Margaret Rogers

I was accountable for overseeing the budget, managing operational resources, and fostering a culture of safety by ensuring compliance with regulations and conducting regular audits. I collaborated with senior management to establish and achieve long-term corporate goals. Leading cross-functional teams, I successfully completed projects, boosting productivity. As a senior leader, I introduced data-driven decision-making processes to improve operational performance. I supervised the implementation of operational strategies for organizational growth and productivity, working closely with functional leaders to enhance procedures and quality. By optimizing processes and introducing innovative solutions, I enhanced operational efficiency and built strong customer relationships. I also devised programs to boost employee loyalty, tracked trends to refine product offerings, and initiated mentoring programs for employee development. Additionally, I formulated strategic plans for sustainable growth, monitored quality assurance standards, and analyzed customer feedback to drive business success. I further improved employee engagement through training programs and professional development opportunities.

Additionally, I was involved in the process of applying for government tenders. One notable successful tender was for the Aged Care Volunteer Visitor's Scheme. I formed a consortium with 6 organisations across NSW and effectively oversaw the contract for a duration of 5 years.

In my role, I was responsible for developing systems, policies, and procedures for a startup business in Home and Community Care. I also created and evaluated training programs, offering suggestions for ongoing enhancements. As a dedicated relationship leader, I provided guidance and support to team members to aid in their professional development and job satisfaction. Furthermore, I cultivated a collaborative work environment with transparent communication, clear objectives, and training assessments to promote diversity and inclusion initiatives, fostering a more inclusive workplace culture. In my role, I spearheaded a successful project that involved designing and implementing induction programs for all employee levels and organizing on-the-job training for new hires. Through workshops and seminars, I enhanced employee understanding of company policies, procedures, and best practices. I assessed the effectiveness of training programs, proposed improvements, and introduced advanced e-learning tools to cater to diverse learning styles within the workforce. As a proactive senior manager, I promoted a learning culture that empowered employees to take charge of their professional growth. Collaborating with internal teams, I aligned staff development goals with organisational objectives, nurturing a culture of growth and excellence. I conducted regular audits to assess product quality and safety, rectifying any non-conformities. I led root cause analyses to pinpoint areas for enhancement in the organisation's processes and procedures. Additionally, I maintained precise quality records and supporting documentation to track quality-related activities and opportunities for continuous improvement.

• Provision of exceptional case management for a high case load of vulnerable customers living within the community through government funded programs.
• Recruit and managed new talent, developed and trained staff, established and monitored goals, conducted performance reviews and implemented staff wellbeing activities.
• Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
• Scheduling Manager - responsible for cost-saving measures through resource allocation optimization, leading to significant budget reductions.