Summary
Overview
Work History
Education
Skills
References
Timeline

Margaret Sadler

Urangan,Australia

Summary

My employment history demonstrates strong leadership abilities and a genuine understanding of customer relations and business acumen. I am an extremely competent, enthusiastic person who always maintains high work practices. Excellent with conflict resolution, analytical, and performs well in high-stress situations. Trustworthy and honest, with a calm disposition. Organized, dependable and a willingness to learn to meet team goals. Demonstrated organizational and communication skills to foster welcoming environment.

Overview

2025
2025
years of professional experience

Work History

Commercial Property Manager

Century 21 Commercial
11.2023 - 10.2024
  • Reviewed aged receivables, followed up on premium payment collection and assisted accounting department with account reconciliations.
  • Proficient using Re-leased software program.
  • Communicated with clients and tenants while offering strategic solutions to remedy problems.
  • Provided direct customer service and support for commercial clients.
  • Facilitated communication between tenants, owners, vendors, and staff members for seamless operations management.
  • Financial Management: Rent collection, breaches, reconciliation of Trust Accounts.
  • Legal Compliance: Ensuring tenant/landlord obligations are met under the terms of the leases.
  • Maintenance Management: Ensuring maintenance, and scheduled repairs are completed, including body corporate issues.
  • Inspections: Conducting reports and inspecting tenancies. Ensuring the property remains in good condition.
  • Communication: Strong verbal and written skills to interact effectively with tenants/ owners and contractors.
  • Problem-Solving: Skilled in resolving tenant complaints and other property related issues.
  • Legal Knowledge: Understanding of real estate laws, lease agreements and regulations.
  • Time management: Ability to priortise tasks, handling of multiple properties and stay organised.
  • Research skills: Ability to consult/ investigate resources efficiently to support strategic decision-making.

Property Manager

Century 21
08.2023 - Current
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support
  • Conducted routine inspections, entry and exit via REI software
  • Handled tenant rental payments through REI software
  • Introduced prospective tenants to leasing properties available and performed open-for inspections
  • Monitored tenancies and implemented corrective action to maintain order in properties
  • Maintained original leases and renewal documents in digital and hardcopy format for the property management office

HR Manager

Nicholas Sadler Builders Pty Ltd
06.2011 - 08.2023
  • GST calculations, and ATO submissions
  • Organizing finances associated with business
  • Managing marketing/promotions/customer feedback
  • Coordinating events and activities for team building and engagement
  • Coordinating and arranging catering for social events
  • Managing banking and related tasks
  • Administering accounts for ongoing and project-specific costs
  • Wages and payroll management
  • Book-keeping
  • Human Resources/ identifying customer needs

Marketing Officer

ONE SEASON
05.2010 - 05.2011
  • Opening and closing of premises
  • Wholesale clothing dispatch
  • Training staff/Coaching
  • Data entry using Niche industry software
  • Managing staff
  • Displaying and presenting products to clients
  • Production issues
  • Photography/ Promotion of Material/Marketing
  • Coordinating payments
  • Community engagement

Manager- full time

Coast Restaurant
04.2006 - 05.2010
  • Responsible for all operations of business
  • Training and rostering of all staff
  • Negotiations regarding payment for purchases
  • Adhered to Vic
  • Health regulations and food handling practices
  • Menu design
  • Cashiering, balancing of tills
  • Opening and closing of premises
  • Liaising with suppliers
  • Payroll via MYOB
  • Restaurant reservations and table allocation
  • Stock control, stock requisitions
  • Assisting with sale of premises
  • Maintaining excellent customer relations with cliental
  • Coordinating functions and private catering

Owner/ Operator

Pietas
06.2004 - 07.2006
  • Training/ rostering of staff
  • Liquor licensee
  • Adhering to Vic
  • Health regulations
  • Adhering to the liquor license commission
  • Private catering and corporate events
  • Payroll via MYOB
  • Head cook
  • Coordinating marketing campaigns
  • Ordering/ requisition of stock
  • Conflict resolutions between staff
  • Barista
  • Bookkeeping
  • Communications between various suppliers
  • Organization and implementation of outside functions for clients
  • Buying/ selling of premises

Motel Manager/Owner

Self Employed
  • Handled guest bookings
  • Check-ins and check outs
  • Provided exceptional service and recommendations to local attractions
  • Increased customer service ratings through personable service
  • Greeted and assisted guests with special requests
  • Accounting/Bookkeeping
  • Hired and trained new employees, demonstrating best methods for serving clients and guests
  • Offered appropriate reservation options based on expected attendees when coordinating events
  • Monitored and evaluated performance of personnel to confirm compliance with standards
  • Booked large groups for weddings, seminars, conferences, and other events, providing the best available room rates
  • Solicited and reviewed guest feedback and promptly resolved complaints
  • Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets
  • Coordinating winery tours

Butler/Food and Beverage Attendant/Cook's Assistant

Hotel Como
  • Greeted and welcomed guests to their suite, providing a personable experience
  • Served hot and cold beverages/food to guests staying in the hotel
  • Cooked guest meals as nighttime butler
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction
  • Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints
  • Assisted with setup and breakdown of events, banquets and parties to comply with logistics
  • Set and enforced performance and service standards to keep a consistent, high-quality environment devoted to customer satisfaction
  • Monitored food and beverage supplies, assisting with restocking when needed
  • Answered customer questions about food and beverage items and assisted with menu selections
  • Assisted wait staff with timely food delivery and guest requests

Education

Diploma of Social Science - Humanities

Swinburne Institute of Technology
11.2024

Certificate 4 in Real Estate Practices - Real Estate Sales

LinkLearn
07.2023

Advanced Certificate in Hospitality Studies - Hospitality

Box Hill Institute, Box Hill, VIC
01.1990

Year 12 HSC - year 12

Siena College, Camberwell, VIC
01.1988

Skills

  • Teamwork
  • Honesty
  • Written communication
  • Verbal communication
  • Empathy
  • Customer service
  • Multi-tasking
  • Organization
  • Fast learning
  • Enthusiasm
  • Proficiency in Microsoft
  • Attention to detail
  • Problem solving

References

  • Century 21 Commercial, Sam Worth, Office Manager, 4124 0224
  • Century 21 Commercial, Linda Bland, Principal, 4124 0224
  • Nicholas Sadler Builders Pty Ltd, Nicholas Sadler, Owner and Director, 0418148429
  • ONE SEASON, Mark Anderson, Owner, 0417501180
  • Coast Restaurant, Mark Anderson, 0417501180

Timeline

Commercial Property Manager - Century 21 Commercial
11.2023 - 10.2024
Property Manager - Century 21
08.2023 - Current
HR Manager - Nicholas Sadler Builders Pty Ltd
06.2011 - 08.2023
Marketing Officer - ONE SEASON
05.2010 - 05.2011
Manager- full time - Coast Restaurant
04.2006 - 05.2010
Owner/ Operator - Pietas
06.2004 - 07.2006
LinkLearn - Certificate 4 in Real Estate Practices, Real Estate Sales
Box Hill Institute - Advanced Certificate in Hospitality Studies, Hospitality
Siena College - Year 12 HSC, year 12
Motel Manager/Owner - Self Employed
Butler/Food and Beverage Attendant/Cook's Assistant - Hotel Como
Swinburne Institute of Technology - Diploma of Social Science, Humanities

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