Summary
Overview
Work History
Education
Skills
Timeline
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Margaret Simpson

26 Epaulet Cct, Jordan Springs

Summary

Dynamic Local Community Specialist at Medibank with a proven track record in conflict resolution and team management. Enhanced member satisfaction through effective coaching and mentoring, fostering a culture of collaboration. Skilled in rostering and delivering high-level customer service, ensuring optimal team performance and engagement.

Overview

20
20
years of professional experience

Work History

Local Community Specialist

Medibank
10.2017 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organised, and safe environment for employees and members.
  • Enhanced member satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved team member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximised performance by monitoring daily activities and mentoring team members.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Maintained rostering to keep virtuals staffed at appropriate levels whilst maintaining a strong in store presence.
  • Provide assistance to direct team leader when and where needed.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

Customer Service Consultant

Medibank
04.2012 - 10.2017
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.


Systems Operator

Franklins
03.2005 - 04.2012
  • Worked effectively in fast-paced environments.
  • Excellent communication skills, both verbal and written.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Maintained up-to-date client information in the invoicing system, reducing delays due to incorrect data.
  • Reduced errors in billing by meticulously reviewing invoices for accuracy and consistency.
  • Enhanced inventory accuracy by conducting thorough stock audits and addressing discrepancies promptly.
  • Handled stock return claims from customers promptly and professionally, maintaining positive relationships while minimizing financial impact on the company.
  • Implemented cycle counting program, increasing the frequency of counts without disrupting daily operations or affecting productivity levels.

Education

High School Certificate

Caroline Chisholm College
Glenmore Park, NSW
11-2004

Skills

    Coaching/Training

    Conflict Resolution

    Team Management

    Rostering

    High level Customer Service

Timeline

Local Community Specialist

Medibank
10.2017 - Current

Customer Service Consultant

Medibank
04.2012 - 10.2017

Systems Operator

Franklins
03.2005 - 04.2012

High School Certificate

Caroline Chisholm College

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Margaret Simpson