Summary
Work History
Education
Skills
Additional Information
Timeline
Generic

Margaret Smith

Canberra

Summary

With a strong foundation in customer service and problem-solving, I excelled at INDIG CONNECT as a Disability Support Worker. I enhanced client independence through personalized care plans and community engagement. My reliability and empathy fostered trust and improved outcomes, achieving a 20% increase in client satisfaction.

Work History

Retail Worker

Wokme

Housekeeper

No 95 Dubbo Motel

Domestic Cleaner

Star Cleaning

Youth Worker

Orana Support
2018 - 2020
  • Supported youth in developing coping strategies and life skills through individualized mentoring sessions.
  • Assisted in planning and facilitating engaging recreational activities to promote social interaction among participants.
  • Collaborated with team members to create a safe and supportive environment for at-risk youth.
  • Monitored participant progress, providing feedback and adjusting support plans as needed to enhance outcomes.

Disability Support Worker

INDIG CONNECT
2016 - 2018
  • Provided personalized support to clients, enhancing daily living skills and promoting independence.
  • Assisted in developing individual care plans tailored to client needs and preferences.
  • Facilitated community engagement activities, encouraging social interaction and integration.
  • Monitored client progress and reported changes to healthcare professionals for optimal care adjustments.

Youth Worker

Dinawin Aboringal Youth Accommodation Service
1994 - 1999

My parents opened a boys and girls home for trouble kids that where from our back NSW he gave them a stable home schooling and a normal family , I was employed to help with the young youth adjusting to a new life style , I was like a big buddy big sister bonding with them making them feel the way every child should feel happy and safe .

Education

Year 11

Walgett High
Walgett, NSW
11.1991

Skills

  • Customer service
  • Patience and empathy
  • Customer assistance
  • Reliability and punctuality
  • Relationship building
  • Problem-solving
  • Workplace safety compliance

Additional Information

I'm a 50 year old proud indigenous woman from Gomerio country,I'm happy go lucky willing to give anything a try , I'm very hard worker, I love working with teenage kids with child hood trauma and disability people ,I have had a lot off experience over my 50 years . I'm good at managing and solving problems,

Timeline

Retail Worker

Wokme

Housekeeper

No 95 Dubbo Motel

Domestic Cleaner

Star Cleaning

Youth Worker

Orana Support
2018 - 2020

Disability Support Worker

INDIG CONNECT
2016 - 2018

Youth Worker

Dinawin Aboringal Youth Accommodation Service
1994 - 1999

Year 11

Walgett High
Margaret Smith