Margaret Thonemann
Melbourne
Summary
Dynamic leader with a proven track record, adept in operations management and skilled negotiation. Spearheaded strategic partnerships and led high-performing teams, driving business growth and enhancing client relations. Excelled in fostering a culture of continuous improvement and collaboration, achieving significant organizational success.
Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Overview
13
13
years of professional experience
Work History
General Manager
Capacity Builders Skilling & Training Pty Ltd
09.2023 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Accelerated digital transformation by overseeing adoption of cloud-based solutions, improving data accessibility and security.
- Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.
- Cultivated strategic partnerships with industry leaders, enhancing brand credibility and access to new customer segments.
- Interacted well with customers to build connections and nurture relationships.
Chief Executive Officer
Inspire Platform Pty Ltd
11.2014 - 03.2022
- Established foundational processes for business operations.
- Negotiated favorable contracts with suppliers and vendors, ensuring cost-effective procurement processes.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Identified new revenue generation opportunities to maximize bottom-line profitability.
- Drove continuous improvement by fostering a culture of collaboration, accountability, and open communication across all levels of the organization.
- Managed high-performing teams to successfully execute corporate objectives and drive organizational success.
- Analyzed and tracked business metrics and made appropriate adjustments to meet supply and demand needs.
- Addressed employee and managerial concerns and implemented corrective actions to promote compliance.
- Coached and guided senior managers to improve employee job satisfaction and achieve higher performance levels.
- Made large-scale financial decisions and supervised company spending to reduce material losses and maximize profits.
- Managed financial, operational and human resources to optimize business performance.
- Developed innovative sales and marketing strategies to facilitate business expansion.
- Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
- Devised and presented business plans and forecasts to board of directors.
General Manager of Operations
Accorn Pty Ltd
02.2012 - 10.2014
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
- Delivered consistent results in challenging market conditions through sound decision-making based on comprehensive data analysis.
- Fostered strong relationships with external partners and stakeholders to support business objectives and expand market share.
- Developed and maintained relationships with external vendors and suppliers.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Education
Ph.D. - Entrepreneurship
La Trobe University
Melbourne, VIC11-2025
MBA - Business Administration And Management
La Trobe University
Melbourne, VIC11-2012
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Effective leader
- Team leadership
- Relationship building
- Goal setting
- Motivation
- Client relations
- Business development
- Sales team development
- Change implementation
- Skilled negotiator
Timeline
General Manager
Capacity Builders Skilling & Training Pty Ltd
09.2023 - Current
Chief Executive Officer
Inspire Platform Pty Ltd
11.2014 - 03.2022
General Manager of Operations
Accorn Pty Ltd
02.2012 - 10.2014
Ph.D. - Entrepreneurship
La Trobe University
MBA - Business Administration And Management
La Trobe University
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