Summary
Overview
Work History
Education
Skills
Pertinentinformation
Timeline
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MARGARET WAITHERA NDUATI

MARGARET WAITHERA NDUATI

Kogarah,NSW

Summary

To work in a competitive environment that encourages growth, Perpetual innovation and team spirit ,aspire to go beyond the pursuit of excellence to deliver unique and distinctive results Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

10
10
years of professional experience

Work History

Theatre Employee/ Hostess

VOX CINEMAS
03.2018 - 02.2023
  • Selling and printing tickets while checking them as guests come in
  • Making enquiries, taking bookings in advance and answering approximately 20 incoming phone calls for guests in a day
  • Assisting guests to their designated seats while explaining how the Theatre works
  • Solving and dealing with disputes and confronting anyone who is causing disturbance
  • Being responsible for health and safety
  • Taking guest feedback on their full experience on food and movie while recommending new upcoming blockbuster movies.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.

Retail Assistant / Retail Cashier

IMG Worlds of Adventure
07.2016 - 12.2017
  • Acting as the first point of contact by welcoming guests approximately 100 guests in the retail store in a day
  • Providing guests with product information and demonstrating product features
  • Providing guests with pricing information and any special discounts or promotions
  • Attaching price tags to each item and ensuring updated price information
  • Guiding guests through the payment procedure
  • Ordering merchandise and ensuring newly received items are placed on shelves appropriately
  • Resolving guests' complaints or escalating to the supervisor when needed
  • Maintaining outstanding store condition and visual merchandising standards
  • Ensuring high levels of customer satisfaction through excellent sales service.
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Assisted in training new employees, contributing to the development of a knowledgeable workforce.
  • Provided exceptional support during peak hours by managing long queues and multitasking effectively under pressure.
  • Implemented strategic promotional efforts for increased revenue and foot traffic in the store.

Waitress/ Cashier

Jebel Ali Resorts & Hotel
09.2012 - 05.2015
  • Creating a warm reception while meeting and assisting guests
  • Operating PDA system in the point of sale (POS) and handling currency and credit card transactions
  • Enhancing the dining experience of guests while maximizing sales through up-selling, suggestive and cross-selling products
  • Playing the hostess and taking initiative to ensure guests' dining experience is met and exceeded
  • Presenting menus to patrons and answering questions about menu items
  • Preparing tables for approximately 250 guests
  • Explaining how various menu items are prepared
  • Bidding the guest farewell and inviting them to return.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Set up new sales displays each week with fresh merchandise.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Processed refunds and exchanges in accordance with company policy.

Education

Skills

  • Data entry and Reporting
  • Microsoft Office Skills
  • Multitasking/Teamwork
  • Professionalism and Problem solving
  • Market and product knowledge

Pertinentinformation

  • Written, spoken and reading proficiency in English language
  • Excellent communication and customer service skills
  • Goal oriented and result driven
  • A quality leader and strong competence in team tasks
  • Flexible at work, ready to learn new skills and able to multi-task
  • Able to complete tasks within scheduled time limits with minimum or no supervision
  • Good knowledge of Microsoft Office
  • Extensive working knowledge of Opera system

Timeline

Theatre Employee/ Hostess

VOX CINEMAS
03.2018 - 02.2023

Retail Assistant / Retail Cashier

IMG Worlds of Adventure
07.2016 - 12.2017

Waitress/ Cashier

Jebel Ali Resorts & Hotel
09.2012 - 05.2015

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MARGARET WAITHERA NDUATI