Margaret "Mimi" Binns
Sunshine Coast,QLD
Summary
Detail-oriented administrative professional with 10 years of expertise in office management and volunteer coordination. Proven ability to enhance service delivery and manage customer relationships effectively, contributing to successful community outreach initiatives.
Overview
10
10
years of professional experience
4
4
Certifications
Work History
Reception & Administration Officer
Volunteering Sunshine Coast
Maroochydore, QLD
11.2025 - Current
- Manage reception and frontline administration, responding to high volumes of correspondence and telephone inquiries.
- Screen volunteer applications, providing accurate information about volunteering opportunities.
- Access and maintain in-house volunteer database, ensuring data accuracy and confidentiality.
- Liaise via telephone and email with volunteers and representatives from VSC member organizations.
- Coordinate interview schedules for VSC volunteer interviewers, managing calendars and confirmations.
- Provide administrative support across multiple teams, enhancing service delivery efficiency.
- Contribute to effective matching of 1,400 volunteers annually with community organisations, promoting positive engagement outcomes.
Educator (Responsible Person)
Noosa Christian College, Outside School Hours Care
Cooroy, QLD
09.2025 - Current
- Oversee daily operations of after-school and vacation care sessions, ensuring compliance with policies and procedures.
- Supervise children during activities, prioritizing safety and well-being.
- Establish rapport with students, parents and educators through effective communication.
- Provide daily updates on activities and behaviors to parents and guardians.
VITA Outreach & Volunteer Coordinator
United Way of Tucson & Southern Arizona
Tucson, Arizona (USA)
05.2024 - 08.2025
- Coordinated administration and training for Volunteer Income Tax Assistance (VITA) program, supporting over 200 volunteers annually to prepare over 6,000 tax returns.
- Managed volunteer records, onboarding documentation, training schedules, and compliance requirements efficiently.
- Responded to inquiries in person, by phone, and email, delivering clear and professional information.
- Prepared monthly newsletters and weekly updates to enhance volunteer communication.
- Organised community outreach events to promote volunteer engagement and opportunities.
- Implemented recognition programs to celebrate volunteer contributions and commitment effectively.
- Managed volunteer schedules and assignments across 12 tax sites to optimize resource allocation.
Administrative & Volunteer Coordinator
Make Way for Books
Tucson, Arizona (USA)
07.2021 - 04.2024
- Served as first point of contact for families, literacy partners, and volunteers at front reception.
- Provided comprehensive administrative support including data entry, correspondence, and record management.
- Processed invoices and tracked donations to maintain accurate financial records.
- Coordinated office operations and managed supplies for optimal functionality.
- Recruited and trained 85 volunteers annually to support MWFB literacy initiatives.
Educator
Junior Adventures Group
Sunshine Coast, QLD
12.2020 - 04.2021
- Supervised children after school and during vacation periods.
- Maintained a safe, welcoming and inclusive environment for all students.
- Communicated with parents and guardians about student daily activities, behaviors and related issues.
Administrative & Customer Service Officer
Cooroy Pest Control
Cooroy, QLD
03.2018 - 09.2020
- Provided comprehensive administrative support for small business operations.
- Managed phone communications, scheduled services, and handled customer inquiries.
- Prepared invoices, inspection reports, and payroll documentation with accuracy.
- Maintained precise records and ordered office supplies to ensure operational efficiency.
Frontline / Document Support Worker
Nambour Community Centre
Nambour, QLD
02.2017 - 03.2018
- Oversaw reception desk operations and appointment scheduling in a high-volume community setting.
- Assisted clients with forms, applications, and correspondence to facilitate service access.
- Provided information about community programs, addressing client inquiries effectively.
Youth, Family and Housing Support Worker
IFYS
Maroochydore, QLD
10.2015 - 02.2017
- Maintained client records and case notes according to organisational standards.
- Supported case management through comprehensive intake, assessment, and referral processes.
Education
Certificate III in Business Administration -
Noosa Community Training Centre
Noosa, QLD09-2017
Diploma of Community Services -
TAFE East Coast
Mooloolabah, QLD06-2016
Skills
- Office management
- Volunteer coordination
- Database management
- Event planning
- Customer relationship management
- Community outreach
- Effective communication
- Scheduling and calendar management
Certification
Queensland Blue Card - expiry Sept 2028
Timeline
Reception & Administration Officer
Volunteering Sunshine Coast
11.2025 - Current
Educator (Responsible Person)
Noosa Christian College, Outside School Hours Care
09.2025 - Current
VITA Outreach & Volunteer Coordinator
United Way of Tucson & Southern Arizona
05.2024 - 08.2025
Administrative & Volunteer Coordinator
Make Way for Books
07.2021 - 04.2024
Educator
Junior Adventures Group
12.2020 - 04.2021
Administrative & Customer Service Officer
Cooroy Pest Control
03.2018 - 09.2020
Frontline / Document Support Worker
Nambour Community Centre
02.2017 - 03.2018
Youth, Family and Housing Support Worker
IFYS
10.2015 - 02.2017
Certificate III in Business Administration -
Noosa Community Training Centre
Diploma of Community Services -
TAFE East Coast