Margarita CASTELBLANCO MORENO

Managed cash register operations, processed payments accurately and handled customer orders efficiently.

Maintained a clean and organized work environment in a fast-paced cafe setting.

Delivered friendly and attentive customer service, contributing to a positive customer experience.

Assisted in stock replenishment and inventory control tasks as needed.

• Processed and packed customer orders.
• Prepared the outgoing shipments.
• Managed stock levels and placed orders for new materials where required.
• Kept warehouse clean and organized daily.
• Reduced product damage rates by enforcing proper handling techniques and storage methods.

• Delivered outstanding customer support by handling inbound calls, addressing customer inquiries, and resolving issues efficiently.
• Utilized strong communication skills to provide clear and concise troubleshooting instructions, ensuring customer issues were resolved promptly.
• Maintained a high level of professionalism and empathy, fostering positive customer relationships and loyalty.

• Provided support to managers and employees.
• Handled office ad-hoc duties such as answering phones, organizing files, drafting letters and scheduling meetings.
• Assisted in the preparation of regularly scheduled reports.

• Served customers.
• Provided products information.
• Received payments.
• Handled money and cash register.

• Served customers and handled returns and refunds.
• Unpacked deliveries, stocked shelves and arranged displays.
• Rotated and replaced stock.
• Kept the store clean and tidy.
• Assisted customers with prompt and polite support in-person and via telephone.