Margarita Valerieva Stamenkovska
Miranda,NSW
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly.
Overview
19
19
years of professional experience
Work History
Senior Expert Agriculture and Forest
Municipality of Petrich
Petrich, Blagoevgrad, Bulgaria
02.2012 - 01.2016
- Managed inventory and supplies to ensure materials were available when needed.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Achieved cost-savings by developing functional solutions to problems.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
Front Office Administrator
Municipality of Petrich
Petrich, Blagoevgrad, Bulgaria
10.2002 - 01.2012
- Greeted visitors, answered phones and directed inquiries to appropriate personnel.
- Assisted in the preparation of meeting agendas, documents, presentations and other materials.
- Managed incoming and outgoing mail; distributed accordingly.
- Inputted data into database system accurately and timely.
- Provided administrative support to executive team including typing memos, reports, correspondence and other documents as requested.
- Performed general clerical duties such as photocopying, faxing, scanning.
- Answered customer queries via email or telephone in a professional manner.
- Directed clients and guests to correct departments, rooms, and staff members.
- Created memos, letters and other documents, fostering internal and external communication.
- Checked figures and postings for correct entry and proper codes.
- Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
- Resolved customer complaints or answered customers' questions.
Administrator
"OPUS 44" LTD
Marikostinovo, Blagoevgrad, Bulgaria
01.2001 - 01.2002
- Answered incoming calls and responded to customer inquiries.
- Managed office supplies inventory and placed orders when necessary.
- Maintained filing system for important documents such as contracts and invoices.
- Coordinated meetings, conferences, travel arrangements.
- Provided general administrative support to staff members.
- Monitored emails, sorted mail and distributed correspondence accordingly.
- Answered telephones to take messages or redirect calls to appropriate colleagues.
Teacher
"Bratia Miladinovi" Primary School, vilage of Karnalovo
Petrich, Bulgaria
09.1996 - 06.1997
- Organized field trips related to literary works covered during the school year.
- Encouraged self-expression among learners through oral presentations or role plays.
- Created lesson plans, handouts, and other materials for teaching English grammar, reading comprehension, and creative writing skills.
Education
Viticlture And Winemaking - Postgraduate Qualification
Agrarian University Plovdiv
Plovdiv, Bulgaria01-2009
Finance, Banks And Exchanges - Finance Manager
Gabrovo Technical University
Gabrovo, Bulgaria01-2005
Entrepreneurship And Management - Master Engineer Manager
Gabrovo Technical University
Gabrovo, Bulgaria10-2004
High School Diploma -
"Peyo Yavorov" High School
Petrich, Bulgaria06-1995
Skills
- Maintenance & Repair
- Problem Resolution
- Planning
- Self-Directed
- Organizational Skills
- Microsoft Word
- Customer Relations
- Microsoft Office
Languages
English
Limited
Russian
Professional
Macedonian
Professional
Bulgarian
Native/ Bilingual
Serbian
Limited
Croatian
Elementary
Greek
Elementary
Timeline
Senior Expert Agriculture and Forest
Municipality of Petrich
02.2012 - 01.2016
Front Office Administrator
Municipality of Petrich
10.2002 - 01.2012
Administrator
"OPUS 44" LTD
01.2001 - 01.2002
Teacher
"Bratia Miladinovi" Primary School, vilage of Karnalovo
09.1996 - 06.1997
Viticlture And Winemaking - Postgraduate Qualification
Agrarian University Plovdiv
Finance, Banks And Exchanges - Finance Manager
Gabrovo Technical University
Entrepreneurship And Management - Master Engineer Manager
Gabrovo Technical University
High School Diploma -
"Peyo Yavorov" High School
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