Margherita Cosentino

Employer- Josephine Gale 0411050310

• Resolved issues and escalated problems with knowledgeable support and quality service.
• Maintained high level of client satisfaction through outstanding customer service and support.
• Oversaw rollout of services for newly acquired clients to align both parties' interests.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Kept reception area clean and neat to give visitors positive first impression.
• Answered phone promptly and directed incoming calls to correct offices.
• Responded to inquiries from callers seeking information.
• Resolved customer problems and complaints.
• Invoicing / Billing all appointments and understanding different bookings for all 12 Psychologists.
• Eg. Private/Medicare/ Workover/ CTP/ EAPs / NDIS etc

Employer - Dr Russell Satchwell 0415499058

• Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
• Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
• Ordered all office supplies and kept check on inventory levels.
• Weekly Wages
• All accounts receivable/ payable etc
• Keeping Accreditation updated yearly
• Understanding al Careplans for all clients etc

Employer- Robin Fayne 02 96460600

• Maintained personnel records and updated internal databases to support document management.
• Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
• Collected, validated, and distributed information to employees.
• Computerized office activities, maintained customer communications, and tracked records through delivery.
• Completed forms and reports to facilitate admission, transfer or discharge.