Summary
Overview
Work History
Education
Skills
REFERENCE
Timeline
Generic

Margie Gordon

80, Eugene Vincent St Bonner ,ACT

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

20
20
years of professional experience

Work History

Catering Assistant

RSLLifecare
38 Theodore St Curtin , ACT
06.2014 - 12.2024
  • Assisted caterers with food distribution by organizing food products and plating items.
  • Set up and cleaned up food preparation and service stations before and after catered events.
  • Filled in for absent workers by performing wide variety of food service work.
  • Maintained cleanliness and organization of kitchen stations and storage areas.
  • Listened to negative and positive feedback from guests to improve customer service quality.
  • Monitored temperatures to maintain proper food safety conditions throughout duration of catered events.
  • Supported chefs in preparing meals for large groups efficiently and on time.
  • Assisted in setting up and breaking down catering events.
  • Prepared food items according to recipes and instructions.
  • Followed strict guidelines set forth by executive chef or management team when prepping ingredients or assembling dishes.
  • Plated finished dishes according to presentation standards set forth by the restaurant.

Housekeeping Team Leader

Crowne Plaza
Canberra, ACT
12.2012 - 12.2014
  • Resolved conflicts between staff members in a professional manner.
  • Inspected rooms and common areas, including stairways and lounges, for cleanliness.
  • Conducted weekly meetings with housekeepers to discuss operational issues or concerns.
  • Provided training to new housekeeping personnel on proper cleaning techniques and use of equipment.
  • Coordinated with engineering department regarding maintenance needs in guest rooms and public areas.
  • Monitored quality control standards for laundering bedding and towels.
  • Created written reports summarizing daily activities within the department.
  • Ensured all housekeepers were following established safety procedures.
  • Resolved customer complaints promptly in a professional manner.
  • Assigned tasks to housekeeping staff and monitored their performance.

Housekeeping Room Attendant

Crowne Plaza
Canberra, ACT
12.2009 - 12.2014
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Checked bathrooms, restocking towels, rugs and toiletries before guest check-in.
  • Polished and sanitized floors, counters, bathtubs and window sills.
  • Removed trash, recycling and linens from rooms to transport to designated areas.
  • Assisted other hotel attendants with cleaning and room setup tasks during peak periods and holidays.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Assisted in laundry operations when needed by sorting linens and loading machines.
  • Cleaned guest rooms, including vacuuming carpets and dusting furniture.
  • Inspected all assigned rooms upon completion of cleaning duties.
  • Maintained cleaning cart with supplies, such as fresh linens and towels.
  • Provided guests with information on hotel services and room features.
  • Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.

Sales Assistant

Penshoppe
Philippines, Cebu City
03.2005 - 09.2008
  • Helped customers find specific products, answered questions, and offered product advice.
  • Answered incoming telephone calls to provide store, products and services information.
  • Monitored stock levels to facilitate restocking and replenishment of shelves.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Used computer system to retrieve customer information, part number inventory and status of purchase orders.
  • Performed cashier duties such as scanning items, processing payments, and issuing receipts or change due.
  • Processed orders accurately and efficiently using a POS system.
  • Provided excellent customer service to clients in person and over the phone.
  • Completed daily reports on sales performance metrics such as units sold per hour, day, week, month.
  • Assisted in creating displays to promote products.

Education

Hospitality

Certificate III
Canberra, ACT
08-2012

Some College (No Degree) - Industrial Design

Computer Aided Design
Philippines
11-2007

High School Diploma -

Babag National High School
Philippines
04-2000

Skills

  • Kitchen station organization
  • Chef assistance
  • Food preparation techniques
  • Food storage safety
  • Team Management
  • Interpersonal Relations
  • Quality Assurance
  • Inventory Monitoring
  • Event Planning
  • Kitchen equipment expertise
  • Safe Food Handling
  • Kitchen Equipment Operation
  • Health Code Compliance

REFERENCE

Jenna Northy

Facility Manager Rsllifecare

Email: jenna.northey@rsllifecare.org.au

Phone: 02 6122 9397

Pat Kelly

Senior Administration Assistant

Email: pat.kelly@rsllifecare.org.au

Mobile: 0438 988 659

Timeline

Catering Assistant

RSLLifecare
06.2014 - 12.2024

Housekeeping Team Leader

Crowne Plaza
12.2012 - 12.2014

Housekeeping Room Attendant

Crowne Plaza
12.2009 - 12.2014

Sales Assistant

Penshoppe
03.2005 - 09.2008

Hospitality

Certificate III

Some College (No Degree) - Industrial Design

Computer Aided Design

High School Diploma -

Babag National High School

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