Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

MARGIE GORDON

23 A Lake Cathie,Australia

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

20
20
years of professional experience

Work History

Catering Assistant

RSLLifecare
06.2014 - 12.2024
  • Assisted caterers with food distribution by organizing food products and plating items
  • Set up and cleaned up food preparation and service stations before and after catered events
  • Filled in for absent workers by performing a wide variety of food service work
  • Maintained cleanliness and organization of kitchen stations and storage areas
  • Listened to negative and positive feedback from guests to improve customer service quality
  • Monitored temperatures to maintain proper food safety conditions throughout the duration of catered events
  • Supported chefs in preparing meals for large groups efficiently and on time
  • Assisted in setting up and breaking down catering events
  • Prepared food items according to recipes and instructions
  • Followed strict guidelines set forth by the executive chef or management team when prepping ingredients or assembling dishes
  • Plated finished dishes according to presentation standards set forth by the restaurant.
  • Coordinated closely with other staff members during events for smooth service delivery.

Housekeeping Team Leader

Pinnacle Apartmentsact
01.2014 - 07.2014
  • Resolved conflicts between staff members in a professional manner
  • Inspected rooms and common areas, including stairways and lounges, for cleanliness
  • Conducted weekly meetings with housekeepers to discuss operational issues or concerns
  • Provided training to new housekeeping on proper cleaning techniques and use of equipment
  • Coordinated with the engineering department regarding maintenance needs in guest rooms and public areas
  • Monitored quality control standards for laundering bedding and towels
  • Created written reports summarizing daily activities within the department
  • Ensured all housekeepers were following established safety procedures
  • Resolved customer complaints promptly in a professional manner
  • Assigned tasks to housekeeping staff and monitored their performance.
  • Managed linen inventory effectively by tracking usage trends and collaborating with laundry staff to maintain optimal stock levels at all times.
  • Enhanced guest satisfaction by ensuring timely and thorough housekeeping services in all rooms and common areas.
  • Trained new team members in proper cleaning techniques and safety protocols, ensuring consistent service quality across the board.
  • Reduced guest complaints with proactive communication and addressing issues promptly.

Housekeeping Room Attendant/ Housekeeping Team leader

Crowne Plaza
12.2009 - 12.2014
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas
  • Checked bathrooms, restocking towels, rugs and toiletries before guest check-in
  • Polished and sanitized floors, counters, bathtubs and window sills
  • Removed trash, recycling and linens from rooms to transport to designated areas
  • Assisted other hotel attendants with cleaning and room setup tasks during peak periods and holidays
  • Employed deep-cleaning techniques for areas in need of additional sanitation
  • Assisted in laundry operations when needed by sorting linens and loading machines
  • Cleaned guest rooms, including vacuuming carpets and dusting furniture
  • Inspected all assigned rooms upon completion of cleaning duties
  • Maintained cleaning cart with supplies, such as fresh linens and towels
  • Provided guests with information on hotel services and room features
  • Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors

Sales Assistant

Penshoppe
03.2005 - 09.2008
  • Helped customers find specific products, answered questions, and offered product advice
  • Answered incoming telephone calls to provide store, products and services information
  • Monitored stock levels to facilitate restocking and replenishment of shelves
  • Built and maintained relationships with peers and upper management to drive team success
  • Sold various products by explaining unique features and educating customers on proper application or usage
  • Used computer system to retrieve customer information, part number inventory and status of purchase orders
  • Performed cashier duties such as scanning items, processing payments, and issuing receipts or change due
  • Processed orders accurately and efficiently using a POS system
  • Provided excellent customer service to clients in person and over the phone
  • Completed daily reports on sales performance metrics such as units sold per hour, day, week, month
  • Assisted in creating displays to promote products.
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Collaborated with team members to achieve a cohesive and efficient store environment.
  • Met and exceeded sales targets consistently, contributing to overall team success.

Education

Train The Trainer
Canberra Convention Centre
11.2012

Certificate III - Hospitality

Mint Training
Canberra, ACT
08.2012

Computer Aided Design

Technical Education And Skills Development
Cebu Philippines
11.2008

Secretarial

University of Cebu Philippines
Philippines
04.2004

High School Diploma -

Babag National High School
04.2000

Skills

  • Ambitious
  • Good Customer Service
  • Computer Literate willingness to learn
  • Collaborative, Friendly with a pleasant positive attitude
  • High level of attention to details
  • Flexible and excellent with time management, scheduling abilities
  • Passionate, Team player with ability to build relationship professionally
  • Productive in working unsupervised toi deliver results
  • Accountable, Accept responsibilities and takes ownerships of the problem

References

Jenna Northy: Facility Manager 

Rsllifecarejenna.northey@rsllifecare.org.au

Phone: 02 6122 9397


Pat Kelly: Senior Administration Assistant 

Email: pat.kelly@rsllifecare.org.au

MObile: 0438 988 659


Kenzang Choden: Kitchen Chef Supervisor 

Email: kezen_39@hotmail.com

Phone: 0415 605 660 



Timeline

Catering Assistant

RSLLifecare
06.2014 - 12.2024

Housekeeping Team Leader

Pinnacle Apartmentsact
01.2014 - 07.2014

Housekeeping Room Attendant/ Housekeeping Team leader

Crowne Plaza
12.2009 - 12.2014

Sales Assistant

Penshoppe
03.2005 - 09.2008

Train The Trainer

Certificate III - Hospitality

Mint Training

Computer Aided Design

Technical Education And Skills Development

Secretarial

University of Cebu Philippines

High School Diploma -

Babag National High School

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