Summary
Overview
Work History
Education
Skills
Education Achievements
Employment Objective
Summary Of Working Experience
Place Of Birth
Personal Information
Timeline
Generic

Margaret Tehliwec

Coolum Beach,QLD

Summary

After running my own small successful business for 17 years, I have become accustomed to wear many hats.

I have a great work ethic and always know how to prioritise my work load and meet timelines.

Being in a salon environment for so many years has made me adaptable and able to work in a fast past environment, and has given me extensive customer service experience.

I am capable of working in a team or own my own.

From dealing with hiring and managing staff for so long I am also very aware of what it takes to be a great employee.

Overview

27
27
years of professional experience

Work History

Small Business Owner

Envy Beauty And Hair Studio
07.2004 - 12.2020
  • Everyday running of a business, Payroll, Beauty Therapist, Hairdresser, Receptionist, Booking appointments, Customer service, Cash Handling, Stock control
  • Fostered a positive work environment that motivated employees towards achieving their potential while contributing significantly towards overall company success.
  • Interacted well with customers to build connections and nurture relationships.
  • Developed strategic partnerships with suppliers, negotiating favorable terms to control costs and improve product offerings.
  • Interviewed and hired ideal candidates to assist with logistics and tasks of business.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction.
  • Participated actively in local community events or organizations as a way to give back while expanding brand visibility and credibility.
  • Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
  • Expanded client base through targeted networking initiatives, resulting in increased sales opportunities.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Managed daily operations for a successful small business, ensuring efficient processes and quality services.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Achieved consistent growth with careful planning and execution of business development initiatives.
  • Promoted business via social media to generate leads and maximize brand identity.
  • Designed business plan to define concept, short-term and long-term goals and strategies.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Skilled at working independently and collaboratively in a team environment.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Organized and detail-oriented with a strong work ethic.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Beauty Therapist

Dianna K
02.2003 - 07.2004
  • All aspects of beauty therapy, Receptionist, Customer service, Cash Handling
  • Managed appointment scheduling efficiently, optimizing the use of available time slots while minimizing wait times for clients.
  • Efficiently managed inventory levels of supplies and retail products while minimizing waste.
  • Processed payments, entering sales in register for prompt customer service.
  • Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
  • Maintained regular client list and successfully handled walk-in customers.
  • Retained a loyal clientele base through personalized follow-up communications and consistent delivery of exceptional services.
  • Assessed individual skin conditions accurately to recommend appropriate treatments or products tailored to each client''s needs.
  • Recommended specific hair and beauty products to meet individual customer needs.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Demonstrated proficiency in various massage techniques that contributed to overall client well-being and relaxation.
  • Enhanced client relationships through excellent customer service and effective communication skills.
  • Developed loyal following of clients by providing high-quality services.

Community/Residential support worker/social educator

Department of community services
10.1998 - 07.2004
  • Submitting reports on clients, Implementing individual plans for clients, Supervision of clients, Everyday organization & running of units, Client/Family satisfaction
  • Collaborated with interdisciplinary teams to ensure comprehensive and coordinated care for residents.
  • Monitored and assisted residents through individual service plans.
  • Managed challenging behaviours effectively through de-escalation techniques and crisis intervention strategies.
  • Assisted residents with basic activities of daily living.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Scheduled and accompanied clients to medical appointments.
  • Provided transportation assistance for residents attending appointments or community outings as needed.
  • Followed directions of licensed nurses to administer medications and treatments.
  • Ran errands for patients, did shopping, and picked up other necessities.

APS2 – Child support agency

Department of family & community services
08.2001 - 02.2002
  • Customer service, Administration, Data Entry, Submitting Documents, Tracing of unknown information in cases, Assisting officers of higher duties
  • Contributed to a positive work culture by fostering open communication, mutual respect, and teamwork among Child Support Agent colleagues.

2IC – Cashier customer assistance

Jewel food store (casual)
05.1996 - 02.1999
  • 2IC, Customer assistance/service, Balancing cash flow at end of the day, Assisting supervisor of daily organization of store & staff
  • Performed cash, card and check transactions to complete customer purchases.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Built relationships with customers to encourage repeat business.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Restocked and organized merchandise in front lanes.
  • Processed refunds and exchanges in accordance with company policy.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Personal assistant – Adamus consulting practice (temp)

Adamus Consulting Practice
01.1998 - 07.1998
  • Receptionist / secretary, Customer service, Editing, Gathering & compiling information, Filing
  • Improved time management of the executive through effective prioritization and organization of tasks.
  • Assisted in the preparation of presentations and reports, contributing to well-informed decision making.
  • Handled incoming mail, bills and invoices and completed appropriate actions.
  • Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
  • Contributed to a positive work environment through professional demeanor and strong interpersonal skills.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Attended meetings, took notes and tracked action items.

Sewer, sales/ Marketing

Platypus aerobics design (casual)
01.1994 - 01.1997
  • Sewer, Customer service, Sales/marketing stock to gyms

Education

Hairdressing -

Tafe Mooloolaba
01.2006

Diploma of Beauty Therapy - Beauty Therapy

Mask Make-up And Beauty
Parramatta, NSW
01.2003

Colyton High school
01.1997

Bennett Rd public school
01.1992

Skills

  • Financial Administration
  • Effective leader
  • Business growth and retention
  • Cost Control
  • Revenue Forecasting
  • Budget Development
  • Team Leadership
  • Employee Motivation
  • Program Administration
  • Schedule Management
  • Recruitment
  • Logistics
  • Customer Service Management
  • Customer Service
  • Purchasing and planning
  • Revenue Growth
  • Contract Administration
  • Strategic Planning
  • Administrative Management
  • Price Structuring
  • Business Development
  • Business Leadership
  • Cost analysis and savings
  • Goal Setting
  • Calendar Management
  • Decision-Making
  • Budget Management
  • Hiring and Onboarding
  • Delegation
  • Staff Management
  • Financial Oversight
  • Scheduling
  • Business Management
  • Desktops, Laptops, and Mobile Devices
  • Financial Management
  • Inventory Control
  • Payroll Administration and Timekeeping

Education Achievements

  • 1996, School Certificate
  • 1996, Leadership Course
  • 1997, School Certificate, Record of achievement
  • 1997, Record of achievement, preliminary course
  • 1997, Senior Leadership course
  • 2000, First aid certificate
  • 2000, Manual handling course
  • 2001, Real estate, Certificate of registration
  • 2001, Resolving conflict course
  • 2003, Nail Technology
  • 2003, Diploma of Beauty Therapy
  • 2004, Hairdressing Certificate

Employment Objective

To secure a position in a dynamic and welcoming environment where I can utilize my exceptional list of skills, organizational abilities and strong work ethic. Seeking a casual role that offers flexibility while allowing me to contribute positively to the team.

Summary Of Working Experience

  • Proprietor of Business
  • Beauty Therapist
  • Nail Technician
  • Administration/ Receptionist
  • Personal Assistant/ Secretary
  • Customer service/ Assistance
  • Data Entry
  • Carer/ Community support worker/ Social Educator
  • Case officer
  • Marketing/ Sales
  • Cash Handling

Place Of Birth

Blacktown hospital, Sydney

Personal Information

Date of Birth:17/05/81

Timeline

Small Business Owner

Envy Beauty And Hair Studio
07.2004 - 12.2020

Beauty Therapist

Dianna K
02.2003 - 07.2004

APS2 – Child support agency

Department of family & community services
08.2001 - 02.2002

Community/Residential support worker/social educator

Department of community services
10.1998 - 07.2004

Personal assistant – Adamus consulting practice (temp)

Adamus Consulting Practice
01.1998 - 07.1998

2IC – Cashier customer assistance

Jewel food store (casual)
05.1996 - 02.1999

Sewer, sales/ Marketing

Platypus aerobics design (casual)
01.1994 - 01.1997

Hairdressing -

Tafe Mooloolaba

Diploma of Beauty Therapy - Beauty Therapy

Mask Make-up And Beauty

Colyton High school

Bennett Rd public school

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Margaret Tehliwec