Margo Castelijn
Dural,NSW
Summary
While current role is shift supervisor, I have done many roles at the school including Cleaning Manager, Co-Canteen Manager and Admin support roles.
Overview
13
13
years of professional experience
Work History
Shift Supervisor
Pacific Hills Christian School
12.2013 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Helped school management meet standards of service and quality in daily operations.
- Assisted maintenance team to provide clean and well-organized campus areas and avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Conducted shift inspections to evaluate operational activities and implement timely resolutions for diverse concerns.
- Managed shift operations, supplied resources and monitored team performance to keep the campus running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Delivered appropriate training and leadership to teams to boost performance and help team members achieve performance targets.
- Developed and implemented new processes and procedures to streamline operations.
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
- Conducted routine inspections to check quality and compliance with established specifications.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved staff questions and concerns.
Carer
ARV
06.2013 - 09.2013
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care.
- Provided compassionate and patient-focused care to cultivate well-being.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Monitored clients' overall health and well-being and noted significant changes.
Carer
Home Help ACT
01.2011 - 12.2012
- Built strong relationships with clients to deliver emotional support and companionship.
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Remained alert to problems or health issues of clients and competently responded.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Maintained strong connections within caregiver community to gain continuous knowledge.
Education
Bachelor of Arts - Teaching
North Sydney Catholic Teachers College, 1st Year
North Sydney NSW12.1986
Skills
- Microsoft Outlook
- Microsoft Excel
- Order Supplies
- Train Employees
- Email Software
- Safety Awareness
- Protective Equipment Knowledge
- Administrative Duties
- Coordinating Daily Operations
Rural Fire Service volunteer
Joined in 2020 and have done Basic Firefighting, Village Firefighting, Safe Working on Roofs courses, as well as gaining my HR licence to drive the trucks.
Timeline
Shift Supervisor
Pacific Hills Christian School
12.2013 - Current
Carer
ARV
06.2013 - 09.2013
Carer
Home Help ACT
01.2011 - 12.2012
Bachelor of Arts - Teaching
North Sydney Catholic Teachers College, 1st Year
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