Margot Felvus
Bombira,NSW
Summary
Dynamic operations and events specialist with over 15 years of experience in managing teams, coordinating high-stakes activities, and driving growth in fast-paced environments. Proven track record in event planning, stakeholder engagement, and compliance—skills honed through owning businesses and supporting diverse communities. Eager to apply transferable expertise as a Production All Rounder at Amplified House, supporting genre-defying performances, artist development, and seamless behind-the-scenes operations. Passionate about creating inclusive experiences that amplify creativity and connection.
Overview
22
22
years of professional experience
Work History
Owner Operator
Post Office Hotel
08.2022 - 02.2025
- Directed full-spectrum operations for a high-volume venue, including finance, HR, and compliance, enabling consistent 10am–midnight service with zero major disruptions—mirroring the reliability needed for production timelines.
- Led a 30-person team through dynamic rostering, training, and performance initiatives, reducing turnover and fostering a collaborative culture akin to artist ensemble support.
- Boosted revenue from $1.8M to $3.1M via strategic cashflow management and innovative marketing, including events and sponsorships that enhanced community ties and patron loyalty.
- Embedded accountability processes for ordering, records, and regulations, passing all audits—transferable to production compliance and vendor management.
Finance Officer
Double R
10.2021 - 08.2022
- Managed financial records for seven branches, reconciling transactions and processing payments with precision, supporting operational efficiency.
- Developed streamlined data entry processes, ensuring compliance with standards—ideal for production budgeting and reporting.
Community Transport Service Officer
Mid-Western Regional Council
03.2020 - 10.2021
- Coordinated transport for elderly residents, using empathetic communication to resolve issues and improve access—demonstrating support skills for artists and crews.
- Maintained accurate records for compliance, reducing missed appointments through customer-focused approaches.
Customer Service Officer
Mudgee Vet Hospital
02.2019 - 03.2020
- Handled emergency calls with calm triage, coordinating care under pressure while upholding privacy—transferable to fast-paced production environments.
Wholesale Supervisor
Robert Stein Winery
09.2017 - 11.2018
- Oversaw wholesale distribution across regions, ensuring timely delivery and high vendor satisfaction through structured time management and decision-making.
- Cultivated stakeholder relationships to expand reach, while providing exceptional customer service at the Cellar Door—enhancing brand loyalty much like promoting performances.
Owner Operator
Blueberry + Co Wine South Coast Wine Tours
06.2015 - 09.2017
- Founded and managed a small business delivering curated wine tours, handling marketing, finance, payroll, and compliance to create memorable experiences for groups—skills directly applicable to artist tours and event production.
- Strategized for expansion while ensuring seamless operations, from vehicle logistics to client engagement, building repeat business through personalized service.
Payroll Officer
Disability Trust
12.2013 - 09.2017
- Processed payroll for 1,000+ employees using TechOne, ensuring 100% compliance with onboarding, superannuation, and reporting.
- Provided guidance on employment standards and resolved queries, supporting data-driven decisions.
Client Care Facilitator / Youth Support Worker / Disability Case Worker
Various Not for Profits
01.2009 - 01.2013
- Designed and managed care plans compliant with NDIS, assessing needs to improve outcomes—skills in personalized support for creative talents.
- Supported vulnerable individuals with daily activities, risk evaluations, and confidential case management, fostering safe, engaging environments.
Live-in Support Worker
Clarina Careforce
07.2007 - 10.2008
- Provided specialized care, managing behaviors and equipment for clients with complex needs.
Special Needs Camp Counsellor
Camp Harmon
05.2006 - 08.2006
- Delivered 24/7 care and activities for diverse groups with physical or developmental challenges.
Accounts Office Administrator
Nosh Hospitality
06.2003 - 05.2006
- Managed office operations for corporate staffing solutions for major venues like Sydney Opera House, Merivale Venues, Sydney Town Hall, The Australia Jockey Club, Bluerock Catering, Sydney Cricket Ground, Maritime Museum, Carols in the Domain and many more - including receptionist, assisting payroll, event coordination, assisting training and data entry.
Education
Certificate IV - Certificate IV Disability
Greenacres
Wollongong, NSWCertificate III - Certificate III Home And Community Care
Wesley Vocational Institute
Wollongong, NSWCertificate III - Certificate III Aged And Disability Care Work
Wesley Vocational Institute
Wollongong, NSWCertificate II - Certificate II Business Administration
Nosh Hospitality
Sydney, NSWAdvanced Diploma - Sport And Entertainment Marketing Management
APM Training Institute
St Leonards, NSWSkills
- Production & Operations: Event coordination, logistics management, budgeting, and compliance to ensure smooth execution
- Team & Stakeholder Leadership: Rostering, training, and mentoring teams of 30; building relationships with vendors, artists, and communities
- Creative & Marketing Support: Social media, event marketing, and community engagement to boost visibility and loyalty
- Administrative Expertise: Payroll, record-keeping, data entry, and tools like Microsoft Office, TechOne, Xero, and Canva
- Empathetic Support: Client care facilitation, risk assessments, and handling sensitive situations with confidentiality and calm
Timeline
Owner Operator
Post Office Hotel
08.2022 - 02.2025
Finance Officer
Double R
10.2021 - 08.2022
Community Transport Service Officer
Mid-Western Regional Council
03.2020 - 10.2021
Customer Service Officer
Mudgee Vet Hospital
02.2019 - 03.2020
Wholesale Supervisor
Robert Stein Winery
09.2017 - 11.2018
Owner Operator
Blueberry + Co Wine South Coast Wine Tours
06.2015 - 09.2017
Payroll Officer
Disability Trust
12.2013 - 09.2017
Client Care Facilitator / Youth Support Worker / Disability Case Worker
Various Not for Profits
01.2009 - 01.2013
Live-in Support Worker
Clarina Careforce
07.2007 - 10.2008
Special Needs Camp Counsellor
Camp Harmon
05.2006 - 08.2006
Accounts Office Administrator
Nosh Hospitality
06.2003 - 05.2006
Certificate IV - Certificate IV Disability
Greenacres
Certificate III - Certificate III Home And Community Care
Wesley Vocational Institute
Certificate III - Certificate III Aged And Disability Care Work
Wesley Vocational Institute
Certificate II - Certificate II Business Administration
Nosh Hospitality
Advanced Diploma - Sport And Entertainment Marketing Management
APM Training Institute
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