Margot McGrath
Melbourne,Victoria
Summary
Dedicated graduate student with a proven track record of leadership and operational excellence gained through extensive experience as a retail shift supervisor. Eager to leverage academic achievements and practical skills to contribute effectively to dynamic teams in diverse professional settings. Demonstrates a passion for continuous learning and development, with a commitment to delivering high-quality results.
Overview
4
4
years of professional experience
Work History
Retail Shift Supervisor
Rebel Sport Limited
11.2021 - Current
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Managed continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented.
- Oversaw compliance with safety regulations creating a safe shopping experience while reducing potential liabilities for the store.
- Trained and oriented associates to maximize team performance.
Sales Assistant
Bridge + Co. Jewellery
07.2020 - 10.2021
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Participated in ongoing training to stay updated on current products, promotions, and industry trends.
- Utilized customer feedback to identify areas for improvement within the store''s operations or offerings.
Education
Bachelor of Science - Human Nutrition
University of Melbourne
Parkville, VIC06.2024
Skills
- Task Delegation
- Customer Service Management
- Problem Solving
- Performance Monitoring
- Goal Setting and Achievement
- Store Organisation
Timeline
Retail Shift Supervisor
Rebel Sport Limited
11.2021 - Current
Sales Assistant
Bridge + Co. Jewellery
07.2020 - 10.2021
Bachelor of Science - Human Nutrition
University of Melbourne
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