Margot Panisset
Byron Bay
Summary
Results-driven and customer-focused professional with a strong background in sales, retail, and hospitality. Recognised for exceptional customer engagement, operational excellence, and team leadership. Highly adaptable and multilingual, excelling in dynamic and fast-paced environments. Committed to delivering outstanding service and achieving organisational objectives. Currently on a working holiday visa and immediately available to contribute in Australia.
Overview
18
18
years of professional experience
Work History
Housekeeper
The Chermside Apartments
06.2025 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
Housekeeper
Happy Buddha Retreat Yoga Center
04.2025 - 05.2025
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
Kitchen Hand
Happy Buddha Retreat Yoga Center
04.2025 - 05.2025
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
- Collaborated with other kitchen staff members to ensure smooth workflow during peak dining hours.
Customer Service Officer
Institut de Langue et de Culture Françaises (ILCF)
12.2022 - 12.2023
- Delivered exceptional front-line support, assisting students and visitors.
- Managed administrative and pedagogical processes to ensure efficiency.
- Strengthened partnerships through collaborators, contributing to growth.
Customer Relations Assistant
Alliance Française de Paris
05.2022 - 09.2022
- Promoted and sold language courses, boosting client acquisition and retention.
- Built strong relationships with students through personalised interactions.
- Collaborated with internal teams to enhance customer satisfaction.
Hospitality Assistant
Lady Princess Hotel
02.2020 - 03.2020
- Ensured a welcoming guest experience, managing front-desk operations.
- Translated promotional materials to cater to French-speaking guests.
Retail Assistant
Auchan Supermarket
01.2008 - 01.2013
- Assisted customers in selecting products and navigating promotions.
- Managed inventory and coordinated order preparation service.
Education
Bachelor's Degree - International Hospitality and Tourism Management
Coventry University
01.2013
TEFL Certification - undefined
Destination TEFL Bali
07.2025
Diploma - International Business
Lycée Notre Dame de la Providence
01.2012
Skills
- Customer Service
- Relationship Building
- Sales
- Visual Merchandising
- Team Management
- Training
- Hospitality Operations
- Multilingual Abilities
- Technical Proficiency
- Microsoft Office Suite
- SAP
- Slack
- Social Media Platforms
- Hospitality background
- Customer service-focused
- Excellent oral and written communication
Languages
English
French
Spanish
German
Timeline
Housekeeper
The Chermside Apartments
06.2025 - Current
Housekeeper
Happy Buddha Retreat Yoga Center
04.2025 - 05.2025
Kitchen Hand
Happy Buddha Retreat Yoga Center
04.2025 - 05.2025
Customer Service Officer
Institut de Langue et de Culture Françaises (ILCF)
12.2022 - 12.2023
Customer Relations Assistant
Alliance Française de Paris
05.2022 - 09.2022
Hospitality Assistant
Lady Princess Hotel
02.2020 - 03.2020
Retail Assistant
Auchan Supermarket
01.2008 - 01.2013
TEFL Certification - undefined
Destination TEFL Bali
Diploma - International Business
Lycée Notre Dame de la Providence
Bachelor's Degree - International Hospitality and Tourism Management
Coventry University
<Enter your own>
- Availability: Immediately available
- Visa Status: Working holiday visa, valid until April 20, 2026
- Work Permit: Currently on a working holiday visa
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