Marhamatullah Barakzai
Lawson,ACT
Summary
Detail-oriented professional with experience in customer service, administrative support, and hospitality. Proficient in managing front desk operations, handling inquiries, and resolving issues with efficiency and courtesy. Demonstrates strong organizational, time management, and interpersonal skills, with a commitment to delivering excellent customer experiences. Proven ability to work autonomously and as part of a team, and skilled in using Microsoft Office and various administrative tools. Holds a Certificate II in Business and a Certificate III in Information Technology, along with NV1 Security Clearance and First Aid certification.
Overview
9
9
years of professional experience
Work History
Receptionist
DFAT - JLL
05.2023 - Current
- Engaged Greeting incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Clients included foreign Country Ambassadors, high commissioners and CEO's
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Assisted in the onboarding of new employees by preparing orientation materials and providing guidance on company policies.
Golf Course Range Attendant
Gold Creek Golf Course
02.2019 - Current
- The golf range attendant is responsible for maintaining the golf course driving range
- Major duty as an attendant working on the golf range is to ensure customer satisfaction
- The Range Attendant works closely with the golf course guests on a daily basis
- This position main duty is to pick range balls and set up both ranges
- Employees may be assigned other duties as determined by management
- Essential duties will include, but are not limited to:
- Greet guests and provide direction
- Pick golf balls on the driving range and short game practice area
- Clean range balls
- Distribute range balls to the starter building and the pro shop
- Breakdown, move and set up the tee line
- Clean and maintain the range picker
- Qualifications
Store Salesman
Mayne Rugs
03.2017 - 01.2019
- Complete store operational requirements by scheduling and assigning employees; following up on work results
- Maintain store staff job results by coaching, counselling, and disciplining employees; planning, monitoring and appraising job results
- Prepare annual budget; schedule expenditures; analyse variances; initiate corrective actions
- Identify current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements
- Ensure availability of merchandise and services by approving contracts, maintaining inventories
- Formulate pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorising clearance sales; studying trends
- Market merchandise by studying advertising, sales promotion, and display plans; analysing operating and financial statements for profitability ratios
- Maintain inventory by implementing purchasing plans and staying in contact with vendors and shippers
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Answered questions about store policies and addressed customer concerns.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Administration Medical Receptionist
Belconnen Ginninderra Medical Centre
08.2015 - 01.2017
- Medical receptionists are professionals who are responsible for coordinating the daily administration of doctors, staff, visitors, and patients at a healthcare facility
- They schedule appointments, answer patient inquiries, handle patient emergencies, and monitor stock and supplies at the healthcare facility
- Greet and attend to patients in person and over the phone
- Professionally assist doctors, staff, visitors, and patients
- Maintain business inventory such as checking supplies, scheduling equipment, and maintenance repairs
- Answer all phone calls in a professional and courteous manner
- Perform all duties within HIPAA regulations
- Maintain confidentiality of all doctor, staff, and patient information
- Schedule appointments between doctors and patients
- Liaise between medical departments with discretion and professionalism
- Adhere to policy and procedures during all activates
- Assist with admissions/treatment as per agreed protocols
- Ensure that stock levels are adequate and orders are made timeously
- Communicate medical results to patients under clinical supervision
- Complete accurate documentation of patient visits.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
Education
Certificate II - Business (BSB20115)
Canberra Institute of Technology
Reid ACT2020
Certificate III - Information Technology ICT30120
Canberra Institute of Tech
Canberra, ACT06.2019
Year 12 Certificate -
Hawker College
Hawker, ACT12.2017
Skills
- organisational
- Time management
- Interpersonal
- Communication
- Multitasking
- Problem-solving
- Teamwork
- Detail-oriented
- Ability to work autonomously
- Microsoft Office
- Administration
- Active Listening
- Retail Sales Customer Service
Accomplishments
- Valid NV1 Security Clearance
- First Aid
- WWVP card
- Current Drivers License
- Legal Requirements – Australian Citizen.
Referee
Can be provided upon further request
Timeline
Receptionist
DFAT - JLL
05.2023 - Current
Golf Course Range Attendant
Gold Creek Golf Course
02.2019 - Current
Store Salesman
Mayne Rugs
03.2017 - 01.2019
Administration Medical Receptionist
Belconnen Ginninderra Medical Centre
08.2015 - 01.2017
Certificate II - Business (BSB20115)
Canberra Institute of Technology
Certificate III - Information Technology ICT30120
Canberra Institute of Tech
Year 12 Certificate -
Hawker College
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