Manager Events + Operations
Elephant And Castle Hotel
Geelong , VIC
02.2012 - Current
- Introduced new online services to daily tasks to improve efficiency and productivity. New online ordering system increase customer spend by 15%. New online booking system, improved no show bookings by 20% and increase bookings by another 30% by allowing double bookings.
- Developed and maintained courteous and effective working relationships, with a team of 28 employees.
- Exceeded goals through effective task prioritization and great work ethic. Increase sales volumes from functions from roughly $2000 monthly up to $7500 to $10k weekly in high season
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Increased customer satisfaction by resolving issues.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Led projects and analyzed data to identify opportunities for improvement.
- Monitored company inventory to keep stock levels and databases updated.
- Drove operational improvements which resulted in savings and improved profit margins.
