MARI NARAYA

• Company Overview: ILSC Education Group (ILSC Language School & Greystone College) is a global education company with English language schools and career colleges in Canada, Australia.
• Greeting students, agents, and visitors in a warm, friendly, and professional manner.
• Answering the phone, transferring calls, and taking messages.
• Helping students, agents, and visitors with questions and leading them to the correct staff and department.
• Persistently pursued opportunities for professional development, staying abreast of industry trends and best practices in administration management.
• Assisting the Local and National Academic Teams with other assigned tasks to book the flight and accommodation timely.
• Managing textbook inventory and distributing 200 books.
• Coordinating the student complaints procedure with internal stakeholders.
• Preparing 200 new students’ orientation and intake documents every 4 weeks.
• Register new enrollment following the EILCOS regulation.
• Managing student placements in the SMS and LMS within operational constraints.
• Liaising with the Local and National Academic Teams for consultation on specific cases.
• Supported senior leadership with timely reporting on key metrics related to departmental performance.
• Increased accuracy of documentation by implementing a robust filing system and ensuring strict adherence to company policies.
• Implemented data-driven decision-making processes that improved overall effectiveness in meeting organizational goals.
• Maintained database systems to track and analyze operational data.
• Streamlined budget management by carefully tracking expenses, identifying overspending trends, and recommending adjustments when necessary.
• Evaluated customer needs and feedback to drive product and service improvements.
• Helped meet changing demands by recommending improvements to business systems or procedures.

Company Overview: Gram 3 is a consolidation of French teachers in Tokyo.

• Meeting and negotiating project requirements, presentation of the project to internal and external stakeholders, with in-depth knowledge of requirements.
• Develop a project schedule, incorporating key stages of progress and realistic project implementation.
• Promoting schools through advertising, creating an event monthly and yearly.
• Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
• Coordinated material procurement and required services for projects within budget requirements.
• Facilitated smoother project transitions, ensuring thorough documentation and effective handovers.
• Planned, designed, and scheduled phases for large projects.
• Established effective communication among team members for enhanced collaboration and successful project completion.
• Monitored project performance to identify areas of improvement and make adjustments.
• Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.

Company Overview: Interac Co Ltd is the largest provider of English language teachers in Japan, under the government board of education.

• Highly qualified sales experience in a service-oriented environment.
• Managing 3 billion sales and targeted 5.5 % profit yearly.
• Implementation of customized services, including scheduling and budget control.
• Interviewing English teachers and new staff for a variety of roles.
• Management and maintenance of cash flow and monitoring regular invoicing and budget controlling.
• Staff training for new and current members, initial orientation and training, followed by continuous improvement training.
• Staff scheduling and management of 150 employees.
• Negotiated contracts with stakeholders, including government bodies.
• Enhanced stakeholder satisfaction with timely and transparent communication strategies.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.