Maria Ahio
Naremburn
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Dynamic individual with hands-on experience in [Area of expertise] and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Collection Lead – Metro Northern Beaches
Laverty Pathology
06.2023 - Current
- Supervising and directing the day-to-day operations of the collection centers, including rostering, performance monitoring, compliance, and meeting service standards
- Dealing with the daily operational issues and problem solving
- Coaching and motivating staff to ensure high staff retention is maintained.
- Collaborate closely with the Business Development Manager and Marketing Liaison Officer in reporting any Doctor/Health Professional queries that may affect business development within the allocated area.
- Identifying operational improvements and opportunities within the area.
- Compliance and adherence with Laverty Pathology policies and procedures, and Workplace Health and Safety procedures.
- Involved in the operational set-up of new collection centers.
- Reinforcing to all collection staff best practice policy, NATA, N.P.A.A.C and Medicare Australia guidelines
- Participant facilitator in staff and management meetings
- Stock control and ordering.
- Creating and distributing memos
- Participates in project teams and focus groups.
- Training and development with new collection leads, rostering officers, and collection staff.
- Liaise closely with internal and external individuals for high quality and consistent operations and customer service.
Area Coordinator for Home Visits (Metro Sydney)
Laverty Pathology
06.2020 - 12.2022
- Supervising and directing the day-to-day operations of the Home Visit Collectors, including rostering, performance monitoring, compliance, and meeting service standards, distributing Home Visit bookings
- Dealing with the daily operational issues and problem solving
- Coaching and motivating staff
- To be the first point of call for collection staff
- Liaise closely with the Business Development Manager and Marketing Liaison Officer in reporting any Doctor/Health Professional queries that may affect business development within the allocated area.
- Compliance and adherence with Laverty Pathology policies and procedures, and Workplace Health and Safety procedures.
- Liaising with new facilities for new business.
- Reinforcing to all collection staff best practice policy, NATA, N.P.A.A.C and Medicare Australia guidelines.
- Participant/facilitator in staff and management meetings
- Stock control for all Home Visit Rovers.
- Creating and distributing memos.
- Monitoring Car tracking systems.
- Liaise with fleet manager for car maintenance, registration, and servicing.
- Overseeing Special Orders Department.
2IC to Metro North Area Coordinator
Laverty Pathology
07.2019 - 06.2020
- Supervising and directing the day-to-day operations of the collection centres, including rostering, performance monitoring, compliance, and meeting service standards
- Dealing with the daily operational issues and problem solving
- Coaching and motivating staff
- Completed preceptor mentoring up skilling for training and ongoing support for employees.
- To be the first point of call for collection staff
- Liaise closely with the Business Development Manager and Marketing Liaison Officer in reporting any Doctor/Health Professional queries that may affect business development within the allocated area.
- Compliance and adherence with Laverty Pathology policies and procedures, and Workplace Health and Safety procedures.
- Involved in the operational set-up of any new collection centers.
- Reinforcing to all collection staff best practice policy, NATA, N.P.A.A.C and Medicare Australia guidelines
- Active participant/facilitator in staff and management meetings
- Stock control for metro north.
- Creating and distributing memos
Pathology Collector – Metro North
Laverty Pathology
07.2015 - 06.2020
- Health and Safety representative for Metro North
- Collecting of all pathology specimens, ECG, Holter, BP, Spiro
- Pediatric Bleeds
- Preceptor/Mentor for new and existing staff
- AS4308
- Difficult bleeds
- Ability to work in single staffed and multi-staffed ACC.
- Daily organizing of ACC
- Liaising with Doctors, Medical Center staff, and internal departments
- Troubleshooting
- Relieving in all Metro North Collection Centers
- Organizing Recollections
- Various administration duties; scanning, filing etc.
- Assisting with House calls ADHOC
Head Receptionist/Assistant to Practice Manager
Local Doctors
01.2017 - 05.2018
- Generating training manuals
- Greeting patients and clients and managing general inquiries
- Creating, Maintaining and archiving files
- Mail, emails and fax collection and distribution.
- Answering and directing phone calls
- Organizing specialist and drug rep meetings
- Manage doctors and allied health patient appointments.
- Handles doctors and allied health inquiries and troubleshooting (internally and externally)
- Organizing staff rosters of reception and admin team members
- Induction and orientation of new doctors, allied health, reception and admin team
- Cash flow, billing processes, debt collection and payroll.
- Liaising with external clients
- Reviewing and maintaining website and social media presence
- Corresponding with multiple external insurance companies dealing with Work cover and CTP/Motor vehicle accounts
- Conducting and assisting in quarterly practice meetings
- Ability to use Best Practice and Cliniko software.
RAO – Recreational Activity Officer for a 76-bed facility
Whitehall Aged Care Facility
07.2014 - 06.2015
- Develop, plan and carry out individual or group activities.
- Developing weekly and monthly activity programs
- Encouraging residents to join and participate during activates.
- Liaise with families; Internal Staff and external providers e.g. volunteer groups/individuals, entertainers and religious groups etc.
- Organizing and contributing to residents/relatives’ meetings
- Organizing and carrying out resident focus groups
- Organizing and carrying out resident outings and programs
- Preparing the monthly facility newsletter
- Adapting and understanding each resident and their different personal needs e.g. cultural, religious and spiritual needs etc.
- Understanding and adapting to each resident specific mental and physical capabilities and restrictions
- Continued attendance at WHS and Nutrition & Hydrations committee
- Member of Nutrition & Hydration Committee
- Member of WHS Committee
Cook for a 76-bed facility
Whitehall Aged Care Facility
03.2014 - 07.2014
- Following correct procedure for food preparation
- Cooking and serving of daily meals for e.g. hot meals, desserts, morning and afternoon tea and supper rounds.
- Following and adapting to residents’ specific dietary needs e.g. Allergies, religious beliefs and also residents like and dislikes
- Maintaining the food preparation areas are clean and safe at all times.
- Completing food safety documentation for all food prep and cooking
- Ensuring food was delivered to residents on time.
- Ensuring food temperatures were correct and within the food safety guidelines and requirements and documented.
- Ensuring the meals are healthy and nutritious for the residents.
- Following facility meal plans
- Maintaining stock levels were corresponding with meal plans.
- Liaising with catering suppliers
- Attending ongoing WHS and Nutrition & Hydration committee meetings
- Member of Nutrition & Hydration Committee
- Member of WHS Committee
Catering Team Leader for a 76-bed facility
Whitehall Aged Care Facility
02.2014 - 07.2014
- Supervision of catering staff members
- Delegating specific duties and responsibilities to catering staff
- Ensuring food safety and work procedures are being followed.
- Catering staff rosters
- Training and development of new and existing catering staff
- Completion of legal food safety documentation and paperwork
- Liaising with suppliers
- Maintaining stock levels
- Ordering stock incompliance to budgetary requirements
- Preparation of resident’s salads and sandwiches
- Delivery of resident’s meals
- Delivery of refreshments throughout the day
- Cleaning and sanitizing of the stock room, cool room, freezer, general kitchen areas, food preparations areas and dishwashing areas.
- Upkeep of stock areas so they are neat, tidy and in an efficient style.
- Interacting with residents during delivery of their meals and refreshments
- Completion of legal food safety documentation and paperwork
- Preparing and following residents’ specific dietary needs e.g. residents’ diabetic diets, fluid consistency and allergies
- Continued attendance at WHS and Nutrition & Hydrations committee
- Member of Nutrition & Hydration Committee
- Member of WHS Committee
Catering Staff for a 76-bed facility
Whitehall Aged Care Facility
12.2013 - 02.2014
- Presentation and plating of residents’ meals
- Preparation of residents’ salads and sandwiches
- Delivery of residents’ meals
- Providing them with clean water jugs daily
- Cleaning and sanitizing of residents’ meal trays, cutlery, crockery, and trolleys.
- Cleaning and sanitizing of the stock room, cool room, freezer, general kitchen areas, food preparations areas and dishwashing areas.
- Waste removal following waste management procedures.
- Upkeep of stock areas so they are neat, tidy and in an efficient style.
- Interacting with residents during delivery of their meals and refreshments
- Completion of legal food safety documentation and paperwork
- Continued attendance at WHS and Nutrition & Hydrations committee
- Preparing and following residents’ specific dietary needs e.g. residents’ diabetic diets, fluid consistency and allergies
- Member of Nutrition & Hydration Committee
- Member of WHS Committee
Strategic Outsourcing – Masterfile Admin
Rexel Holdings Australia
10.2012 - 11.2013
- Currently working on systems such as, MDM, Voyager, Mopro, Pronto and Oracle, all Masterfile functions
- Receiving product request from national branches and internal departments
- Following up on product request with national/international suppliers for accurate information
- Entering product requests into various computer systems
- Maintaining price file updates into various systems
- Troubleshooting - product and system complications and errors with branches
- Troubleshooting – product and price file complications with suppliers
- Maintaining national supplier purchase reports
- Maintaining international supplier purchase reports
- Maintaining excel spread sheets.
- Liaising with national branches
- Liaising with national/international suppliers
- Liaising with internal departments, i.e. Accounts Payable, Marketing, Webmaster, finance etc.
- Filing
Accounts Payable Clerk
Rexel Holdings Australia
04.2011 - 10.2012
- Reconciling suppliers’ statements on a monthly basis including major suppliers such as Unistrut, Vinidex Tubemakers, World Wire Cables etc.
- Processing COD invoices on a daily basis for cash suppliers
- Following up on accounts which are on credit hold and resolving.
- Troubleshooting problem purchase orders with branches
- Troubleshooting problem invoices with suppliers
- Once these problems are resolved batching invoices
- Printing and matching invoice reports
- Liaising with national branches/suppliers
- Able to use Micronet and currently using Oracle and discoverer all AP functions.
- Maintaining excel spread sheets.
- Scanning and updating scanned files on regular basis
- Filing
- Daily mail room duties
- Reception duties
MCR Operator/Clerk
Laverty Pathology
08.2009 - 03.2011
- Customer Service; liaising with patients, doctors, insurance companies’ hospital staff, nursing staff.
- Booking, organizing and distributing House Calls.
- Mounting, collating and Entering ECG into the system.
- Downloading Holter monitors and entering results into the system.
- Using Triple G and RICS databases.
- Training of new MCR clerks.
- Assisting the house call / diagnostic manager and 2IC from time to time.
- Organizing emergency bookings for staff throughout the day.
- Compiling different templates required for the department.
- Organizing of commercial/insurance bleeds.
- Troubleshooting.
- Liaising with internal departments.
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Problem-solving
- Flexible and adaptable
- Critical thinking
- Computer skills
- Calm under pressure
- Organization and time management
- Problem resolution
- Verbal communication
- Time management
- Policy enforcement
Accomplishments
- Supervised team of 40 staff members.
- Achieved [Result] by completing Aud with accuracy and efficiency.
Timeline
Collection Lead – Metro Northern Beaches
Laverty Pathology
06.2023 - Current
Area Coordinator for Home Visits (Metro Sydney)
Laverty Pathology
06.2020 - 12.2022
2IC to Metro North Area Coordinator
Laverty Pathology
07.2019 - 06.2020
Head Receptionist/Assistant to Practice Manager
Local Doctors
01.2017 - 05.2018
Pathology Collector – Metro North
Laverty Pathology
07.2015 - 06.2020
RAO – Recreational Activity Officer for a 76-bed facility
Whitehall Aged Care Facility
07.2014 - 06.2015
Cook for a 76-bed facility
Whitehall Aged Care Facility
03.2014 - 07.2014
Catering Team Leader for a 76-bed facility
Whitehall Aged Care Facility
02.2014 - 07.2014
Catering Staff for a 76-bed facility
Whitehall Aged Care Facility
12.2013 - 02.2014
Strategic Outsourcing – Masterfile Admin
Rexel Holdings Australia
10.2012 - 11.2013
Accounts Payable Clerk
Rexel Holdings Australia
04.2011 - 10.2012
MCR Operator/Clerk
Laverty Pathology
08.2009 - 03.2011