MARIA AKHTAR BALOCH
Melbourne,VIC
Summary
Professional administrator with proven ability to streamline operations and enhance productivity. Adept at coordinating teams, managing resources, and driving projects to successful completion. Strong focus on collaboration, problem-solving, and adapting to changing needs. Skilled in office management, strategic planning, and effective communication.
Overview
6
6
years of professional experience
Work History
Electrical Design Consultant
LO Technologies
08.2022 - 02.2025
- Conducting consultancy for electrical selection Appointment for the following builders
- Henley Homes
- Plantation homes
- GJ Gardener
- Porter Davis
- Owner builders
- Creating design on Adapto Software using documents from OnBase
- Conducting conUpselling
- upselling technologies, hvac ,Alarm system
- Creating a project in our CRM system with MiTek Team
- Providing Estimations
- Carrying take off and uploading project to NetSuite
- Creating purchase orders on NetSuite
- End to End Project Management
- From consultation stage to Booking for post hand over and 3 months warranty period site works
Pre-site Customer Support Officer
JG King Homes
01.2022 - 07.2022
- Creation of job files
- Ensuring all jobs are up to date in Companion and that all communications are logged; including attachments being added as needed
- Preparing Client HIA /MBAV Contracts
- Obtaining customer land settlement information
- Obtaining Developer Approval (DA)
- Obtaining All Property Service Information (PSI)
- Obtaining Soil, survey & Engineering
- Lodging & Obtaining Building Approval
- Obtaining customer finance information
- Confirming land title information
- Attending of weekly department meetings to report on results and action any items
- Conducting contract signing appointments by phone, electronic and in person
Sales Associate
Porter Davis Homes
08.2021 - 01.2022
- Providing sales administration support to the New Home consultants
- Meet and greet, introduce to the brand, generate leads and qualify them
- Sourcing leads, consulting the client to the right product making variations to the floor plan and forwarding to the drafting team
- Updating the CRM
- Conducting colour selection for our quick start homes, helping the clients prepare for the appointment assist them through the process of making the choices according to their taste and budget
- Over all finalizing from start of contract to start of site works in three months time.
- Built relationships with customers to encourage repeat business.
House and Land Sales Representatives
Harmac Homes
05.2021 - 08.2021
- Proficiency in siting the lot to the floor plan with regards to the land estate design guidelines
- Using Geo site at Harmac homes to create house and land packages
- Creating estimating spreadsheet to bundle the product
- Publishing at least 4 packages to the company website per day
- Conducting walk through for potential clients and providing knowledge about Harmac build journey and answering queries.
Property Management and Open House
E-View Group
06.2021 - 06.2023
- Property Sales and administration
- Arranging presentations and proposals
- Follow up past buyer enquiries, database management and client care
- Arranging marketing; attend photo shoots; complete ad write ups and other tasks ready to launch listings online
- Conducting a 3D photo shoot
- Preparing for & attending home opens/overflow of buyer appointments
- Completing final inspection/ pre settlement inspection for properties with detailed notes and photos
- Managing various administration tasks such as new listing and sold files paperwork
- Managing trades people for repairs and maintenance
- Publishing adds on real estate domain
- Uploading information on the TENANTS ME portal
- Screening potential renters by thoroughly checking for rental history, criminal record, credit check, Referral checks
Sales Executive
Beggin Scott Point Cook
12.2020 - 06.2021
- Convert opportunities and leads to listings
- Build strong relationships with potential buyers and sellers
- Maintain a working understanding of local and national residential markets to provide potential customers with reliable and accurate advice regarding property movements and industry trends
- Prospecting and maintaining databases and CMA systems to maximize leads
- Follow up on phone calls and emails
- Facilitating successful completion of sales transactions, from initial contact through to post exchange and settlement
Inventory Associate
RGIS
12.2018 - 05.2019
- Support team with inventory projects
- Taking inventories
- Data entry into PDA at client site
Education
Victoria Agent's Representative Program - Real Estate Industry
Victoria Agent's Representative Program (online),
04-2021
High School Diploma -
Diploma in Event Management
Upskill03-2020
Certificate in Interior Designing - Source And Use Information On The Events Industry,
Certificate in Interior Designing Cert III/ Dubai,
Dubai School Of Art06-2013
High School Diploma -
2001-2004 University of Cambridge
University Of Cambridge02-2005
GCE Advance (A-Levels) -
University of Cambridge
01.2004
Skills
- MS-Word
- PowerPoint
- Excel
- Data entry
- Typing skills
- CRM
- CMA
- Onsite Companion Software
- SketchUp
- MS Paint
- NetSuite
- OnBase
- Mi tek
- Listening skills
- Problem analysis
- Problem solving
- Customer service orientation
- Attention to detail
- Judgment
- Agility
- Adaptability
- Teamwork
- Resilience
Accomplishments
- Achieved reaching out to 400 Ex Porter Davis Builds through effectively.
- Created a new team including five design team member and two Administrative team member to coordinate three high volume builders.
- Innovated process of Job Cycle from Start to finish using One Note as an Administrative tool
- Achieved a an upselling of Electrical upgrades for 80,000 dollars
- Brought 4.2 million dollars work in total in the last two years.
Other Details
Yes, Yes, Yes, Yes, Yes, Citizen
Technology Skills
- Proficiency in MS-Word, PowerPoint & Excel
- Good data entry and typing skills
- CRM, CMA
- Onsite Companion Software
- Sketch up
- MS Paint
- Net Suite
- OnBase
- Mi tek
Languages
English
Hindi
Timeline
Electrical Design Consultant
LO Technologies
08.2022 - 02.2025
Pre-site Customer Support Officer
JG King Homes
01.2022 - 07.2022
Sales Associate
Porter Davis Homes
08.2021 - 01.2022
Property Management and Open House
E-View Group
06.2021 - 06.2023
House and Land Sales Representatives
Harmac Homes
05.2021 - 08.2021
Sales Executive
Beggin Scott Point Cook
12.2020 - 06.2021
Inventory Associate
RGIS
12.2018 - 05.2019
GCE Advance (A-Levels) -
University of Cambridge
Victoria Agent's Representative Program - Real Estate Industry
Victoria Agent's Representative Program (online),
High School Diploma -
Diploma in Event Management
Certificate in Interior Designing - Source And Use Information On The Events Industry,
Certificate in Interior Designing Cert III/ Dubai,
High School Diploma -
2001-2004 University of Cambridge
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