Summary
Overview
Work History
Education
Skills
Timeline
Receptionist

Maria Astley

Fawkner,VIC

Summary

Proactive and detail-oriented professional with a proven track record at Owners Corporation X, excelling in customer service and office administration. Mastered telephone etiquette and Microsoft Office, enhancing client satisfaction and operational efficiency. Demonstrated exceptional organizational and communication skills, significantly improving office workflow and client relations. Dedicated Receptionist with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.

Overview

17
17
years of professional experience

Work History

Receptionist

Owners Corporation X
03.2019 - 09.2024
  • Communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Responded to inquiries from callers seeking information.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
  • Contributed to team effectiveness by providing ad-hoc support to various departments during peak periods.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Sorted, received, and distributed mail correspondence between departments and personnel.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Assisted with onboarding new clients and securing paperwork completion.

Telemarketer

Active Printing International
03.2008 - 09.2013
  • I managed a high volume of calls daily while maintaining professionalism and efficiency.
  • Answered calls, took messages, and transferred calls to the correct individuals.
  • She completed daily cold calling and outreach to build the sales pipeline.
  • Generated new leads through targeted cold-calling efforts, expanding the company's client base.
  • Completed daily and weekly sales reporting using assigned tools.
  • Qualified leads and set up customer appointments for an outside sales team.
  • Provided exceptional customer service by actively listening to clients'' concerns and providing appropriate solutions.
  • Exceeded personal sales goals regularly, contributing significantly to the success of the team as a whole.
  • Built relationships with customers using strong persuasion and active listening skills.
  • Called prospective customers in designated market areas to qualify leads.
  • Built rapport with customers to foster long-term relationships and ensure repeat business.
  • Overcame objections using friendly, persuasive strategies.
  • Attained $2000 in sales targets on amonthly basis.
  • Managed a high volume of calls daily while maintaining professionalism and efficiency.

Education

High School Diploma -

Mercy Diocesan College
Coburg, VIC
12.1992

Skills

    Organization skills

    Time Management

    Telephone skills

    Data Entry

    Verbal and written communication

    Customer/Client relations

    Data inputting

    Office Administration

    Administrative Support

    Mail handling

    Office equipment operations

    Customer Service

    Microsoft Office

    Office Supply Management

Timeline

Receptionist

Owners Corporation X
03.2019 - 09.2024

Telemarketer

Active Printing International
03.2008 - 09.2013

High School Diploma -

Mercy Diocesan College

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Maria Astley