Maria Baluyot
Woodcroft,NSW
Summary
Dynamic educator and IT support specialist with a proven track record of fostering student engagement and enhancing learning environments at the NSW Department of Education. Excelled in classroom management and critical thinking, significantly improving academic growth. Skilled in delivering top-tier IT and customer support, demonstrating exceptional problem-solving abilities and customer service skills.
Overview
5
5
years of professional experience
Work History
Casual Teacher
NSW Department Of Education
07.2024 - Current
- Developed strong relationships with students, parents, and colleagues within grades P-6 by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behaviour effectively by establishing clear expectations, modelling appropriate conduct, and consistently enforcing established rules and consequences.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
IT Support Specialist
TriSearch
10.2023 - 07.2024
- Created help desk tickets, troubleshot and resolved desktop issues via WeCare and Zendesk.
- Delivered online technical support for lawyers and conveyencers across the country.
- Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Provided remote support for off-site employees, resolving issues quickly without sacrificing job performance.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
Customer Support Specialist
Garmin
05.2023 - 08.2023
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Classroom Teacher
NSW Department Of Education
02.2020 - 04.2022
- Taught across P-6 with experience as an EAL/D, RFF teacher, Stage Three and Stage One classroom teacher, leading in the creation and
implementation of Stage One at-home learning pack templates. - Developed and delivered high quality, integrated literacy and numeracy programs through the Accelerated Adopter School program and
curriculum reform and based learning experiences through analysing student data using Australian Literacy and Numeracy (ALAN)
assessment tools as well as other formal and informal assessment strategies and tools. - Collaborated with Aboriginal Education Consultative Group (AECG) to hold STEM and Maths Mob highlighting Australian and Torres Strait
Islander culture and perspectives. - Led choir, glee club, and Filipino hip hop dance group as extracurricular school activities.
Created teaching and learning resources within STEM and PBL focus initiative teams to improve the integration of these subjects across whole
school programming. - Designed and implemented a whole school inventory and incident report system for iPads.
Education
Bachelor of Education -
Australian Catholic University
Sydney, NSW12.2020
Certificate IV - Information Technology
Australian College of Commerce & Management
Sydney, NSW02.2011
Skills
Classroom Management
Critical Thinking
Lesson Planning
Motivating students
Behavior Management
Student Engagement
Classroom Instruction
Differentiated Instruction
Timeline
Casual Teacher
NSW Department Of Education
07.2024 - Current
IT Support Specialist
TriSearch
10.2023 - 07.2024
Customer Support Specialist
Garmin
05.2023 - 08.2023
Classroom Teacher
NSW Department Of Education
02.2020 - 04.2022
Bachelor of Education -
Australian Catholic University
Certificate IV - Information Technology
Australian College of Commerce & Management
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