Maria Barbosa
West Ryde,Australia
Summary
Highly-motivated employee and self employed with various sectors of business, with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
30
30
years of professional experience
Work History
Receptionist Cum Office Assistant
Aansav Builders Pvt. Limitied
Margao Goa, Goa
05.2015 - 04.2023
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Performed data entry tasks into various computer systems accurately and promptly.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Coordinated with vendors for repairs and maintenance of office equipment such as printers or computers.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Scheduled and confirmed appointments.
- Updated and recorded customer or client information to maintain accounts.
- Sorted incoming mail and directed to correct personnel each day.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Greeted customers, answered general questions and directed to appropriate locations.
- Scheduled appointments and maintained and updated appointment calendars.
Consultant
NATIONAL INSURANCE COMPANY LIMITED (N.I.C)
MARGAO, GOA
02.2002 - 01.2023
- CANVASSING AND PROCURING GENERAL INSURANCE BUSINESS FOR N.I.C
- THESE ARE POLICIES FOR MOTOR OR VEHICLE, HOMES, AND RETAIL BUSINESSES MEDICAL INSURANCE.
- Developed and implemented customized strategies to meet client needs.
- Developed and implemented new procedures to facilitate business growth.
- Identified needs of customers promptly and efficiently.
Consultant
GOVERNMENT OF GOA, DIRECTORATE OF SMALL SAVINGS & LOTTERIES
PANJIM, GOA
02.2011 - 01.2022
- CANVASSING AND PROCURING BUSINESS FOR POSTAL DEPARTMENT FOR THEIR VARIOUS SAVING SCHEMES, AS AVAILABLE TO GENERAL PUBLIC.
- Developed and implemented customized strategies to meet client needs.
Manager Cum Owner
BISLERI INTERNATIONAL PVT LTD
VERNA, GOA
01.2001 - 01.2012
- RUN DISTRIBUTION NETWORK FOR ALL OF SOUTH GOA, ALONG WITH(NOW DECEASED) HUSBAND
- CATERING TO INSTITUTIONAL SALES AND REQUIREMENTS OF RETAILERS
- WORK INCLUDED ADDING TO CLIENT LIST, ADVERTISING, DRAWING UP SALES PLANS
- WAS ALSO INVOLVED IN OPERATIONAL SUPPORT AND MANAGEMENT FOR SUPPLY, DISTRIBUTION AND MAINTENANCE OF DRINKING WATER CONTAINERS AND SYSTEMS
- BUSINESS WAS DISCONTINUED SHORT WHILE AFTER HUSBAND DEATH.
- Managed daily operations of business, including hiring and training staff.
- Developed strategic plans to increase profitability and efficiency.
- Identified new opportunities for growth, expansion, and diversification.
- Created marketing campaigns to attract new customers.
- Negotiated contracts with vendors and suppliers.
- Maintained relationships with existing clients by providing superior customer service.
- Provided direction and guidance to employees.
- Monitored performance of personnel against goals set forth by company.
- Served as liaison between organization and external stakeholders.
- Developed and implemented successful sales strategies to meet business goals.
- Interviewed, trained and supervised employees.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Delegated work to staff, setting priorities and goals.
Reception Cum Office Manager
J.B.P. ENTERPRISES
NAVELIM, GOA
06.1993 - 09.1995
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Planned and completed group projects, working smoothly with others.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Exceeded customer satisfaction by finding creative solutions to problems.
SHALOME GUEST HOUSES
COLVA, GOA
01.2004
- MANAGEMENT OF OUR PERSONALLY OWNED GUESTS HOUSES, (AS REGISTERED UNDER DEPARTMENT OF TOURISM, GOVERNMENT OF GOA)
- ADVERTISING PLACES AVAILABLE FOR RENTAL STAY FOR VACATION/HOLIDAYS IN GOA
- THIS INCLUDES ALSO INTERNATIONAL CLIENTS, PRIMARILY FROM EUROPE AND AUSTRALIA
- ADVERTISING AND LISTING ON VARIOUS HOLIDAY AND RENTAL STAY WEBSITES
- OPERATIONAL AND REGULATORY MANAGEMENT AS WELL AS ORGANIZING CARRYING OUT OF MAINTENANCE & REPAIR.
LIFE INSURANCE CORPORATION OF INDIA (L.I.C)
MARGAO, GOA
02.2002
- CANVASSING AND PROCURING LIFE INSURANCE BUSINESS FOR L.I.C.
Education
OBTAINED LICENSE FOR PROCURING AND SOLICITING INSURANCE BUSINESS IN BOTH LIFE INSURANCE AND GENERAL INSURANCE. -
INSURANCE REGULATORY AND DEVELOPMENT AUTHORITY (LICENSING OF INSURANCE AGENTS) REGULATIONS, 2000
India02.2002
DIPLOMA IN COMPUTER MANAGEMENT -
COMPUTER TIME
02.1994
BACHELOR OF COMMERCE - Financial Accountancy
GOA UNIVERSITY
INDIA04.1992
Skills
- Teamwork and Collaboration
- Microsoft Word
- Attention to Detail
Personal Information
Date of Birth: 01/31/71
Affiliations
I love to do my work with people of like minds and gain more knowledge and skill that help to improve by working abilities.
Languages
Hindi
Limited
References
References available upon request.
Timeline
Receptionist Cum Office Assistant
Aansav Builders Pvt. Limitied
05.2015 - 04.2023
Consultant
GOVERNMENT OF GOA, DIRECTORATE OF SMALL SAVINGS & LOTTERIES
02.2011 - 01.2022
SHALOME GUEST HOUSES
01.2004
Consultant
NATIONAL INSURANCE COMPANY LIMITED (N.I.C)
02.2002 - 01.2023
LIFE INSURANCE CORPORATION OF INDIA (L.I.C)
02.2002
Manager Cum Owner
BISLERI INTERNATIONAL PVT LTD
01.2001 - 01.2012
Reception Cum Office Manager
J.B.P. ENTERPRISES
06.1993 - 09.1995
OBTAINED LICENSE FOR PROCURING AND SOLICITING INSURANCE BUSINESS IN BOTH LIFE INSURANCE AND GENERAL INSURANCE. -
INSURANCE REGULATORY AND DEVELOPMENT AUTHORITY (LICENSING OF INSURANCE AGENTS) REGULATIONS, 2000
DIPLOMA IN COMPUTER MANAGEMENT -
COMPUTER TIME
BACHELOR OF COMMERCE - Financial Accountancy
GOA UNIVERSITY
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