Summary
Overview
Work History
Education
Skills
Personal Information
Contacts
Timeline
Generic
MARIA BELEN HINTON

MARIA BELEN HINTON

Ramsgate Beach

Summary

A dedicated and collaborative team player, consistently delivering high-quality work within deadlines. Strong work ethic and ability to excel in fast-paced and challenging environments make a great fit for any role. Proven track record of multitasking and working both independently and as part of a team, well-equipped to handle diverse responsibilities. Experience includes effective communication with stakeholders such as residents, families, medical professionals, customers, managers, and colleagues. Possess skills to provide exceptional client support by understanding individuals\' needs and offering suitable product recommendations or services.

Overview

36
36
years of professional experience

Work History

CSE/C1V/Team Leader

Thomas Holt Village
01.2006 - Current
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.

Disability Support Worker

Southern Cross Health Community
01.2012 - 01.2015
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Drove clients safely to social activities and appointments.
  • Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
  • Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
  • Maintained safety with tidy, clean, and hazard-free home environments.
  • Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
  • Kept detailed daily logs with care actions, patient behaviors, and incidents.
  • Delivered exceptional personal care services, including bathing, dressing, grooming, and feeding assistance.
  • Prepared nutritious meals to meet individual dietary needs for clients.
  • Provided high level of physical support by lifting, adjusting, and moving clients.
  • Provided emotional support to clients during challenging times, fostering resilience and coping skills.
  • Communicated regularly with family members about client progress, addressing any concerns or questions promptly.
  • Managed medications effectively for clients under strict supervision from healthcare professionals, ensuring adherence to prescribed treatment plans.
  • Kept accurate records for client files and handled related paperwork.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.

AIN/PCA Permanent Part-time

Wareena Gardens BCS
01.2006 - 01.2009
  • Assisted patients with daily living activities, promoting independence and wellbeing.
  • Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
  • Improved patient comfort by providing compassionate and attentive care.
  • Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
  • Provided emotional support to patients and families during difficult times, fostering trust and rapport.
  • Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.

Warehouse - Store Assistant

ALDI Store Ltd
01.2001 - 01.2006
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Increased store efficiency by maintaining accurate inventory records and restocking merchandise as needed.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Resolved customer complaints professionally, turning negative experiences into positive outcomes.
  • Greeted customers entering store and offered assistance with requirements.
  • Promoted sales growth by assisting customers with product selection and offering knowledgeable recommendations.
  • Managed returns or exchanges efficiently, adhering to company policies while prioritizing customer satisfaction.

AIN Casual

Sutherland Hospital
01.2000 - 01.2001
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.

Waitress Become Supervisor/Floor Manager

Garden Plaza Hotel
01.1994 - 01.1999
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Checked guests' identification before serving alcoholic beverages.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.

Sales Clerk

Tokyo Fashion Boutique
01.1989 - 01.1991
  • Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.
  • Developed strong relationships with customers, driving repeat business and loyalty.
  • Processed transactions quickly and accurately, maintaining a high level of customer satisfaction.
  • Kept front check out area clean and organized for efficient service.
  • Collaborated with team members to achieve store sales targets and improve overall performance.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Processed payments and returns with accuracy and efficiency.
  • Assisted in organizing store displays for maximum visibility and attractiveness to potential buyers.
  • Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
  • Opened and closed store by balancing cash registers and receipts.
  • Demonstrated strong communication skills while interacting with diverse clients, building rapport that facilitated successful transactions.
  • Provided excellent customer service, consistently exceeding expectations for attentiveness and problem resolution.
  • Addressed customer inquiries and resolved issues promptly, resulting in positive feedback and increased trust.
  • Scanned merchandise and bagged using appropriate strategies for different items.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Engaged in friendly conversation with customer to better uncover individual needs.

Education

RSA + RCG CERTIFICATES -

CBD COLLEGE
Sydney
12.2024

CERT 1V FRONTLINE MANAGEMENT -

WorkTrain LTD
12.2013

CERT 1V AGED CARE -

WorkTrain LTD
12.2012

CERT 11 RETAIL OPERATIONS -

ATS APPLIED TRAINING SOLUTIONS
12.2004

TOURISM Cert 1V -

TAFE LOFTUS UNIVERSITY
12.2004

CROSSCHECK + BSP CERTIFICATES -

FAIRES TICKETING
12.2003

AIN CERTIFICATE 111 -

PROFESSIONAL CARE EDUCATIONS CENTER
12.2002

KEYBOARDING (TYPE QUICK) CERTIFICATE -

SAINT GEORGE COMMUNITY COLLEGE
12.2000

HIGH SCHOOL GRADUATE WITH DIPLOMA -

CLUMPIT INSTITUTE HIGH SCHOOL
Philippines
12.1986

Skills

  • Communication
  • Sales
  • Administration
  • Strong written and verbal communication skills
  • Experience communicating with a wide range of people
  • Capable of providing a high level of client support
  • Strong customer service skills
  • Skilled in demonstrating products
  • Competence in using electronic cash register
  • Competence in cash handling
  • Stock control
  • Data entry skills
  • Experience with a range of office duties
  • Liaise with clients
  • Manage service offices
  • Training new staff
  • Cleaning duties
  • Rostering
  • Food preparation
  • Dealing with customer complaints
  • Nursing

Personal Information

Date of Birth: 05/02/68

Contacts

+61438600013, maribel68reyes@hotmail.com

Timeline

Disability Support Worker

Southern Cross Health Community
01.2012 - 01.2015

CSE/C1V/Team Leader

Thomas Holt Village
01.2006 - Current

AIN/PCA Permanent Part-time

Wareena Gardens BCS
01.2006 - 01.2009

Warehouse - Store Assistant

ALDI Store Ltd
01.2001 - 01.2006

AIN Casual

Sutherland Hospital
01.2000 - 01.2001

Waitress Become Supervisor/Floor Manager

Garden Plaza Hotel
01.1994 - 01.1999

Sales Clerk

Tokyo Fashion Boutique
01.1989 - 01.1991

RSA + RCG CERTIFICATES -

CBD COLLEGE

CERT 1V FRONTLINE MANAGEMENT -

WorkTrain LTD

CERT 1V AGED CARE -

WorkTrain LTD

CERT 11 RETAIL OPERATIONS -

ATS APPLIED TRAINING SOLUTIONS

CROSSCHECK + BSP CERTIFICATES -

FAIRES TICKETING

AIN CERTIFICATE 111 -

PROFESSIONAL CARE EDUCATIONS CENTER

KEYBOARDING (TYPE QUICK) CERTIFICATE -

SAINT GEORGE COMMUNITY COLLEGE

HIGH SCHOOL GRADUATE WITH DIPLOMA -

CLUMPIT INSTITUTE HIGH SCHOOL

TOURISM Cert 1V -

TAFE LOFTUS UNIVERSITY

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MARIA BELEN HINTON