Maria Benilde Gouveia
Campsie,NSW
Summary
Experienced Student Learning Support Officer with a strong background in providing classroom support and promoting student engagement. Skilled in creating inclusive learning environments and adapting materials to cater to diverse needs. Proven ability to effectively manage classroom activities and support individualized student learning plans. Dedicated to facilitating a positive and enriching educational experience for all students.
Overview
34
34
years of professional experience
Work History
Maid My Day
01.2022 - Current
- Providing domestic assistance
Little People & Co
01.2014 - 01.2017
- Serving customers and handling queries and complaints
- Handling Payments
- Displaying products
- Overseeing deliveries
- Perform inventory management and restocking
- Updating Website
- Maintaining sales floor appearance
Dispatch Clerk
Qantas
01.1993 - 01.2010
- Worked in airline communications for the Qantas dispatch office
- Liaised with all the different airline departments to ensure passenger specifics were correct
- Liaised with Cabin and Truck Crews to ensure on time delivery
- Trained new staff members on the Qantas computer systems and existing staff on new software developments
- Assisted in the development of new organisational practices to ensure the smooth running of the department
- Organised rostering and holiday relief for the Qantas Transport and Dispatch Departments (approximately 500 staff members)
- Holiday relief for Payroll/documentation department
- Co-ordinating increases and delivery for flights
Administration Assistant
City Answering Service
01.1991 - 01.1993
- Company Overview: Sydney
- Managed an administration office where small companies outsourced their administration
- Scheduled and coordinated meetings and appointments
- Liaised with clients from a variety of backgrounds, both face-to-face and on the phone
- Dealt with all administration duties
- Handled the finances for clients including invoicing and billing
- Sydney
Education
Certificate III -
In School Based Education Support
09-2024
White Card -
General Construction Induction
01.2022
Statement of Attainment -
Community Services
01.2021
Statement of Attainment -
Computing Skills
01.2020
Statement of Attainment - Deliver a service to customers, Work effectively with others
Certificate II in Business
01.2019
Advanced Certificate -
in Office Administration
01.1990
Skills
- Awareness of confidentiality
- Ability to work independently
- Ability to work well under pressure
- Collaborative learning
- Group and individual instruction
- Student rapport
- Community involvement
- Literacy development
- Microsoft Office Word/Excel
- Parent and student communication
- Effective listening
- Flexible and adaptive
- Problem-solving abilities
- Multitasking Abilities
- Creative Problem-Solving
References
Aynur Lok, Manager, Little People & Co, 0416 251466
Fluent in Portuguese
Fluent in Portuguese.
Languages
Portuguese
Professional Working
Timeline
Maid My Day
01.2022 - Current
Little People & Co
01.2014 - 01.2017
Dispatch Clerk
Qantas
01.1993 - 01.2010
Administration Assistant
City Answering Service
01.1991 - 01.1993
White Card -
General Construction Induction
Statement of Attainment -
Computing Skills
Statement of Attainment - Deliver a service to customers, Work effectively with others
Certificate II in Business
Advanced Certificate -
in Office Administration
Certificate III -
In School Based Education Support
Statement of Attainment -
Community Services
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