Maria Burns
Summary
Dynamic Senior Medical Employment Services Officer with a proven track record at Armadale Health Service, excelling in team collaboration and process improvement. Enhanced departmental efficiency through strategic planning and innovative solutions, while fostering strong relationships with stakeholders. Recognized for mentoring staff and optimizing customer experiences, ensuring high-quality service delivery.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
33
33
years of professional experience
Work History
Senior Medical Employment Services Officer
Armadale Health Service
01.1999 - 09.2024
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
- Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Improved department efficiency by streamlining and implementing policies and processes.
- Generated reports detailing findings and recommendations.
- Gathered, organized and input information into digital database.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated staff performance and provided coaching to address inefficiencies.
Medical Records Officer
Royal Perth Hospital
06.1991 - 01.1999
- Managed a team of clerical staff members in maintaining accurate and up-to-date patient files within established timelines.
- Enhanced overall efficiency within the department by identifying opportunities for process improvements and implementing effective solutions.
- Streamlined medical record retrieval processes, resulting in improved staff efficiency and patient satisfaction.
- Facilitated seamless communication between departments by promptly responding to requests for medical records.
- Implemented an effective filing system for physical documents, reducing misplaced files and improving organization.
- Coordinated the efficient transfer of medical records between facilities during patient referrals or transfers, maintaining continuity of care across providers.
Education
No Degree -
Saint Patrick's Secondary School
Lisburn, Northern IrelandSkills
- Work coordination
- Report writing
- Strategic planning
- Innovation and creativity
- Report preparation
- Cultural awareness
- Risk assessment
- Team collaboration
- Attention to detail
- Organizational skills
- Multitasking Abilities
- Problem-solving
- Decision-making
- Time management
- Written communication
- Multitasking
- Excellent communication
- Team building
- Active listening
- Analytical thinking
- Relationship building
- Data analysis
- Quality assurance
- Conflict resolution
- Process improvement
- Project planning
- Task prioritization
- Audit reporting
- Teamwork
- Reliability
- Team leadership
- Adaptability and flexibility
- Operational efficiency
- Self motivation
- Customer relationship management
- Professionalism
- Continuous improvement
- Adaptability
- Performance management
Timeline
Senior Medical Employment Services Officer
Armadale Health Service
01.1999 - 09.2024
Medical Records Officer
Royal Perth Hospital
06.1991 - 01.1999
No Degree -
Saint Patrick's Secondary School
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