Maria Calabrese
Mount Barker,SA
Summary
Results-driven Service Manager with a strong focus on customer satisfaction and operational efficiency. Proven ability to manage logistics and train staff, contributing to enhanced service standards and team collaboration.
Overview
26
26
years of professional experience
Work History
Service Manager
Duttons Adelaide Hills
TOTNESS, SA
05.2024 - Current
- Supervised daily operations to ensure exceptional customer service standards.
- Trained staff on operational procedures and customer interaction techniques.
- Resolved customer complaints efficiently to maintain satisfaction and loyalty.
- Monitored performance metrics to identify areas for operational enhancement.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
Event Coordinator
AWRI
Urrbrae, SA
04.2023 - 11.2024
- Coordinated logistics for events, ensuring timely setup and breakdown.
- Assisted in vendor selection and communication for event services.
- Managed registration processes, including attendee check-in and materials distribution.
- Collaborated with team members to develop event timelines and schedules.
- Maintained inventory of event supplies and equipment for efficient use.
- Provided on-site support during the day of the event including problem solving if necessary.
- Managed logistics related to transportation, catering, entertainment, decorations for events.
- Managed inventory of event supplies and equipment, ensuring availability and condition for upcoming events.
Warranty Administrator
Duttons Adelaide Hills
TOTNESS, SA
11.2023 - 05.2024
- Processed warranty claims for various products efficiently and accurately.
- Coordinated with vendors to resolve warranty issues and ensure compliance.
- Maintained detailed records of warranty claims and customer interactions.
- Communicated with internal teams to expedite claim resolutions effectively.
- Provided training to new staff on warranty administration processes and tools.
Parts Interpreter
Rare Spares
Adelaide , SA
11.2021 - 03.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
Department Supervisor
Country Blinds
Mount Barker , SA
03.2018 - 10.2021
Customer Service Representative
Bunnings Warehouse
Mount Barker , SA
05.2010 - 10.2018
Event Coordinator
AWRI
Urrbrae, SA
07.2015 - 06.2018
Childcare Assistant
Murray Bridge Early Learning Centre
Murray Bridge , SA
10.2008 - 05.2010
Market Gardner
Self Employed
Murray Bridge , SA
08.1999 - 05.2010
Education
High School Diploma -
Mount Barker High School
Mount Barker, SA11-1996
Skills
- Customer service
- Operational management
- Staff training
- Complaint resolution
- Logistics planning
- Attention to detail
- Effective communication
- Team collaboration
Timeline
Service Manager
Duttons Adelaide Hills
05.2024 - Current
Warranty Administrator
Duttons Adelaide Hills
11.2023 - 05.2024
Event Coordinator
AWRI
04.2023 - 11.2024
Parts Interpreter
Rare Spares
11.2021 - 03.2023
Department Supervisor
Country Blinds
03.2018 - 10.2021
Event Coordinator
AWRI
07.2015 - 06.2018
Customer Service Representative
Bunnings Warehouse
05.2010 - 10.2018
Childcare Assistant
Murray Bridge Early Learning Centre
10.2008 - 05.2010
Market Gardner
Self Employed
08.1999 - 05.2010
High School Diploma -
Mount Barker High School