MARIA CERON
Melbourne
Summary
Determined and highly motivated Customer focused professional. I value customer service and thrive for success in my job.
Overview
12
12
years of professional experience
Work History
SALES CO WORKER
IKEA
12.2023 - Current
- Met and exceeded sales targets consistently, contributing to overall team success.
- Participated in ongoing training to stay updated on current IKEA products, sales and IKEA Family Loyalty promotions.
- Identified upselling opportunities, contributing to increase in average transaction value.
- Helped customers locate products and checked store system for merchandise at other sites.
AFTERSALES
IKEA
10.2021 - Current
- Maintained excellent customer service and positive attitude.
- resolved customer inquiries and complaints.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
CUSTOMER SERVICE
TENNIS AUSTRALIA
01.2022 - 01.2022
- Providing excellent customer service and accurate event information.
- Proactively engaged with customers to enhance the Australian Open experience by delivering exceptional service with professionalism and enthusiasm.
RETAIL SALES
H&M Hennes & Mauritz
04.2021 - 10.2021
- Assisting customers at checkout with sales, restocking, refunds, exchanges among others
- Maintaining the cleanliness of the floor.
Pharmacy Administration
Wyndham Vale Pharmacy
04.2020 - 02.2021
- Accurately maintained and updated customer medication records.
- Provided support for COVID-19-related inquiries, including treatments, vaccination information, and general assistance.
MERCHANDISER AND ENTERTAINMENT DEPARTMENT
Walt Disney Company & Walt Disney Cruise Line
10.2013 - 12.2019
- Greeted guests and directed to requested Disney products.
- Training new hires to bring the best customer service and have the best experience in our stores.
- Organized Disney merchandise and displays to promote and maintain visually appealing environments.
- Contact third party companies to arrange the new Disney Products.
- Exceed above and beyond Disney expectations to our guests.
Education
Bachelor of Science - Communications
De La Salle University
Mexico07-2010
Skills
- Customer service
- Problem-solving
- Attention to detail
- Languages: English, Spanish and italian
Timeline
SALES CO WORKER
IKEA
12.2023 - Current
CUSTOMER SERVICE
TENNIS AUSTRALIA
01.2022 - 01.2022
AFTERSALES
IKEA
10.2021 - Current
RETAIL SALES
H&M Hennes & Mauritz
04.2021 - 10.2021
Pharmacy Administration
Wyndham Vale Pharmacy
04.2020 - 02.2021
MERCHANDISER AND ENTERTAINMENT DEPARTMENT
Walt Disney Company & Walt Disney Cruise Line
10.2013 - 12.2019
Bachelor of Science - Communications
De La Salle University
Similar Profiles
Bryson LusterBryson Luster
Cart Attendant at IKEACart Attendant at IKEA
Nikolai DarkeNikolai Darke
Business Risk & Compliance Co-Worker at IKEABusiness Risk & Compliance Co-Worker at IKEA
Véronique Plier SousaVéronique Plier Sousa
Responsable de vente at IKEAResponsable de vente at IKEA
Ninos ChankoNinos Chanko
Training & Onboarding Specialist – Kitchens at IKEATraining & Onboarding Specialist – Kitchens at IKEA
Dana MynardDana Mynard
Event Manager at Spirited EventsEvent Manager at Spirited Events