Maria Collins
Bellmere,QLD
Summary
Dynamic and dedicated professional with extensive experience in passenger transport and customer service. Proven track record in enhancing customer satisfaction through effective communication and punctuality. Skilled in defensive driving and accurate money handling, consistently ensuring safe and timely transportation for clients while fostering strong relationships.
Overview
34
34
years of professional experience
Work History
Passenger Transport (Taxi Driver)
Self Employed
12.2018 - Current
- Drove safely and obeyed traffic laws to avoid accidents and injuries.
- Checked oil, fuel and other fluid levels to keep vehicles in good working condition and avoid breakdowns.
- Navigated difficult driving conditions safely, prioritizing passenger well-being at all times.
- Picked up and transported passengers to destinations by following fast and safe routes to provide good customer service.
- Arrived on time to customer appointments.
- Increased customer loyalty with excellent communication skills and a professional demeanor.
- Ensured timely arrivals for clients by utilizing GPS technology and knowledge of local traffic patterns.
- Maintained a clean, comfortable vehicle to enhance the overall passenger experience.
- Assisted elderly or disabled passengers with entering or exiting the vehicle when necessary while displaying empathy.
- Upheld high standards of cleanliness, sanitation, and service.
- Developed strong relationships with repeat clientele through consistent quality service.
- Improved passenger satisfaction by providing friendly and efficient service during taxi rides.
- Handled challenging situations calmly, resolving disputes professionally and effectively.
- Communicated with passengers to answer questions about areas and services and provide comfortable traveling experiences.
- Waited for passengers at designated high-volume locations such as airports and popular nightlife spots.
- Provided accurate fare quotes and collected payments efficiently, ensuring smooth transactions for customers.
- Assisted passengers with loading and unloading luggage, demonstrating excellent customer service skills.
- Accepted payments and provided receipts for fares to keep accurate records of transactions.
- Adapted quickly to changing road conditions and rerouted to maintain schedule.
- Navigated efficiently through traffic and adverse weather conditions, ensuring timely arrivals.
- Obtained fares from passengers, issued change and secured cash from theft.
- Controlled operation of taximeter to accurately track distances and fares.
Licence and Leasing
13 Cabs Qld
03.2017 - 05.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Liaise with Dept of Transport and Main Roads
- Liaise with Taxi Service licence holders on a Day to Day basis
Administrative Assistant
Complete Taxi Management
01.1995 - 05.2018
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Assisted in the coordination of the day to day running of workshop and panel shop. Ordering parts as required
- Assisted in onboarding new drivers, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Streamlined timely payment of vendors while minimizing errors in financial records.
- Negotiated with vendors to reduce supply costs, leveraging bulk purchase agreements.
Call Centre Operator
Black & White Cabs
07.1995 - 06.2000
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Call Centre Operator
Brisbane Cabs
05.1991 - 06.1995
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
Education
No Degree - Business Administration And Management
MTAQ
Murarrie, QLD10-2015
No Degree - Year 12
Frawley College
Scarborough, QLD12-1986
Skills
- Punctuality
- Valid Driver's license
- Defensive driving
- Patience and tolerance
- Safety regulations
- Customer service
- Safety awareness
- Passenger transportation
- Accurate money handling
- Teamwork
Timeline
Passenger Transport (Taxi Driver)
Self Employed
12.2018 - Current
Licence and Leasing
13 Cabs Qld
03.2017 - 05.2020
Call Centre Operator
Black & White Cabs
07.1995 - 06.2000
Administrative Assistant
Complete Taxi Management
01.1995 - 05.2018
Call Centre Operator
Brisbane Cabs
05.1991 - 06.1995
No Degree - Business Administration And Management
MTAQ
No Degree - Year 12
Frawley College
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