Summary
Overview
Work History
Education
Skills
Timeline
Generic

Maria Cook

11 Hossack Ct, Glenella,QLD

Summary

Professional with significant experience in healthcare support, prepared to contribute effectively to patient care services. Strong understanding of healthcare protocols. Expertise in assisting with daily living activities, ensuring patient comfort, and maintaining medical records. Strong focus on team collaboration, adaptability to changing needs, and delivering reliable, high-quality care. Skilled in communication and problem solving to enhance patient well-being, empathy, and time management, essential for providing compassionate and efficient support.

Overview

9
9
years of professional experience

Work History

Health Care Assistant - Care Giver

North Waikato Care of Aged Trust
11.2022 - 01.2025
  • Demonstrated strong teamwork skills by collaborating with staff members to coordinate patient care and optimize workflow efficiency.
  • Facilitated smooth communication between patients and healthcare providers, addressing concerns, and clarifying treatment plans.
  • Increased patient satisfaction through attentive listening skills and prompt resolution of issues or complaints.
  • Participated in ongoing professional development opportunities to stay current with industry trends, contributing to enhanced service delivery.
  • Enhanced patient care by providing efficient and compassionate support to healthcare professionals.
  • Supported the prevention of hospital-acquired infections through strict adherence to infection control protocols.
  • Promoted a culture of safety within the healthcare facility by consistently applying best practices in all tasks performed.
  • Ensured continuity of care by maintaining thorough records of patient interactions, interventions, and outcomes.
  • Provided emotional support to patients and families, fostering a more comfortable healthcare environment.
  • Lifted patients using appropriate equipment in accordance with moving and handling policy.
  • Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
  • Arranged bedding and cushions to enhance patient comfort in bed and chairs.
  • Delivered high standard of holistic care to patients to promote equality and dignity.
  • Observed patient skin conditions and reported findings to registered nurse.
  • Supported nursing staff with care of incontinent patients and promotion of continence care.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Helped address client complaints through timely corrective actions and appropriate referrals and using established follow-up procedures.
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
  • Facilitated communication between patients and various departments and staff.
  • Delivered support to medical staff in completion of patient paperwork.

Health Care Assistant - Aged Care

Radius Peppertree Residential Care Ltd
12.2018 - 05.2020
  • Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
  • Lifted patients using appropriate equipment in accordance with moving and handling policy.
  • Reduced risk of infections by adhering to strict hygiene protocols during all aspects of care delivery.
  • Observed patient skin conditions and reported findings to registered nurse.
  • Improved patient satisfaction by providing compassionate and attentive care to individuals with various health conditions.
  • Maintained clean environment with due consideration to health and safety issues and infection control policy.
  • Enhanced patient comfort by providing personal care services such as bathing, grooming, and toileting assistance.
  • Cultivated strong relationships with patients and families, fostering an environment of trust and open communication that facilitated better healthcare experiences.
  • Arranged bedding and cushions to enhance patient comfort in bed and chairs.
  • Supported nursing staff with care of incontinent patients and promotion of continence care.
  • Increased patient safety by promptly addressing concerns and reporting incidents or potential hazards to supervisory staff.
  • Assisted nursing staff in maintaining a clean and safe environment for optimal patient recovery.
  • Contributed to efficient patient care by accurately documenting medical information and maintaining up-to-date records.
  • Ensured reliable communication between patients and healthcare providers by serving as an empathetic listener and effective advocate when necessary.
  • Delivered high standard of holistic care to patients to promote equality and dignity.
  • Responded swiftly to emergency situations, providing prompt assistance while following established protocols until professional help arrived onsite.
  • Played an active role in delivering holistic care that addressed not only physical but also emotional well-being of patients under my supervision.
  • Facilitated smooth patient transfers by coordinating with interdisciplinary teams and families for seamless transitions.
  • Participated in ongoing training sessions, staying current with best practices in health care assistance.
  • Enhanced patient comfort and safety by meticulously following hygiene protocols and assisting with daily living activities.
  • Contributed to team meetings with insights on patient care plans, ensuring unified approach to health management.
  • Improved patient satisfaction with compassionate care and attentive listening to concerns and needs.
  • Maintained clean and organized patient environment, reducing risk of infections and enhancing patient well-being.
  • Facilitated patient mobility by assisting with exercises and walking, promoting faster recovery and independence.
  • Supported integration of technology in care practices, enhancing accuracy of patient monitoring.
  • Participated in continuous education programs to stay updated on healthcare best practices and emerging trends.
  • Assisted in implementation of new healthcare protocols, leading to improved patient care processes.
  • Supported healthcare teams in emergency situations, demonstrating agility and readiness to respond to patient needs.
  • Reduced stress levels for patients and families by providing clear communication and timely updates on care plans.
  • Improved patient care delivery by contributing to development of patient care plans.
  • Provided emotional support to patients and families, fostering positive atmosphere in challenging times.
  • Coordinated with healthcare professionals to update patient records, ensuring accuracy and confidentiality.
  • Improved patient outcomes by closely monitoring for signs of distress or complications and promptly alerting nursing staff.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Documented patient information and care activities in electronic health record.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Prevented cross-contamination by cleaning and sterilizing equipment.
  • Transported patients between rooms and appointments or testing locations.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Helped patients complete range of motion exercises to prevent loss of function during care.
  • Supported needs of 10- 16-22 - 22+ residents in varied departments under long-term care.
  • Delivered high-quality care to Dementia, Rest Home, Private Suites and Hospital patients in varied facilities.
  • Collected patient specimen samples and prepared for collection to distribute to Pathology Lab for further testing.
  • Upheld infection control and prevention policies across different patient-facing areas.

Private Personal Home Care Support Person

Glenis James - Ph: 07 824 7154 (+64 Area Code)
01.2016 - 12.2017

Personal Carer IHC, Speech Impaired, Physical Disabilities.


Personal Care of Client needs, Meal Preparation, Housework and Laundry


Social Interaction into Community


Permission to disclose details given.

Education

Completed Vocational Education And Training (VET) - Skills Training For Industry of Aged Care Support

Horizon Education Centre - RTO
Palmerston North New Zealand
03-2019

Skills

  • Home care aide (HCA)
  • Personal care aide (PCA)
  • Activities of daily living ADL support
  • Patient-focused care
  • Supporting personal needs
  • Empathy and compassionate care
  • Emotional and social support
  • Caregiver relations
  • Family communication
  • Calm under stress
  • Behaviour observation and redirection
  • Documenting behaviours
  • Time management
  • Client documentation
  • Feeding assistance - Feeding tube management
  • Heavy lifting - Patient positioning
  • Mobility assistance
  • Bedsore prevention
  • Infection control
  • Responding to emergencies
  • First aid certification
  • Certified in CPR/AED
  • Specimen collection
  • Wound care
  • Catheter care
  • Injury prevention
  • Quality assurance
  • Light housekeeping
  • Electronic recordkeeping

Timeline

Health Care Assistant - Care Giver

North Waikato Care of Aged Trust
11.2022 - 01.2025

Health Care Assistant - Aged Care

Radius Peppertree Residential Care Ltd
12.2018 - 05.2020

Private Personal Home Care Support Person

Glenis James - Ph: 07 824 7154 (+64 Area Code)
01.2016 - 12.2017

Completed Vocational Education And Training (VET) - Skills Training For Industry of Aged Care Support

Horizon Education Centre - RTO
Maria Cook