Maria Cossia
Kallangur,QLD
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
10
10
years of professional experience
Work History
Gym Manager
Evolve Fitness
02.2017 - 03.2024
- Increased gym membership retention by implementing personalized fitness programs and regular progress checkins.
- Streamlined facility operations by creating efficient staff schedules and maintaining an organized work environment.
- Enhanced customer satisfaction through swift resolution of member concerns and consistent communication with clients.
- Boosted member engagement by organizing a variety of health and wellness events, workshops, and seminars.
- Oversaw facility maintenance to ensure a clean, safe, and inviting environment for members and staff.
Personal Trainer
Elements Fitness Studio
06.2014 - 02.2017
- Enhanced gym member satisfaction by providing one-on-one consultations and group training sessions.
- Boosted personal training revenue by promoting additional services to existing clients.
- Enhanced gym member experience by providing exceptional customer service at the front desk.
- Streamlined check-in process for members, resulting in reduced wait times and increased satisfaction.
Education
Certificate III in Fitness - Health And Fitness
TAFE Queensland
Bracken Ridge, QLDSkills
- Employee Relations
- Schedule Creation
- Administrative tasks
- Membership retention
Accomplishments
- QLD Dance Choreographer of the year 2017
Timeline
Gym Manager
Evolve Fitness
02.2017 - 03.2024
Personal Trainer
Elements Fitness Studio
06.2014 - 02.2017
Certificate III in Fitness - Health And Fitness
TAFE Queensland
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