Hi, I’m
Maria Crippa
Summary
Guest Relations Manager with more than 3 years in hospitality industry and unwavering passion for delivering excellence in customer experience.
Superior skills in front desk management, team collaboration and resolving issue, soverseeing all-staff efficiency (overseeing housekeeping and front desk staff) and acquiring professional customer feedback.
Highly organized with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
9
years of professional experience
1
Certification
Work History
Beachstone Café
Restaurant Waitress
12.2022 - 02.2023
Job overview
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
- Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
- Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse.
- Performed specialized alcoholic beverage services such as bottle openings and chiller setup.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Checked identification for minimum age for sale of alcoholic beverages.
Beachstone Café
Pizza Chef Assistant
12.2022 - 02.2023
Job overview
- Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
- Monitored and maintained clean working areas and cooking surfaces.
- Used pizza cutter to slice pizzas according to size and customer specifications.
- Shared information with customers about menu items, preparation methods and ingredients.
- Sent order information to kitchen using computer system and giving verbal instructions about customers' special requests and needs to other staff.
- Created specialty pizzas to diversify menu and promote restaurant.
- Maintained composure and work quality while under stress.
- Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
- Maintained high personal grooming standards and uniform presentation.
CostaExchange- Berry Category
Farm Assistant
09.2022 - 02.2023
Job overview
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; weekend and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Maintained excellent attendance record, consistently arriving to work on time.
- Identified issues, analyzed information and provided solutions to problems.
- Improved operations through consistent hard work and dedication.
Allview Escape
Guest Relations Manager
02.2022 - 09.2022
Job overview
- Consistently offered personalized recommendations for guest activities based on detailed conversations with clients upon arrival.
- Motivated and rewarded employees to improve engagement.
- Restructured lines of communication with housekeeping to make sure guests were satisfied with timeliness and quality of housekeeping services.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Booked groups for weddings, seminars, conferences and other events, providing best available room rates.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
Maria Crippa
Guest Relations Manager
02.2019 - 02.2022
Job overview
- Consistently offered personalized recommendations for guest activities based on detailed conversations with clients upon arrival.
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Motivated and rewarded employees to improve engagement.
- Surveyed guests to check for areas in need of improvement.
- Oversaw regulated greeting and internal processing of guests upon arrival.
- Restructured lines of communication with housekeeping to make sure guests were satisfied with timeliness and quality of housekeeping services.
- Remained available 4 hours daily to respond to guest needs, complaints or inquiries.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Worked flexible hours; night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Maintained energy and enthusiasm in fast-paced environment.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Officina Metalmeccanica Crippa Comm. Giuseppe
Accountant Assistant
01.2017 - 02.2022
Job overview
- Helped prepare month-end, quarterly and year-end closings.
- Produced and distributed invoices and financial documents.
- Provided clerical support to all accounting professionals in department.
- Answered phone calls regarding financial matters such as payments due.
- Organized office systems to maximize efficiency and completeness of records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted and assisted visitors, taking messages and directing to appropriate personnel.
- Typed up professional business correspondence, emails and official documents.
- Took notes during client and internal meetings and typed well-organized and detailed summaries.
- Communicated with suppliers to reconcile invoice payments.
- Monitored status of accounts receivable and payable to facilitate prompt processing.
- Reconciled company accounts for credit cards, employee expenses and commissions.
- Set up and improved accounting systems and processes to meet business needs and maximize operational success.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone or postal mail.
- Answered phone promptly and directed incoming calls to correct offices.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Scheduled and confirmed appointments and meetings for senior management team.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
Education
ISGMDLecco, Italy
High School Diploma
07.2016
Skills
- Collaborative Relationships
- Customer Service and Rapport
- Warm and Friendly
- Time Management
- Guest Satisfaction
- Service Quality
- Money Handling
- Alcoholic Beverage Service
Languages
Italian
Native or Bilingual
English
Professional Working
Portuguese
Limited Working
Certification
- Licensed RSA
- Certified of fire extinguishing course - Italy
- First aid course - Italy
Timeline
Restaurant Waitress
Beachstone Café
12.2022 - 02.2023
Pizza Chef Assistant
Beachstone Café
12.2022 - 02.2023
Farm Assistant
CostaExchange- Berry Category
09.2022 - 02.2023
Guest Relations Manager
Allview Escape
02.2022 - 09.2022
Guest Relations Manager
Maria Crippa
02.2019 - 02.2022
Accountant Assistant
Officina Metalmeccanica Crippa Comm. Giuseppe
01.2017 - 02.2022
ISGMD
High School Diploma
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