Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
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Maria Dadal

Southport,Australia

Summary

Dedicated Early Childhood Educator with a focus on creating engaging learning environments. Proven ability to develop positive relationships and collaborate within teams to enhance educational experiences.

Overview

14
14
years of professional experience

Work History

Early Childhood Educator

Boondall Early Childhood Centre
Boondall, QLD
06.2023 - 11.2024
  • Planned and implemented early learning educational programs
  • Organised games and recreational activities, based on the needs and interests of each child
  • Maintained a safe, clean and appealing environment for children's learning and development

Customer Service Officer

TAFE Queensland
Brisbane, QLD
10.2022 - 01.2023
  • Assessed a student’s application and determined eligibility for government subsidies.
  • Verified all appropriate documents to progress student’s application.
  • Developed positive and collaborative working relationships with other members of Student Services and related teams supporting each other to manage workflow and solve problems as a team.
  • Efficiently coordinated student’s requests through effective listening, problem solving and conflict management skills.
  • Followed business policies and procedures at all times.

Travel Claims Consultant

Allianz Global Assistance
Brisbane, QLD
09.2017 - 01.2020
  • Finalize travel insurance claims based on the terms and conditions or their policy and determine whether claims would receive approvals or denials.
  • Documented all information gathered field and uploaded data to company database for efficient processing using E5 and Midas.
  • Delivered exceptional customer service to policyholders by communicating important information and patiently listening to all issues.

Wholesale Agent

Infinity Holidays
Brisbane, QLD
06.2015 - 01.2017
  • Organized leisure and business trips for travel agents, clients and groups.
  • Created an exciting and suitable travel itinerary for clients and worked with inbound tour operators to manage the specific details of travel itinerary.
  • Assist Travel Agents to plan and book amazing products and services to ensure their clients’ needs are met and expectations exceeded.

Travel Agent

AMA Travel
Edmonton, Canada
01.2012 - 01.2015
  • Developed loyal clients due to research skills and keen understanding of travel budgets.
  • Consistently fostered business growth by delivering first-rate travel advise and itineraries to develop valuable client relationships.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.

Night Auditor

Hermitage Hotel
Mount Cook, NZ
01.2011 - 01.2012
  • Kept accounts in balance and ran daily reports to verify totals.
  • Oversaw night auditing duties, including verification of daily room occupancy and hotel revenue.
  • Processed nightly bills, checks and vendor payments, maintaining detailed records and receipts.

Front Desk Agent

Ayers Rock Resort
Yulara, NT
01.2011 - 12.2011
  • Politely welcomed arriving guests, providing room keys and information on amenities and policies.
  • Provided services efficiently and with high level of accuracy.
  • Maintained financial accuracy by collecting deposits, fees and payments.

Education

Certificate III - Early Childhood Education and Care

TAFE
Bracken Ridge, QLD

Diploma - Human Resources Management

TAFE
Southbank, QLD

Diploma - Travel/Tourism

MacEwan University
Edmonton, Alberta, Canada

Skills

  • Early childhood curriculum
  • Child development assessment
  • Classroom management
  • Activity planning
  • Learning environment maintenance
  • Customer relationship management

Volunteer Experience

  • Vancouver Olympics 2010, Whistler, BC, Canada, Served food to International athletes
  • Drop In Rehab Centre 2007, Calgary, AB, Canada, Served meals to the homeless
  • Northgate Lions Club 2006, Edmonton, AB, Canada, Prepared and served meals to seniors and participated with special events

Timeline

Early Childhood Educator

Boondall Early Childhood Centre
06.2023 - 11.2024

Customer Service Officer

TAFE Queensland
10.2022 - 01.2023

Travel Claims Consultant

Allianz Global Assistance
09.2017 - 01.2020

Wholesale Agent

Infinity Holidays
06.2015 - 01.2017

Travel Agent

AMA Travel
01.2012 - 01.2015

Night Auditor

Hermitage Hotel
01.2011 - 01.2012

Front Desk Agent

Ayers Rock Resort
01.2011 - 12.2011

Certificate III - Early Childhood Education and Care

TAFE

Diploma - Human Resources Management

TAFE

Diploma - Travel/Tourism

MacEwan University

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Maria Dadal