Maria Demattei
Currumbin,QLD
Summary
Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Highly experienced in customer service, sales and retail. Motivated to learn, grow and excel in the customer service industry with my unique communication-based background.
Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Interpreter
Translationz
02.2019 - Current
- Provided oral translations and interpretations for clients during medical and legal events, successfully maintaining pace with native speakers to deliver real-time comprehension
- Conferred with subject matter experts and other colleagues to establish precise understanding of specialized concepts and translate appropriately
- Facilitated communication between law enforcement personnel and individuals involved in crimes such as witnesses, persons of interest and suspects
- Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another
- Used knowledge of accepted ethical guidelines to interpret confidential and sensitive information.
- Enabled effective communication during crisis situations, remaining calm under pressure while delivering accurate verbal translations quickly and efficiently.
Accounts Receivable Officer
Black Hops Brewing
12.2020 - 12.2022
- Summarized receivables by maintaining invoice accounts, coordinating monthly transfer to accounts receivable account, verifying totals and preparing reports.
- Posted customer payments by recording cash, checks, and credit card transactions.
- Improved customer satisfaction by addressing inquiries professionally and providing clear explanations for payment issues.
- Ensured timely invoicing by creating and issuing invoices to customers promptly after service delivery.
- Reconciled customer accounts regularly, identifying discrepancies and resolving them quickly.
- Collaborated with sales teams to resolve billing disputes, promoting positive customer relationships.
- Reduced outstanding debts by implementing effective collection strategies and negotiating with clients.
Retail Sales Assistant
Kym And Co
01.2020 - 03.2020
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
- Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior
- Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions
- Created inviting environment for customers by maintaining store organization and cleanliness
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention
- Opened and closed store independently when needed and prepared nightly bank drop for manager
Florist Boutique Assistant
Rosita Flowers
09.2019 - 02.2020
- Produced high-volume flower designs for multiple stores on the Gold Coast
- Designed general purpose and special occasion flower arrangements using recommended floral design guidelines
- Assisted customers with floral product design and selection by imparting knowledge of flowers and plants
- Prepared incoming flower stocks for inclusion in arrangements, bouquets and deliveries
- Maintained high standard of organization and cleanliness of store
- Enhanced customer satisfaction by providing personalized floral arrangement recommendations and exceptional service.
- Managed boutique cash register transactions, maintaining accuracy and reliability in financial records.
- Supported store operations during peak holiday seasons by working extended hours and handling increased customer volume with professionalism.
English as a Second Language Teacher
Australian International College Of Languages
01.2017 - 02.2019
- Developed and taught ESL curriculum to improve students' conversational abilities
- Coordinated communication between students and school administration to create effective and culturally-sensitive learning environment
- Documented student attendance and progress against goals
- Developed activities and integrated technology to diversify instruction
- Assisted department head in establishing daily schedules, curriculum and ESL activities
- Gave one-on-one attention to each student while maintaining overall focus on entire group
Fundraiser
Lifeflight Australia
03.2017 - 02.2018
- Explained product prices and packages as well as answered questions and addressed concerns of customers
- Strategized with client development team members to manage budget and synchronize volunteer efforts to boost funding initiatives
- Overcame objections using friendly, persuasive strategies
- Established excellent sales ability and strong interpersonal skills with a confident approach
Education
Bachelor of Modern Language - English Conferences Interpretation
Universidad Del Salvador
Advanced Diploma of Business Administration -
Site Institute International
Certificate - Teaching English As A Second Language (ESL)
International TEFL And TESOL Training
05.2018
Skills
- Client Support
- Fluent Bilingualism
- Client Confidentiality
- Interpersonal Communication
- Goal-Oriented
- Sales expertise
- Product sales & marketing
- Creative floral design
- Store merchandising
- Point of sale knowledge
- Customer Service
- Teamwork and Collaboration
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Accounts Receivable Officer
Black Hops Brewing
12.2020 - 12.2022
Retail Sales Assistant
Kym And Co
01.2020 - 03.2020
Florist Boutique Assistant
Rosita Flowers
09.2019 - 02.2020
Interpreter
Translationz
02.2019 - Current
Fundraiser
Lifeflight Australia
03.2017 - 02.2018
English as a Second Language Teacher
Australian International College Of Languages
01.2017 - 02.2019
Bachelor of Modern Language - English Conferences Interpretation
Universidad Del Salvador
Advanced Diploma of Business Administration -
Site Institute International
Certificate - Teaching English As A Second Language (ESL)
International TEFL And TESOL Training
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