Summary
Overview
Work History
Education
Skills
Timeline
Intern

Maria De Sensi

Melbourne,VIC

Summary

Accomplished Area Manager with a proven track record with over 10 years experience. Personable and organized with talent for managing operations and delivering exceptional customer service. Knowledge of inventory management and sales techniques, coupled with strong communication skills. Focused on enhancing customer satisfaction and driving sales performance.

Overview

21
21
years of professional experience

Work History

Concession Manager

APG & Co
05.2024 - Current

David Jones ,Chadstone, Concession Manager overseeing both Men’s & Women’s Sportscraft, Saba & Jag business.

Coaching the team to achieve sales budgets through the delivery of exceptional service.

Building strong relationships as Brand partners with David Jones.

Communicating with HO support team around stock levels & needs.

  • Organized successful special events at the concession stand to increase brand awareness and drive additional sales opportunities.
  • Ensured compliance with all health and safety regulations, maintaining a clean and safe environment for customers and employees.

Area Manager

APG & Co
03.2023 - 05.2024
  • Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
  • Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
  • Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
  • Conducted training sessions to educate employees on best practices and procedures to increase profitability.
  • Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
  • Transformed underperforming teams into productive, profitable teams.

Area Manager

Lincraft
02.2022 - 03.2023


  • Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
  • Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.

Area Manager

Taking Shape
10.2016 - 06.2019
  • Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
  • Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
  • Conducted training sessions to educate employees on best practices and procedures to increase profitability.
  • Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
  • Mentored junior staff members, providing guidance on best practices and professional development opportunities.
  • Facilitated conflict resolution among team members, promoting open communication and fostering a positive workplace culture.

Area Manager

Dianna Ferrari
05.2013 - 10.2015

Area Manager

Millers- Specialty Fashion Group
01.2008 - 01.2013

Stores Manager

Harris Scafe
02.2004 - 10.2008

Education

B.A - Tourism And Travel Management

Victoria University
Melbourne, VIC

Skills

  • Merchandising
  • Scheduling and rostering
  • Stock replenishment
  • Customer service
  • Marketing
  • Teamwork and collaboration
  • Problem-solving
  • Reliable and responsible
  • Attention to detail
  • Customer satisfaction

Timeline

Concession Manager

APG & Co
05.2024 - Current

Area Manager

APG & Co
03.2023 - 05.2024

Area Manager

Lincraft
02.2022 - 03.2023

Area Manager

Taking Shape
10.2016 - 06.2019

Area Manager

Dianna Ferrari
05.2013 - 10.2015

Area Manager

Millers- Specialty Fashion Group
01.2008 - 01.2013

Stores Manager

Harris Scafe
02.2004 - 10.2008

B.A - Tourism And Travel Management

Victoria University
Maria De Sensi