Maria Eduarda Nascimento Pontes
Sydney,NSW
Summary
Experienced executive professional ready for a high-impact role, with a demonstrated ability to lead and manage complex projects, optimize operational workflows, and drive measurable improvements in efficiency. Strong team player with a proven track record of fostering collaboration across departments and adapting to rapidly changing business environments. Adept in strategic planning, clear and effective communication, and critical problem-solving, ensuring solutions that align with organizational goals. Known for a reliable and flexible approach, consistently delivering results in fast-paced, high-pressure settings.
Overview
6
6
years of professional experience
Work History
Executive Associate
Mod Festa
09.2022 - 09.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Exhibited high energy and professionalism when dealing with clients and staff.
Administrative Internship
Prefeitura de Jundiaí
03.2020 - 09.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Attendance
Pisom Blanc
10.2018 - 04.2020
- Responded to customer requests efficiently and with knowledgeable assistance.
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Executed daily tasks such as restocking supplies, processing payments, and assisting customers with questions or concerns.
- Performed routine maintenance tasks on equipment, identifying potential issues before they escalated into larger problems.
- Enhanced guest experience by providing prompt and courteous service during their visit.
Education
High School Diploma -
The Language Academy
Pyrmont, NSW04.2025
Skills
- Customer Service-Oriented
- Office Administration
- Quality Control
- Strategic Planning
- Social media knowledge
- Honest and Dependable
- Reliable and Responsible
- Critical Thinking
Timeline
Executive Associate
Mod Festa
09.2022 - 09.2024
Administrative Internship
Prefeitura de Jundiaí
03.2020 - 09.2020
Attendance
Pisom Blanc
10.2018 - 04.2020
High School Diploma -
The Language Academy
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