Maria Filakis
Melbourne,VIC
Summary
With a proven track record at FOOGEE Pty Ltd, I excel in office management and customer service, enhancing operational efficiency and client satisfaction. Expert in bookkeeping and clear communication, I've successfully implemented policies and boosted business performance, demonstrating dedication and a passion for excellence. Energetic Office Manager equipped to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical and business expertise to enhance workflows. Focused on attentively assisting office staff and customers and identifying opportunities for improvement.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Office Manager
FOOGEE Pty Ltd
Keilor East, VIC
07.2019 - Current
- Developed and implemented office policies and procedures.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Processed payroll accurately ensuring all employees were paid on time.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Ensured compliance with applicable laws regarding employment practices.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Coded and entered daily invoices with in-house accounting software.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Analyzed business performance data and forecasted business results for upper management.
- Competent in MYOB Business software
- Assisted the Director in decision-making related to investment in machinery, equipment, and onboarding new suppliers.
- Liaising with accountant on any accounts/ operational issues, taxation and BAS
- Completed Quarterly BAS and payments for ATO
Customer Advisor Broker / Various Roles
NAB
Melbourne, VIC
01.2002 - 03.2019
- Greeted customers and provided excellent customer service.
- Responded to customer inquiries via phone, email, and in-person.
- Provided product information to customers.
- Maintained knowledge of current sales and promotions.
- Created detailed reports on customer service metrics.
- Advised customers on product selection based on their needs.
- Demonstrated a strong understanding of company policies and procedures.
- Collaborated with other departments to meet customer needs.
- Communicated effectively with customers both verbally and written.
- Developed long-term relationships with returning customers.
- Recommended additional products or services to increase sales.
- Updated records in the CRM system for accurate tracking of customer interactions.
- Attended training sessions to stay up-to-date on new products and services.
- Increased sales upselling products and following up with customers via phone or email to increase order quantities.
- Gained thorough knowledge of full range of products and services to make expert recommendations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Supported sales team members to drive growth and development.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Mentored junior team members and managed employee relationships.
- Collaborated with BDM's; internal sales and branch staff to enhance the customer experience
- Thorough understanding of the residential loan process and life cycle.
- Undertook presentations to branch staff to help educate and gain support in meeting our team objectives
- Worked autonomously and unsupervised / remotely
- Demonstrated trustworthiness; dedication and passion for the brand; peers and customer/s
Education
Bachelor - Business - Banking And International Trade
VUT
Footscary Campus11-2001
Skills
- Bookkeeping
- Billing
- Policy and procedure modification
- Data retrieval systems
- Mail handling
- Customer service
- Financial tracking
- Report writing
- Clerical support
- Scheduling
- Document management
- Credit and collections
- Account reconciliation
- Office management
- Office management software
- Clear oral/written communication
- Banking operations
- Payroll and budgeting
Affiliations
- Love keeping fit and active
- Enjoy Baking and cooking for my family
- Love the outdoors and travelling
Languages
Italian
Professional
Certification
- Food safety certificate SITXFSA001
- Food handling certificate SITXFSA002
- Certificate 4 brokers / sales/ service
- Working with children licence no. 2884648A exp 14.09.2028
References
References available upon request.
Timeline
Office Manager
FOOGEE Pty Ltd
07.2019 - Current
Customer Advisor Broker / Various Roles
NAB
01.2002 - 03.2019
Bachelor - Business - Banking And International Trade
VUT
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