Summary
Overview
Work History
Education
Skills
Additional Information
City Of Birth
Applying For
Personal Information
Languages
Preferred Name
Given Names
Languages
Certification
Why am I adequate for this position?
References
Timeline
Generic
Maria François Hurreeram

Maria François Hurreeram

Glenroy,VIC

Summary

Dedicated Personal Care Assistant with a proven track record at Anzac Lodge Aged Care, excelling in compassionate care and patient lifting techniques. Known for fostering strong relationships with coworkers and clients, I consistently enhance patient dignity and satisfaction through effective teamwork and attentive support. A fast learner, I adapt quickly to meet diverse needs.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Personal Care Assistant

Anzac Lodge Aged Care
Glenroy, VIC
03.2025 - 04.2025
  • Partnered with registered nurses and physiotherapists to provide care to patients.
  • Utilized adaptive equipment such as wheelchairs, walkers or canes as needed.
  • Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
  • Encouraged residents to participate in activities of daily living to enhance personal dignity.
  • Reported concerns to nurse supervisor to promote optimal care.
  • Assisted clients with activities of daily living such as bathing, dressing, grooming and toileting.
  • Maintained daily living standards by assisting clients with personal hygiene needs.
  • Provided emotional support to clients by listening attentively and engaging them in meaningful conversations.
  • Made beds, swept floors and sanitized surfaces to support activities of daily living.
  • Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
  • Followed safe lifting and transferring techniques to transport residents.

Customer Service Representative

Service Plus Monde LTD
MU, Mauritius
06.2022 - 03.2023
  • I was responsible for managing our client's file. The clients filled out a form to be contacted by our Driving School.
  • I had access to the timetables of our driving monitors. I needed to find the closest driving center and give the clients all the information needed, and guide them step by step to register themselves or their child.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Conducted regular follow-up calls with customers after resolving their issues.

Telemarketer

Wake Up Call
Mauritius, Mauritius
09.2021 - 06.2022
  • I was responsible for helping clients find their courses, helping them fill out their forms, and making their payments.
  • I also worked in another field in the company, which was searching for and attributing work sites for craftsmen.
  • Attended training sessions on a regular basis to stay updated on changes in industry regulations.
  • Communicated effectively with clientele to maintain customer satisfaction and loyalty.
  • Handled inbound telephone calls from interested customers.

Call Centre Agent

E2L Assur (Soluceo Group)
Mauritius, Mauritius
02.2021 - 08.2021
  • I was responsible for managing clients' files for hospitalization and aftercare insurances.

  • Managed customer expectations by clarifying needs, identifying options, and recommending products and services.
  • Collected deposits or payments and arranged for billing.
  • Identified opportunities to improve policies and procedures related to customer service operations.
  • Strengthened customer retention by offering discount options.

Call Centre Agent

Pro Contact LTD
Mauritius, Mauritius
03.2018 - 03.2019
  • I was responsible for French clients. We had a lot of teams working on different missions. I had to go through almost all the teams at work to gain experience and be able to cope with changes.
  • I worked as a tax invoice processor, telecom operator, survey operator, solar panel sales agent, insurance sales agent, post office goods manager, and in customer service.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Surpassed sales goals through implementation of successful marketing strategies.
  • Collaborated with sales team members to stay current on inventory levels and resolve item issues.

Call Centre Agent

AVC CALL
Mauritius, Mauritius
03.2019 - 03.2019
  • I was an insurance sales agent. I was responsible for the sale of insurance and the clients' file management.
  • I ran a campaign for France about house insulation.
  • Strengthened customer retention by offering discount options.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.

Kids Club Assistant and Entertainer

LUX Grand Gaube
Mauritius, Mauritius
11.2017 - 01.2018
  • To manage tasks in the club, such as cleaning, setting up activities, taking kids to lunch and dinner, swimming, doing the canvassing for the kids, and managing the activity list for the week.

  • Conducted regular inventory checks to ensure adequate supplies were available at all times.
  • Maintained an inventory of supplies needed for day-to-day operations of the club.
  • Analyzed feedback from members on services offered by the club in order to identify areas needing improvement.
  • Provided customer service support to members and guests at the front desk.
  • Resolved guest complaints to maintain complete customer satisfaction.
  • Assisted with the preparation of club events, including setup and takedown of equipment.
  • Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.

Kids Club and Gym Assistant

Radisson Blu Azuri
Mauritius, Mauritius
11.2016 - 01.2017
  • To manage tasks in the club, such as cleaning, setting up activities, swimming, doing activities with the kids, and working out with clients in the gym.
  • Welcomed, greeted and interacted with members and guests and verified proper equipment operation.
  • Demonstrated safe and proper techniques for using all gym equipment.
  • Answered customer inquiries about products or services offered at the gym.
  • Assisted in the set-up of activities for children, such as arts and crafts projects.
  • Created fun, interactive lessons plans that kept children engaged in learning new skills.
  • Encouraged positive behavior among participants at all times.
  • Organized supplies and materials needed for each activity prior to their start time.
  • Assisted with clean up after each activity session concluded.
  • Developed events and programs in consideration of needs, abilities and interests of participants.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Education

Certificate 3 - Individual Support

Vicseg New Features
Coburg, VIC
05-2025

SC -

MGSS
Mauritius
01.2016

Skills

  • Create a good working relationship with my coworkers
  • Feeding
  • Grooming assistance
  • Compassionate care
  • Patient lifting techniques
  • Teamwork and collaboration
  • Personal hygiene
  • Multitasking
  • Patient care
  • Always arrive at work with smile and enthusiasm
  • Fast learner and resourceful though
  • Have the team spirit

Additional Information

I am actually doing my course CERTIFICATE 3 IN INDIVIDUAL SUPPORT. This will be a pleasure for me to work with you so as to gain experience. I am confident that this company will help me improve my knowledge and skills. Thank you for your consideration.

City Of Birth

Pamplemousses

Applying For

PCA

Personal Information

  • Date of birth: 01/25/99
  • Gender: Female
  • Nationality: Mauritian
  • Driving License: No

Languages

  • French
  • English
  • Mauritian Creole

Preferred Name

Maria

Given Names

Maria Laeticia Kelsey

Languages

English
Professional
French
Native/ Bilingual
Mauritian Creole
Native/ Bilingual

Certification

  • Manual handling
  • First aid and CPR
  • Letter of completion of Certificate III in Individual Support

Why am I adequate for this position?

I come from a small Island in the Indian Ocean where there is poor quality of care towards older people.

I had to take care of my grandparents at a very young age, and I helped them with their tasks, hobbies, and eventually helped them live their lives as they wished. These include doing household chores, gardening, giving medications, walking, and even showering sometimes, but this was not a burden for me; on the contrary, it helped me realize how much old people need support and help, even if they don't want to admit it

I truly want to help and support others the best way that I can, making them feel appreciated and valued because they deserve to be treated right

References

References available upon request.

Timeline

Personal Care Assistant

Anzac Lodge Aged Care
03.2025 - 04.2025

Customer Service Representative

Service Plus Monde LTD
06.2022 - 03.2023

Telemarketer

Wake Up Call
09.2021 - 06.2022

Call Centre Agent

E2L Assur (Soluceo Group)
02.2021 - 08.2021

Call Centre Agent

AVC CALL
03.2019 - 03.2019

Call Centre Agent

Pro Contact LTD
03.2018 - 03.2019

Kids Club Assistant and Entertainer

LUX Grand Gaube
11.2017 - 01.2018

Kids Club and Gym Assistant

Radisson Blu Azuri
11.2016 - 01.2017

Certificate 3 - Individual Support

Vicseg New Features

SC -

MGSS

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Maria François Hurreeram