Maria Galluzzo

• Providing customers with a seamless branch experience by meeting each customer’s end-to-end banking needs across transaction activities, needs-based conversations and educating them on digital solutions,
• Being part of a collaborative team and act as a role model and peer coach to deliver the best possible customer experience,
• Contribute to a significant uplift in customer engagement and advocacy, and create real customer value,
• Actively participate in and support bank programs and initiatives,
• Taking responsibility to ‘know your customer’ from a risk perspective, and
• Ensure compliance with ANZ and branch policies and procedures.

Cash Handling skills

Balanced cash drawers and vault accounts on daily basis with zero discrepancies.

• Resolved complex customer inquiries, demonstrating exceptional problem-solving skills and customer service expertise.
• Conducted financial reviews for customers, identifying opportunities for cross-selling additional products and services.
• Collaborated with branch team members to ensure seamless execution of daily operations and optimal customer experience.
• Ensured compliance with all regulatory requirements, protecting both the bank''s reputation and its customers'' interests.
• Mentored junior personal bankers, sharing industry knowledge and best practices for career development.
• Increased loan portfolio growth by identifying client needs and recommending appropriate financial products.