Maria Gatchalian

• Worked alongside cosmax, prestige and sephora brands in flagship store david jones, myer and sephora Sydney locations.
• Reported daily and weekly sales metrics to management.
• Collaborated with team members to develop strategies with selling.
• Supported colleagues during periods of high workload or staff absences to ensure consistent service levels were maintained across the team.

• Increased client satisfaction by building strong relationships and addressing their needs promptly.
• Improved overall team productivity by implementing best practices in organization and time management.
• Implemented CRM system to track client interactions and feedback, leading to more personalized service.
• Maintained high client retention rate by providing exceptional customer service through return appointments made straight after purchase, invites for in-store events, discount weeks and offering 20 minute complimentary consultations/makeovers.
• Conducted regular account reviews to identify areas for improvement and ensure continued success.
• Collaborated with sales team to identify potential upsell opportunities and expand client base.

• Eyelash services tailored to all clients needs.
• Worked independently and collaboratively with shared responsibility in reception.
• Follow up calls and emails for clients to ensure treatments and service are done to a high standard.
• Worked flexible hours across night, weekend, and holiday shifts.

Due to restrictions during COVID, I went through closures of stores therefore had to go back as an ambassador with parfums christian dior after being an account manager. In this time I had experience being a receptionist at a beauty clinic and after opened my own business as a lash technician for a few months until was offered management position again.

• Developed and maintained extensive network of contacts, resulting in increased visibility.
• Creating a welcoming atmosphere to both staff and clients.
• Enhanced overall shopping experience for customers with a clean, organized, and visually appealing retail space.
• Enhanced customer satisfaction by providing efficient and accurate service in a fast-paced retail environment.

Account Manager short term due to Debenhams store closure all over the UK.

• Company Overview: Worked in all floors: Loading bay, womenswear, menswear, accessories and beauty, furniture and visual merchandising