Summary
Overview
Work History
Education
Skills
Availabilities
Languages
Hobbies and activities
References
Timeline
Generic

Maria Girgis

Avondale Heights,VIC

Summary

A committed and hardworking third-year speech pathology student seeking a casual retail job. Strong work ethic and previous experience in retail and customer service have developed valuable transferable skills. Also, involvement in various community-related volunteer work has enhanced my ability to contribute as a valuable team member.

Overview

6
6
years of professional experience

Work History

Salesperson

Samsung
02.2024 - Current
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Boosted sales by consistently engaging with customers, addressing their needs effectively, and informing customers of promotions to increase sales productivity and volume.
  • Offered each customer a personable experience to boost sales and customer satisfaction, resulting in numerous positive reviews and referrals.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Presented professional image consistent with the company's brand values.
  • Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanour.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.

Allied Health Assistant

Speech for Schools
04.2023 - Current
  • Assisted speech therapists in conducting assessments and developing intervention plans for individuals with communication disorders, improving the overall quality of life for these patients.
  • Developed individualised care plans for patients, leading to improved health outcomes.
  • Facilitated effective communication between patients, families, and healthcare providers, ensuring a holistic approach to care.
  • Participated in ongoing professional development activities, staying current with best practices in allied health services.
  • Demonstrated strong interpersonal skills when working with diverse patient populations, fostering positive relationships and trust among clients.
  • Coordinated scheduling of appointments and therapy sessions for multiple practitioners without compromising service quality or timeliness.
  • Documented patient information and care activities in electronic health record.

Salesperson

Universal Store
12.2023 - 01.2024
  • Developed relationships with clients for increased loyalty and repeat business.
  • Engaged customers in social conversations to create a pleasant and easy shopping experience.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Contributed to team objectives in fast-paced environment.
  • Monitored service after sale and implemented quick and effective problem resolutions.

RECEPTIONIST

101 Physio (March 2022 - Present)
03.2022 - 12.2023
  • Greet incoming visitors and customers professionally and provide friendly, knowledgeable assistance
  • Confirm appointments, communicate with clients, and update client records
  • Answer central telephone system and direct calls accordingly
  • Resolve customer problems and complaints
  • Respond to inquiries from callers seeking information
  • Provide clerical support to company employees by copying, faxing, and filing documents
  • Correspond with clients through email, telephone, or postal mail
  • Restock supplies and place purchase orders to maintain adequate stock levels
  • Support various administrative duties by proofreading, transcribing, and invoicing.

SALESPERSON

Palermo Perfumes
12.2021 - 03.2022
  • Developed communication skills to assist customers by assessing their needs and providing product information to promote sales
  • Gained experience in how to organise and stock products
  • Worked to build relationships with customers and built potential for additional sales
  • Logged reports, expenses, receipts, and sales documents into digital database
  • Forged and nurtured impactful relationships with customers as well as co-workers to cultivate loyalty and enhance proficient teamwork.

PHARMACY ASSISTANT

Niddrie Pharmacy
06.2018 - 07.2018
  • Part of work experience program
  • Merchandised over-the-counter goods and rotated stock
  • Greeted customers and responded to questions with friendly, knowledgeable assistance
  • Received incoming supplies and stocked in correct locations
  • Kept pharmacy counter and related areas clean, neat and organized
  • Operated cash register and other front counter tasks to facilitate daily operations.

Education

Bachelor of Speech Pathology (Honours) -

La Trobe University

School Graduate -

St. Mary's Coptic Orthodox College
01.2020

Skills

  • Ability to deliver exceptional customer service through effective communication and interpersonal skills
  • Strong customer and client relations due to enthusiastic attitude
  • Willing to take initiative and improve upon receiving positive criticism
  • Excellent organisation skills including being detail-oriented, prioritising accuracy and efficiency
  • Objection and complaint handling
  • Approachable, friendly, flexible and fair team player
  • High multitasking developed through experience in both receptionist and sales
  • Active Listening
  • Social Perceptiveness
  • Background in handling card and cash transactions, arranging inventory and maintaining an organised work environment
  • Proficiency with Microsoft Office Tools such as Word, excel and Google Drive

Availabilities

Monday: 8:00am - 6:00pm

Wednesday: 1:00pm - 6:00pm  (**8:00am - 6:00pm every 2nd week**) 

Friday: 8:00am - 6:00pm

Saturday: 8:00am - 3:00pm

Sunday: (Every 2nd week) 11:30-5:00


Languages

Arabic

Hobbies and activities

  • Community Service
  • Sunday School Service leader
  • Choir teacher and instructor

References

Available upon request

Timeline

Salesperson

Samsung
02.2024 - Current

Salesperson

Universal Store
12.2023 - 01.2024

Allied Health Assistant

Speech for Schools
04.2023 - Current

RECEPTIONIST

101 Physio (March 2022 - Present)
03.2022 - 12.2023

SALESPERSON

Palermo Perfumes
12.2021 - 03.2022

PHARMACY ASSISTANT

Niddrie Pharmacy
06.2018 - 07.2018

Bachelor of Speech Pathology (Honours) -

La Trobe University

School Graduate -

St. Mary's Coptic Orthodox College

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Maria Girgis