Maria Gouvalari
Vermont,VIC
Summary
Adept at enhancing operational efficiency and customer satisfaction, my tenure at OTE Telecommunications honed my expertise in time management and customer service. Achieved significant improvements in administrative tasks and sales support by leveraging a positive attitude and precise data entry skills, contributing to a cohesive team environment and streamlined processes.
Overview
30
30
years of professional experience
Work History
Office Assistant
JEN Refrigerator
05.2022 - Current
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Enhanced office efficiency by organizing and maintaining filing systems both digitally and physically.
Sales Assistant
OTE Telecommunications
10.2009 - 01.2012
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Processed transactions accurately while maintaining a high level of customer service.
- Assisted customers with prompt and polite support in-person and via telephone.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Collaborated with team members to achieve a cohesive and efficient store environment.
Dry Cleaner
Executive Vallet
06.2013 - 05.2022
- Maximized profitability with thorough attention to detail in garment inspection, pre-treatment, and post-cleaning quality checks.
- Sorted and counted articles removed from dryers to fold, wrap or hang items.
- Used pressing machines and hand irons on appropriate garments.
- Ensured timely delivery of completed orders by managing pickup and drop-off schedules effectively.
- Assisted with inventory management duties by conducting regular stock checks and placing orders for supplies when needed.
- Applied bleaching powders to spots and sprayed spots with steam to remove stains from fabrics.
- Collected soiled linens and clothing and pretreated stains.
- Used irons and iron boards to press clothing, folding and organizing garments.
- Assisted with unloading and loading customer laundry items.
Secretary's Assistant
OTE Telecommunications
09.1994 - 10.2009
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Education
Telecommunications - Telecommunications
OTE Telecommunications
Athens Greece05.1995
Office Assistant
High School Greece
Athens Greece 06.1989
Skills
- Customer Service
- Positive Attitude
- Time Management
- Data Entry
Languages
Greek
Native or Bilingual
English
Professional Working
Timeline
Office Assistant
JEN Refrigerator
05.2022 - Current
Dry Cleaner
Executive Vallet
06.2013 - 05.2022
Sales Assistant
OTE Telecommunications
10.2009 - 01.2012
Secretary's Assistant
OTE Telecommunications
09.1994 - 10.2009
Telecommunications - Telecommunications
OTE Telecommunications
Office Assistant
High School Greece
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