Maria Hands
Hobart,TAS
Summary
Compassionate Case Manager known for high productivity and efficiency in task completion. Possess specialized skills in needs assessment, care plan development, and client advocacy. Excel at communication, problem-solving, and time management to effectively support clients in achieving wellness goals.
Overview
40
40
years of professional experience
1
1
Certification
Work History
Case Manager
Wintringham
Hobart, Australia
04.2025 - Current
- Assist clients in managing their Home Care Package and to receive an appropriate level of in- home support for their care needs.
- Partnered with physicians, social workers, activity therapists, nutritionists and case managers to develop and implement individualised care plans and documented patient interactions and interventions in electronic charting systems.
- Identified care needs of individual clients and coordinated responses based on physician advice, insurance limitations and procedural costs.
- Evaluated treatment plans against individual goals and healthcare standards.
- Managed support services and fostered communication among social workers, therapists, hospital staff and patients.
- Consulted with clinicians to devise and manage ongoing care plans for at-risk clients.
- Conducted comprehensive assessments of client needs and service requirements.
- Developed individualized care plans in collaboration with clients and healthcare teams.
- Coordinated referrals to appropriate health services and community resources.
- Facilitated regular case reviews to ensure ongoing client support and progress.
- Maintained accurate case records and documentation according to agency guidelines.
Care Advisor
Uniting Age Well
Hobart, Australia
07.2022 - 07.2024
- Assisted clients in managing Home Care Packages to ensure adequate in-home support.
- Collaborated with healthcare professionals to develop individualized care plans and document interventions.
- Identified client care needs and coordinated responses based on physician guidance and insurance policies.
- Evaluated treatment plans against individual goals and established healthcare standards.
- Managed support services while facilitating communication among caregivers, therapists, and hospital staff.
- Consulted with clinicians to devise ongoing care plans for at-risk clients.
- Enhanced referral rates by delivering exceptional service and fostering relationships with clients.
- Oversaw care package funding, monitoring changes in care needs, and reporting to management on funding referrals.
Covid 19 Specimen Collector
Tasmanian Health Service
Hobart, Australia
01.2022 - 07.2022
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours, night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
- Maintained excellent attendance record, consistently arriving to work on time.
- Served customers and followed outlined steps of service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Small Business Owner
Self Employed
Hobart, Australia
01.2021 - 12.2021
- Promoted business via social media to generate leads and maximise brand identity.
- Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
- Devised processes to boost long-term business success and increase profit levels.
- Oversaw business budget planning and administration, accounting functions and purchasing.
- Frequently studied market to keep abreast of new industry trends.
- Determined best courses of action for company based on regional market trends and demands.
- Maintained up-to-date administrative records to monitor operational conditions.
- Assessed supplier quality to maintain tight cost controls and maximise business operational performance.
- Managed purchasing, sales, marketing, and customer account operations efficiently.
Case Manager
Tasmanian Health Service
Hobart, Australia
12.2011 - 05.2019
- Helped patients receive appropriate, high-quality care with reasonable results.
- Partnered with physicians, social workers, activity therapists, nutritionists and case managers to develop and implement individualised care plans and documented patient interactions and interventions in electronic charting systems.
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations and procedural costs.
- Evaluated treatment plans against individual goals and healthcare standards.
- Managed support services and fostered communication among social workers, therapists, hospital staff and patients.
- Consulted with clinicians to devise and manage ongoing care plans for at-risk patients.
- Increased referral rates by providing excellent service and building meaningful relationships with patients and caregivers.
- Educated patients and loved ones about different treatment options and outside care approaches to reduce burden on hospital resources.
- Reduced care costs without sacrificing quality through service coordination and multidisciplinary collaboration.
- Addressed delays in discharge, postponed procedures and discharge equipment unavailability.
General Practice Liaison Officer
Tasmanian Health Service
Hobart, Australia
01.2010 - 01.2011
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
- Improved operations through consistent hard work and dedication.
- Participated in team-building activities to enhance working relationships.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Used coordination and planning skills to achieve results according to schedule.
- Acted as a link between the Royal Hobart Hospital and General practice South.
- Worked collaboratively on the development, implementation and monitoring of project plans.
Statewide Cystic Fibrosis Paediatric Project Officer
Tasmanian Health Service
Hobart, Australia
06.2009 - 01.2010
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Designed, managed and facilitated service provision for a statewide paediatric cystic fibrosis service.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Maintained energy and enthusiasm in fast-paced environment.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Used coordination and planning skills to achieve results according to schedule.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Participated in team-building activities to enhance working relationships.
- Identified issues, analysed information, and provided solutions to problems.
Community Options Case Manager
Tasmanian Health Service
Hobart, Australia
09.2005 - 06.2009
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Maintained energy and enthusiasm in fast-paced environment.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
- Resolved problems, improved operations and provided exceptional service.
- Improved operations through consistent hard work and dedication.
- Participated in team-building activities to enhance working relationships.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Actively listened to customers, handled concerns quickly and escalated major issues to Manager.
National Project Manager- Education
Extra Care Charitable Trust
, United Kingdom
01.2002 - 03.2005
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Develop ongoing training for staff, liaising with national universities and Further education Colleges to establish professional partnerships.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used coordination and planning skills to achieve results according to schedule.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Exceeded goals through effective task prioritization and great work ethic.
- Exercise sound judgement whilst working under minimal supervision.
Transco
Hinckley, United Kingdom
01.2001 - 12.2002
- Company Overview: National Gas United Kingdom
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours, night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
- Served customers and followed outlined steps of service.
- Participated in team-building activities to enhance working relationships.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- National Gas United Kingdom
Executive Officer
The Department of Health and Social Security
Leicester, United Kingdom
09.1985 - 12.1988
- Reviewed individual clients’ financial needs supported by the department.
- Built productive relationships with a broad range of clients.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Carried out day-day-day duties accurately and efficiently.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Increased company revenue through aggressive new market strategies.
Education
Police Check -
01.2025
Certificate - Quality, Safety & You – NDIS Module
08.2024
A Levels - English Literature, Art, Theology & Sociology
St Philip's Sixth Form College
United KingdomSkills
- Flexible and Adaptable
- Organization and multitasking
- Care coordination
- Patient advocacy
- Health assessment
- Electronic charting
- Individualized care plans
- Problem solving
- Team collaboration
- Service delivery
- Empathy and compassion
- Positive attitude
- Annual case reviews
- Patient assessment
- Community resources
- Cross-functional collaboration
Certification
- Certificate – Quality, Safety & You – NDIS Module, 08/01/24
- Working With Vulnerable People Card
- Police Check, 2025
References
References available upon request.
Timeline
Case Manager
Wintringham
04.2025 - Current
Care Advisor
Uniting Age Well
07.2022 - 07.2024
Covid 19 Specimen Collector
Tasmanian Health Service
01.2022 - 07.2022
Small Business Owner
Self Employed
01.2021 - 12.2021
Case Manager
Tasmanian Health Service
12.2011 - 05.2019
General Practice Liaison Officer
Tasmanian Health Service
01.2010 - 01.2011
Statewide Cystic Fibrosis Paediatric Project Officer
Tasmanian Health Service
06.2009 - 01.2010
Community Options Case Manager
Tasmanian Health Service
09.2005 - 06.2009
National Project Manager- Education
Extra Care Charitable Trust
01.2002 - 03.2005
Transco
01.2001 - 12.2002
Executive Officer
The Department of Health and Social Security
09.1985 - 12.1988
Police Check -
Certificate - Quality, Safety & You – NDIS Module
A Levels - English Literature, Art, Theology & Sociology
St Philip's Sixth Form College