Summary
Overview
Work History
Skills
Timeline
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Maria Harding

Karratha,WA

Summary

Dynamic professional with a proven track record in customer service and sales expertise, honed through roles at The Tav Sports Bar and Koh Salon. Excelled in maintaining cleanliness standards and fostering client satisfaction, achieving consistent positive feedback. Skilled in handling difficult customers and employing suggestive selling techniques to boost sales, demonstrating a service-oriented mindset and professional appearance.

Professional in hospitality management with comprehensive experience in bar operations and team leadership. Known for driving efficiency and maintaining high standards of service. Excel in team collaboration and adapt seamlessly to dynamic environments, with focus on customer satisfaction and operational excellence.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

Bartender Shift Manager

The Tav Sports Bar
01.2024 - 12.2024
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Polished glassware, bussed tables, and removed debris to keep customer areas clean.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.

Hairstylist

Koh Salon
03.2023 - 12.2023
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Collaborated with fellow stylists to create a positive work environment and share best practices.
  • Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
  • Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.

Hairstylist

Niall Colgan
04.2019 - 10.2022
  • Attended hair shows, classes and seminars to stay up-to-date on latest trends.
  • Offered professional cuts, color services and extensions to salon customers.
  • Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
  • Determined appropriate hair treatments based on conditions and textures.
  • Educated customers on products to maximize benefits.

Skills

  • Cleanliness standards
  • Health and safety
  • Customer service
  • Suggestive selling
  • Outgoing personality
  • Engaging personality
  • Customer service expertise
  • Handling difficult customers
  • Service-oriented mindset
  • Sales expertise
  • Professional appearance
  • Able to stand number hours
  • Excellent judgment

Timeline

Bartender Shift Manager

The Tav Sports Bar
01.2024 - 12.2024

Hairstylist

Koh Salon
03.2023 - 12.2023

Hairstylist

Niall Colgan
04.2019 - 10.2022

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Maria Harding