Maria Harema
Perth
Summary
Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Console Operator
7Eleven
Maddington
08.2017 - 12.2018
- Exceeded customer satisfaction by finding creative solutions to problems.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked effectively in team environments to make the workplace more productive.
- Updated product labels to reflect accurate pricing.
- Received incoming product deliveries and relocated to storage shelves, coolers, or bins.
- Completed routine maintenance checks, notifying management of needed repairs.
- Stocked supplies such as soap, toilet paper, and paper towels in restrooms.
- Reported any damaged or expired goods to management.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Informed customers of in-store promotions or pricing specials.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Answered phone calls to assist customers with questions and orders.
Housekeeping Cleaner
Golden Ponds
Mundijong
03.2015 - 12.2015
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Maintained and organized cleaning supplies stock.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Assisted in laundry services including washing, drying, and folding linens.
- Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
- Supplied extra towels and toiletries when requested to optimize guest comfort.
- Adhered to daily cleaning schedules and updated as needed based on demand.
- Cleaned and sanitized bathrooms, replenished supplies such as soap and toilet paper.
- Swept and mopped floors, cleaned carpets, dusted furniture and fixtures.
- Cleaned building floors by sweeping, mopping and scrubbing.
- Reported any maintenance issues to supervisor immediately.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
Receptionist
Golden Ponds
Mundijong
02.2014 - 03.2015
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Verified visitors' identification cards before allowing access to the site.
- Maintained security by following procedures, monitoring logbooks, and issuing visitor badges.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
Call Center Representative
Datacom Investments PTY LTD
Sydney
06.2012 - 05.2013
- Updated system with order specifics and customer details, preferences, and billing information.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Performed outbound calling campaigns to promote new products or services.
- Attended regular training sessions on updates and changes within the industry or organization.
- Updated customer accounts, addresses and contact information within call management databases.
- Contacted customers about potential service upgrades, new services and account changes.
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
Customer Service Representative
Hungry Jacks
Glenwood
10.2009 - 11.2012
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Provided exceptional customer service to ensure customer satisfaction.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Completed day-to-day duties accurately and efficiently.
- Worked effectively in team environments to make the workplace more productive.
- Implemented upselling techniques to promote specials, increasing sales.
- Took food and beverage orders accurately, ensuring special dietary needs were met.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Trained new employees to perform duties.
- Processed transactions using the point of sale (POS) system, handling cash and card payments accurately.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Reset tables between guests, refilled condiments and wiped down surfaces.
- Cleaned windows, glass partitions, and mirrors using soapy water or other cleaners.
Education
High School Diploma -
Glenwood High School
Sydney, NSW08-2013
Skills
- Customer service
- Inventory management
- Team collaboration
- Equipment maintenance
- Time management
- Communication skills
- Data entry
- Attention to detail
- Problem solving
- Positive and professional
Certification
- Certificate III Hospitality
- RSA
- RSG
- Barista
Affiliations
I have an active lifestyle revolving around spending time with family and friends. I enjoy fitness by attending workout classes and gym at least six times throughout the week. I love volunteering for my son's school events and being involved with the school P&F community. I also enjoy spending time out on the water representing Rockingham outrigger canoe club and volunteering where needed.
References
References available upon request.
Timeline
Console Operator
7Eleven
08.2017 - 12.2018
Housekeeping Cleaner
Golden Ponds
03.2015 - 12.2015
Receptionist
Golden Ponds
02.2014 - 03.2015
Call Center Representative
Datacom Investments PTY LTD
06.2012 - 05.2013
Customer Service Representative
Hungry Jacks
10.2009 - 11.2012
High School Diploma -
Glenwood High School
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