Maria Hernandez
Newstead,QLD
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Hertz Car Rental
07.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Commercial Cleaner
Sarina Russo
07.2018 - 01.2024
- Cleaned building floors by sweeping, mopping, and scrubbing floors.
- Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
- Handled equipment, chemicals, and materials properly and with caution.
- Maintained clean, neat, and professional entrances.
Receptionist
Cobie Group
07.2021 - 12.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Cook
Sabores Cafe
01.2021 - 07.2021
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Travel Agent Assistant
Viajes Falabella
12.2015 - 12.2017
- Streamlined booking processes for improved efficiency and reduced wait times for clients.
- Managed client inquiries promptly and efficiently, resolving issues quickly to maintain high levels of satisfaction.
- Assisted in the coordination of group travel arrangements, ensuring a smooth experience for all participants.
- Educated clients on important pre-travel information such as passport requirements, visa regulations, local customs, and health advisories.
- Handled complex multi-leg international bookings with precision, ensuring seamless travel experiences for clients.
- Created detailed travel itineraries, incorporating flight, accommodation, and activity options tailored to individual client needs.
Education
No Degree - Event Management
Barrington College Australia
Gold Coast, QLD01.2024
No Degree - Hospitality Management
Barrington College Australia
Gold Coast, QLD07.2023
No Degree - Chef
Barrington College Australia
Gold Coast, QLD12.2022
No Degree - Project Management
Shafston
Brisbane, QLD12.2020
No Degree - Business
Shafston
Brisbane, QLD06.2020
Tourist And Hospitality Management - Tourist And Hospitality Management
Los Libertadores University
Bogota 12.2015
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Data Entry
- Customer Relations
- Microsoft Outlook
- Appointment Scheduling
- Staff Training
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Customer Service Representative
Hertz Car Rental
07.2022 - Current
Receptionist
Cobie Group
07.2021 - 12.2022
Cook
Sabores Cafe
01.2021 - 07.2021
Commercial Cleaner
Sarina Russo
07.2018 - 01.2024
Travel Agent Assistant
Viajes Falabella
12.2015 - 12.2017
No Degree - Event Management
Barrington College Australia
No Degree - Hospitality Management
Barrington College Australia
No Degree - Chef
Barrington College Australia
No Degree - Project Management
Shafston
No Degree - Business
Shafston
Tourist And Hospitality Management - Tourist And Hospitality Management
Los Libertadores University
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