MS Office-EXCEL, Word, Powerpoint
Maria Ioannou
Administration Officer
34 VRD Drive, Leanyer,NT
Summary
An exceptional and adaptable professional who has experience in handling all levels of administrative work as well as supervisory work in office environments. Possessing excellent time management and organizational skills and the ability to delegate work schedules to corresponding employees are key assets for any company. Equipped with an excellent reputation for solving a diverse range of problems and improving customer satisfaction as well as the ability to adapt to changing environments and handling multiple projects simultaneously with a high degree of accuracy. Work history is evident of knowledge of records management, document review, client service, and data entry. Is dedicated, with successful experience in fast-paced office settings. As well as aiming to leverage the skills already held, to successfully fill an Administration/Case Officer role, is seeking to gain a full-time position, that offers professional challenges which utilize interpersonal skills, excellent time management and problem-solving skills.
Overview
23
23
years of professional experience
8
8
years of post-secondary education
1
1
Language
Work History
Passport Officer-APS4
Australian Passport Office
Darwin, NT
05.2023 - Current
- Travel document processing including decision-making and recommendations on the eligibility of applicants for Australian travel documents.
- Applied legislation, policy and standard operating procedures to customer cases and applied first contact resolution, including the processing of ordinary and complex applications.
- Stayed up to date with policy and legislation.
- Liaised with external stakeholders RBDM, Department of Home Affairs, CCM and IRU for verification of documents, referrals and advice.
- Supported customers who may be dealing with difficult or confronting circumstances.
- Drafted a range of written documentation, including customer correspondence (emails, letters) and recommendations for delegates, and
- Managed a high volume of enquiries and requests for information via phone and email.
- Proved successful working within tight deadlines and a fast-paced environment.
- Resolved discrepancies with client applications to verify eligibility.
- Identified, investigated and resolved moderately-complex to complex travel document eligibility and related issues.
- Answered constant flow of customer calls with minimal wait times.
- Reviewed complex child applications in full with court orders prior to referral.
- Effectively communicated, both orally and written as it is an essential component of the role when communicating with colleagues, members of the public, government agencies and other external organizations.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Drafted common document templates to reduce time spent creating documents from scratch.
- Demonstrated high level of initiative and patience while tackling difficult tasks.
- Achieved KPI's set by Leadership.
Vetting Support Officer-APS3
AGSVA
Darwin, NT
11.2022 - 05.2023
- Collaborated with team members to achieve target results.
- Identified issues, analyzed information and provided solutions to problems.
- Processed security clearances in accordance with the Protective Security Policy Framework (PSPF) and the Client's standard operating procedures, using electronic case management system, for Baseline, Negative Vetting Level 1, and Negative Vetting Level 2 clearances.
- Assessed and coordinated complex vetting clearances.
- Provided Quality Assurance on files, assessing for activity and outcomes which align to standard operating procedures and the PSPF.
- Worked within applicable standards, policies and regulatory guidelines to reach KPI's.
- Worked to tight deadlines and appropriately managed heavy workloads.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Used Microsoft Word and other software tools to create documents and other communications.
- Exceeded goals through effective task prioritization and great work ethic.
Office Manager
KBA Global Darwin Branch
Darwin, NT
07.2021 - 11.2022
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of staff.
- Assisted with new hire orientation and employee training
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Trained junior staff in visa and immigration procedures to deliver optimal support for wide range of immigrants.
- Maintained computer (Migration Manager) and physical filing systems.
- Updated reports, managed client records and generated reports for company database.
- Managed office operations.
- Oversaw office inventory activities.
- Assisted with developing workplace safety procedures.
- Implemented office procedures, creating streamlined processes.
Visa Consultant
KBA Global Darwin Branch
Darwin, NT
07.2021 - 11.2022
- Reviewed ALL visa applications to check accuracy, completeness and integrity of paperwork. These included all GSM visa nomination and applications, all family visas, citizenship, visitor visas, working holiday, Covid visas, Humanitarian visas and skills assessments.
- Oversaw all General Skilled Migration visa applications from beginning to end to ensure integrity, completeness and accuracy of paperwork.
- Prepared and lodged skills assessments for all skills assessing boards.
- Provided professional, efficient and courteous service to customers at ALL times and ensured all customers were treated with respect.
- Supported applicants through visa process and helped correct different issues.
- Maintained current knowledge of immigration laws and coordinated referrals to Migration Agents to obtain qualified legal advice for clients.
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
- Assisted students with obtaining education-related visas for schools offering acceptance letters.
- Communicated with clients and collected information to research cases and prepare applications, submissions and letters to the DOHA.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Kept records of assigned cases and prepared required reports.
- Edited documents to keep company materials free of grammar errors.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
- Entered client data using Migration Manager, following procedures to keep information private.
- Collaborated with fellow consultants to ensure consistency in service delivery and adherence to industry best practices.
- Participated in regular professional development opportunities related to immigration law updates or industry trends enhancing expertise within the field of visa consultancy.
- Analyzed case trends to identify common challenges and develop proactive strategies for addressing them in future consultations.
- Provided support throughout the entire visa application process, maintaining clear communication channels with clients at all stages.
Bilingual Interpreter
Northern Territory Government
Darwin, NT
12.2019 - 07.2021
- Provided oral interpretations for clients during hospital visits, court hearings and legal matters, successfully maintaining pace with native speakers to deliver real-time comprehension.
- Maintained message content, tone and emotion as closely as possible.
- Consulted specialized dictionaries, thesauruses and reference books to identify closest equivalents for nuanced terminology, words and phrases.
- Attended training programs to improve professional knowledge and interpretation skills.
- Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.
- Stayed current on new expressions and cultural changes impacting language translation.
- Exceeded goals through effective task prioritization and great work ethic.
Primary School Tutor
Master Tuition And Learning Centre
Darwin, NT
08.2018 - 07.2021
- Offered one-on-one and small group instruction to foster opportunities for flexible and differentiated learning.
- Collaborated with parents to develop appropriate tutoring lessons.
- Prepared lesson plans to meet goals identified in students' individualized study plans.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Developed student confidence through positive reinforcement strategies.
- Provided appropriate learning materials for students.
- Maintained tutoring records to adjust instruction and update parents on student progress.
- Enabled underachieving students to reach target attainment levels by providing individualized coaching and activities.
- Taught students remotely using online video chat platform and other delivery channels.
- Identified learning needs and implemented fun and engaging learning activities to help students advance.
- Conducted group tutoring sessions to help students engage active learning and critical thinking skills.
- Created tailored lesson plans and study guides to teach and assist students in area of study.
- Used personalized learning plans to guide students to deeper understanding of course material and learning styles.
- Helped students prepare for tests and exams by providing guidance, motivation and encouragement.
- Leveraged technology to accelerate learning by proving students with easy-to-access information.
- Met with parents to discuss student progress and address concerns.
- Used flashcards and other techniques to test and improve memory through practiced information retrieval.
- Created written reports to communicate student progress to parents and teachers.
- Incorporated different educational methodologies to enhance classroom-taught material.
- Developed and implemented intervention strategies, tutoring plans and individualized education plans (IEPs ) for students.
Primary School Teacher
NT Department Of Education
Darwin, NT
01.2019 - 12.2019
- Developed positive rapport with students of various and diverse backgrounds.
- Designed daily lesson plans customized to student needs.
- Worked one-on-one with students to determine strengths, weaknesses and learning patterns.
- Developed learning objectives for each subject area to quantify learning and set benchmarks.
- Delivered audio-visual presentations on various platforms to cater to different learning styles.
- Met with parents to review Individualized Education Plans for at-risk students.
- Administered various reading tests and determined student reading levels based on assessment findings.
- Taught core subjects of English, math, science, technology and history and geography.
Legal Secretary
Paul Efthymious Law Office
Paphos, Cyprus
09.2016 - 06.2018
- Filed documents with courts on behalf of attorney.
- Scheduled all appointments, appearances and briefings.
- Assisted attorneys in collecting employment, medical and other records.
- Diligently edited legal correspondence for grammar and spelling.
- Organized envelopes, postage and mail correspondence for staff and leadership.
- Answered and directed calls using multi-line switchboard.
- Organized files for court proceedings.
- Arranged for delivery of legal correspondence to clients, witnesses and court officials.
- Received and placed telephone calls to clients and prospective clients.
- Prepared legal correspondence and wrote professional letters for legal assistants and attorneys.
- Developed and maintained filing and retrieval systems.
- Screened telephone calls and forwarded to appropriate departments.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
English as a Second Language Teacher
The Learning Cove Tuition Centre- Self Employed
Paphos, Paphos
09.2012 - 07.2017
- Gave one-on-one attention to each student while maintaining overall focus on entire group.
- Educated students in basics of English grammar and conversational speaking.
- Administered language proficiency tests and awarded highest-scoring students.
- Created new lesson plans based on course objectives.
- Improved instruction methods by using various assessment tools and strategies.
- Increased ESL students' reading levels by integrating online word games and altering lesson plans for students needing extra guidance.
- Coordinated language immersive field trips that allowed students to associate knowledge with real-world experiences.
- Emphasized critical thinking through small group activities.
- Attended workshops to learn about student motivation and engaging learning activities.
- Developed activities and integrated technology to diversify instruction.
- Used positive reinforcement and provided clear feedback to help students succeed.
- Conducted skills assessments to uncover performance gaps.
- Assessed work of adult students to evaluate progress and identify areas for improvement.
- Supplemented instruction and increased student understanding with use of audio-visual equipment and other technology.
- Facilitated class discussion to help students work through questions and expand understanding.
- Collaborated with other professionals to develop creative solutions to challenges faced by adult learners.
- Employed variety of assessment tools and strategies to improve instruction methods.
- Prepared students for tests by teaching relevant concepts and enforcing good test-taking skills.
- Reviewed course materials and student progress to identify strengths and weaknesses for future improvements.
- Developed and maintained effective record keeping system for tracking learner attendance, participation and progress.
- Managed several internet-based language programs.
- Provided individual mentoring and special tutoring to struggling students.
- Maintained complete student records with accurate grades and attendance information.
- Assigned lessons and corrected homework.
- Encouraged students to deepen knowledge with additional learning opportunities.
- Collaborated with teachers and department heads to meet quarterly and yearly educational goals.
- Developed and taught ESL curriculum to improve students' conversational abilities.
- Organized engaging field trips that exposed students to real-world English-speaking environments for practical language application.
- Implemented assessment tools to monitor student progress, adapting instructional strategies as needed for optimal success.
- Enhanced students' language proficiency by utilizing diverse teaching methods and materials.
- Implemented assessment tools to monitor student progress, adapting instructional strategies as needed for optimal success.
- Improved instruction methods by using various assessment tools and strategies.
- Enhanced learning experiences by incorporating specialized tools and resources tailored to the needs of special education students.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Administered language proficiency tests and awarded highest-scoring students.
- Coordinated language immersive field trips that allowed students to associate knowledge with real-world experiences.
- Assisted department head in establishing daily schedules, curriculum, and ESL activities.
- Educated students in basics of English grammar and conversational speaking.
- Attended workshops to learn about student motivation and engaging learning activities.
- Gave one-on-one attention to each student while maintaining overall focus on entire group.
- Contributed to the development of extracurricular programs aimed at promoting cultural exchange and understanding among students.
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
- Collaborated with colleagues to share best practices, creating a supportive teaching community.
- Created monthly academic status reports based on in-depth student evaluations.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Increased student confidence through regular feedback and personalized instruction.
- Coordinated communication between students and school administration to create culturally sensitive learning environment.
- Established strong rapport with students, parents, and fellow educators, fostering positive relationships within the school community.
- Developed individualized learning plans tailored to each student's unique needs, ensuring a targeted approach to language acquisition and skill development.
- Developed and implemented a comprehensive curriculum, resulting in improved student performance.
- Mentored new teachers in ESL methodologies, providing guidance on effective classroom management techniques.
- Collaborated with teachers and therapists to develop individualized educational plans for each student, ensuring optimal progress.
- Designed interactive lessons to engage all learning styles and promote active participation.
- Created new lesson plans based on course objectives.
- Increased ESL students' reading levels by integrating online word games and altering lesson plans for students needing extra guidance.
- Implemented behavior modification strategies, resulting in improved self-regulation and classroom participation among students.
- Participated in professional development opportunities to stay current on best practices in second-language education, enhancing teaching effectiveness.
- Documented student attendance and progress against goals.
- Developed activities and integrated technology to diversify instruction.
- Coordinated special events celebrating linguistic diversity within the school community, fostering an inclusive atmosphere for all learners.
- Coordinated special events celebrating linguistic diversity within the school community, fostering an inclusive atmosphere for all learners.
- Advised school administration on the selection of appropriate ESL resources and materials for use in the classroom setting.
- Developed and taught ESL curriculum to improve students' conversational abilities.
Primary School English Teacher
The American School Of Paphos
Paphos, Cyprus
09.2011 - 07.2012
- Prepared and implemented lesson plans covering required course topics.
- Prepared comprehensive English curriculum for multiple classes.
- Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
- Led interesting and diverse group activities to engage students in course material.
- Planned dynamic lessons to increase student comprehension of books and literary concepts.
- Participated in professional development opportunities to stay up-to-date on teaching best practices and enhance educator skills.
- Created and implemented activities to foster critical thinking skills of students.
- Designed and implemented assessments to measure student progress in English language learning.
- Worked with other teachers to support struggling students and provide thorough help to rectify comprehension issues.
- Developed innovative lesson plans to engage students in English language learning.
- Coordinated activities to encourage interest in reading.
- Kept classroom organized, clean and safe for students and visitors.
- Attended department meetings to develop and update course curricula.
- Collaborated with administrators on classroom policies, management strategies, and discipline.
- Implemented classroom management improvements to enhance class morale and engagement.
- Helped students develop self-esteem and life skills by fostering healthy conflict-resolution, critical thinking, and communication.
- Adapted lessons to differentiate instruction and meet students' diverse learning needs and abilities.
- Taught lessons encompassing skill-building activities in speaking, writing, reading and listening.
- Built positive relationships with parents to involve families in educational process.
- Retained student interest and maximized receptive learning.
Primary School Teacher
The International School Of Paphos
Paphos , Cyprus
09.2001 - 07.2010
- Taught core subjects of math, science, technology, and history.
- Assessed and improved lesson plans through implementation and experimentation.
- Developed positive rapport with students of various and diverse backgrounds.
- Worked one-on-one with students to determine strengths, weaknesses, and learning patterns.
- Established open communication and positive relationships with students, parents, peers, and administrative staff.
- Maintained positive and professional classroom environment.
- Developed communicative relationships with students and parents to support learning.
- Designed daily lesson plans customized to student needs.
- Fostered positive and pleasant classroom culture while maintaining learning development goals.
- Provided warm, supportive environment for developing academic, social, and emotional growth.
- Met with parents to review Individualized Education Plans for at-risk students.
- Administered various reading tests and determined student reading levels based on assessment findings.
- Maintained knowledge of school curricula, standards and policies to correctly prepare students for higher grade levels.
- Reinforced positive behavior by encouraging efforts through affirmation statements and praising accomplishments.
- Maintained student portfolios to monitor learning progress and completion of work required for promotion to next grade level.
- Addressed consistent behavior problems with students, parents and senior staff.
- Developed learning objectives for each subject area to quantify learning and set benchmarks.
Education
Graduate Certificate - Special Education
Griffith University
Brisbane, QLD 01.2024 - Current
Certificate IV - Visual Art
CDU
Darwin, NT 01.2021 - 07.2021
Diploma - Teaching
Northern Territory University
Darwin, NT 01.1991 - 12.1995
Certificate - Teaching English As A Second Language
University of Toronto
Toronto 01.2015 - 04.2015
Certificate - Family Law
Australian Online Courses
Greenslopes, QLD 01.2024 - Current
Bachelor - Bachelor of Criminology And Criminal Justice
Griffith University
Brisbane, QLD 08.2022 - Current
Skills
Proficient computer skills
Software
Migration Manager
PSAMS and myClearance/Vetting Software
Databases
DELTA/ATLAS/EXTRA PICS
Interests
Understanding culture through photography
Human Rights
Philanthropy
Mental Health
Development of self through art
Fine Art
Referees
Jenna Romelo
Team Leader APS6
DFAT Australian Passport Office
Tel: 0434611632
Bryan Pritchard
Senior Recruitment Consultant
RANDSTAD Darwin
Tel: 043907217
Harry Spirou
Department of Territory Families Housing and Communities
Tel: 0437916271
Timeline
Graduate Certificate - Special Education
Griffith University
01.2024 - Current
Certificate - Family Law
Australian Online Courses
01.2024 - Current
Passport Officer-APS4
Australian Passport Office
05.2023 - Current
Vetting Support Officer-APS3
AGSVA
11.2022 - 05.2023
Bachelor - Bachelor of Criminology And Criminal Justice
Griffith University
08.2022 - Current
Office Manager
KBA Global Darwin Branch
07.2021 - 11.2022
Visa Consultant
KBA Global Darwin Branch
07.2021 - 11.2022
Certificate IV - Visual Art
CDU
01.2021 - 07.2021
Bilingual Interpreter
Northern Territory Government
12.2019 - 07.2021
Primary School Teacher
NT Department Of Education
01.2019 - 12.2019
Primary School Tutor
Master Tuition And Learning Centre
08.2018 - 07.2021
Legal Secretary
Paul Efthymious Law Office
09.2016 - 06.2018
Certificate - Teaching English As A Second Language
University of Toronto
01.2015 - 04.2015
English as a Second Language Teacher
The Learning Cove Tuition Centre- Self Employed
09.2012 - 07.2017
Primary School English Teacher
The American School Of Paphos
09.2011 - 07.2012
Primary School Teacher
The International School Of Paphos
09.2001 - 07.2010
Diploma - Teaching
Northern Territory University
01.1991 - 12.1995
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