Maria James
Figtree
Summary
Energetic Crew Member offering outstanding skills in customer service, food safety and inventory restocking. Well-trained in operating kitchen equipment to prepare food and complete sales. Customer-focused food service worker devoted to meeting team and customer needs.
Highly efficient Wait Staff well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Crew Member
Dunkin Donuts (India)
- Consistently provided friendly service to promote better customer engagement.
- Performed shift change tasks each day to keep store efficient and neat.
- Examined trays to check contents for required items and complete orders.
- Maintained clean and safe environment, including kitchen, bathrooms, building exterior, parking lot, dumpster and sidewalk.
- Promoted customer loyalty by efficiently handling food and service complaints.
- Accurately counted back change on cash transactions to align with register readouts and balanced cash till.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Strictly followed all cash, security, inventory and labour policies and procedures.
- Immediately informed supervisors when equipment was not functioning properly to promote quick issue resolution.
- Communicated openly with management team during each shift to promote smooth workflows.
- Experience- 1.5 Years
Restaurant Shift Manager (All rounder – Waitressing, Bar, Kitchen)
Rashays Casual Dining, North Wollongong
04.2020 - 02.2023
- Manage all front-of-house operations coaching, training, and mentoring casual staff members ensuring high-level customer service that contributes to customer loyalty/repeat business.
- Excelled in every store position and regularly backed up front-line staff.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
- Delivering friendly customer service when collecting orders, explaining orders and checking on customers
- Encouraged business to use tablets for collecting orders which increased accuracy to 100%
- Clearing, cleaning and setting tables to a high standard
- Reconcile daily sales and prepare reports for senior management (including sales, payroll, etc).
- Assign each member of the team tasks based on their competencies and the needs of the group to meet production goals
- Utilize the backgrounds and talents of crew supervisors to enhance their abilities and groom them for future management roles
- Develop a work environment that encourages compliance with company, state and federal safety and employment guidelines
- Set performance metrics for each team member and then work with team members to make sure that all metrics are met
- Meet with management once each week to discuss the company’s production goals and how the team is working to meet those goals
- Make all kinds of drinks on the menu for several customers at a time and attain customer satisfaction
- Operating blenders, coffee makers, ice cream makers, and other equipment
- Washing glassware and bar utensils
- Monitoring bar inventory and ordering supplies and ingredients when needed
- Ensuring compliance with federal, provincial or territorial liquor and food safety regulations
Kitchen in Hand
The Station, Woonona
07.2020 - 09.2020
- Make all kinds of Salads, burgers, sandwiches and seafood and chicken dishes.
- Prepare and cut all ingredients required.
- Cleaning the entire place after, during and before the business hours.
- Help the Chef prepare meals using a variety of normal kitchen tools, as well as galley appliances such as food processors, mixers, blenders, ovens, ranges and grills.
- Rinse and clean dishes, pots, pans and utensils. Store in cupboards, drawers and bins. Help maintain all cooking items and service items in orderly and absolutely sanitary condition according to good health-keeping practices, government regulations.
- Maintaining good customer relationships.
- Experience- 3 months (July 2020 – September 2020)
Assistant Chef
Ambrosia Eatery
03.2020 - 06.2020
- Make all kinds of Burke.
- Help the Chef prepare meals using a variety of normal kitchen tools, as well as galley appliances such as food processors, mixers, blenders, ovens, ranges and grills.
- Help plate meals for guests and, on occasion, help arrange sack lunches for guests planning extended outings.
- Rinse and clean dishes, pots, pans and utensils. Store in cupboards, drawers and bins. Help maintain all cooking items and service items in orderly and absolutely sanitary condition according to good health-keeping practices, government regulations.
- Maintaining good customer relationships.
- Experience- 4 months (March 2020 – June 2020)
Waitress
JJ's Indian Restaurant
09.2019 - 12.2019
- Taking out orders and communicating with the customers.
- Making sure the delivery is complete in time without any issues.
- All kitchen hand experiences.
- Maintaining good customer relationships.
- Experience- 4 months (September 2019 – December 2019)
Senior Associate
Macquarie Bank
07.2023 - Current
- Reconciliations between source data and client report data, including transaction posting and reporting
➢ Foreign currency balances held via Macquarie Prism Pty Ltd
➢ Term Deposits holdings held via Macquarie Prism Pty Ltd with the platform.
➢ Super Manager holdings held via individual client accounts with the platform.
➢ Margin Loan holdings held via individual client accounts with leveraged equities.
➢ Foreign asset holdings held via individual client accounts with Pershing
▪ Reconciliations of daily cash balances for various Macquarie Prism Pty Ltd cash accounts
▪ Completion of mutual fund subscription orders based on contract notes received to complete the orders
▪ Cash payment processing and reporting
➢ Debiting clients and placing new Term Deposits orders on the platform for clients via Macquarie Prism
Pty Ltd
➢ Distributing Term Deposit proceeds to underlying clients at maturity for Macquarie Prism Pty Ltd
IN-CONFIDENCE | Maria JAMES M: 0470 487 662 | E: mj30884@gmail.com 2
➢ Distributing mutual fund redemption proceeds to underlying clients upon receipt of sell order for
Macquarie Prism Pty Ltd
➢ Placing foreign currency orders and allocating the proceeds for clients via Macquarie Prism Pty Ltd
Education
Master’s - Applied Finance
University of Wollongong
12-2021
Executive MBA - undefined
Symbiosis International University
Skills
- Exceptional communication skills
- Problem-solving
- Time management
- Strategic planning
- Team Worker
- Good Listening & understanding skills
- Organized & self-motivated
- Enthusiasm towards work
- Cooking
- Point-of-sale system
- Docking management
- Salesmanship
Availability
- Available on all days including weekends.
- Also have TFN.
Certification
RSA Certification
Languages
English
Native or Bilingual
Hindi
Malayalam
Timeline
Senior Associate
Macquarie Bank
07.2023 - Current
Kitchen in Hand
The Station, Woonona
07.2020 - 09.2020
Restaurant Shift Manager (All rounder – Waitressing, Bar, Kitchen)
Rashays Casual Dining, North Wollongong
04.2020 - 02.2023
Assistant Chef
Ambrosia Eatery
03.2020 - 06.2020
Waitress
JJ's Indian Restaurant
09.2019 - 12.2019
Executive MBA - undefined
Symbiosis International University
Crew Member
Dunkin Donuts (India)
Master’s - Applied Finance
University of Wollongong
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